“Vitacost changed carriers for shipping and OnTrac is unreliable, does not give good information on delivery changes and Vitacost customer service can not or does not help. If they quote a delivery date it will likely not happen.”
“The customer Service at Vitacost has been declining over the last few years. I recently logged in to take advantage of a promotion and stack a couple of offers (they let you do that). I reached out and was told that I was unable to stack the promos - even though the product page suggested using both codes together (and I have screenshots showing this). They removed one of the promos from the product page, and refused to honor the deal - even though they made the mistake and falsely advertised that both could be used. So disappointed - it would have been an extra $10 off - curious if that was worth losing a customer over? No integrity on behalf of the organization.”
“The company is going downhill!! Their webpage hasn't changed since Kroger bought in 2014- it is so cumbersome, slow, and ugly! The app isn't formatted for iPad. I can't sign-in because "my phone number doesn't match format", yet I receive text messages. Now, my email is invalid although I receive 2-3 emails a day from them!! Last time I order, I waited 10 days to get my shipment, and everything is thrown into a huge box, chips and cans together - most always damaged products! AND at least one lid is defective in every box. And I always seem to have a few items I cleared from my shopping cart that ended up being ordered anyway.
Come on, Vitacost / Kroger. You can do better!!!
Signed, no longer a "loyal" customer, and looking for somewhere else to shop that isn't Amazon.”
