Hi Lori,
We are sorry to hear you were not a fan. We offer a 45-day customer satisfaction guarantee on products purchased from us directly, so please feel free to send us an email at customerservice@vitacup.com. Thank you!
“I’ve been taking your slim version for a couple of weeks and haven’t experienced any weight loss yet. I will continue to take it and hopefully I’ll see some results.”
Hello!
We do not claim that this is a weight-loss coffee. This blend is a weight management aid that will assist in your wellness goals. We apologize if there was any confusion.
If you have any questions or concerns, feel free to give us a call at 888-857-8482 or you can send an email to customerservice@vitacup.com, thank you so much!
“Have been drinking vita cup coffee for last year.Up until recently really enjoyed it.Unfortunatly it seems packets of coffee have gotten weaker last two shipments.Stevie K”
“I have been a subscriber for many years, drinking one cup of Genius coffee each morning. I like the taste and like that I am getting some D vitamins as well as the other beneficial additives. I called customer service asking for a sample of the new decaf product you advertised to be sent with my regular order. I was told no sample. I expressed my disappointment. The. Rep then explained why she couldn’t do that—I would have to buy a whole box to try. I immediately wrote back asking for her to add a box to my order. Two days later she wrote back that it was too late and I would have to wait for her to add it to my next month delivery. Why couldn’t she send it separately? So my review: product is 5-star wonderful; customer service-1 star.”
“Does "GENIUS" work......maybe. I think that it's probably not an overnight success or at least in my case, there has been no GRAND explosion of awareness, however, I think that I am noticing a better attitude after my first cup.”
“Very expensive--even with using deals and coupons. Good product though. Just wished they would've communicated their price increase before raising them. Shipping can be quite slow.”
“After a couple of months I felt no difference in my energy level. I will turn 75 in a month, so it is probably just my age. I do work out for an hour each day and am not overweight. My energy level is not like I want it; I was hoping for a miracle. Thank you, Terence Hallahan”
Hi Terence,
Thank you so much for your feedback. We are sorry to hear you are not a fan of our coffee and we definitely want to make this right for you. We offer a 45-day customer satisfaction guarantee on products purchased from us directly, please send us an email to customerservice@vitacup.com and someone on the team will be happy to help. Thank you!
“I wish your packaging of the different flavors was more distinct. Several times, I have ordered a flavor with blue packaging only to discover that it was not the flavor I thought I was buying.”
Hi Natalie! Thank you so much for your feedback. We understand your concern regarding increased pricing and the Beauty Ground Coffee bags. Sadly, our Beauty Ground Coffee bags did not do as well as we hoped, and to prevent waste, we decided to discontinue the ground option as we cannot sell bags past a certain date. We will pass your feedback along in hopes we can offer more ground options again in the future. With the rising cost of ingredients and materials needed for packaging, fulfillment, and shipping, we had to raise our costs so we could continue to offer high-quality products. We do our best to offer discounts, so please give us a call or send us an email when ready to make a purchase, and we will do our best to offer you the best available discount. You can reach us at 888-857-8482 or send an email to customerservice@vitacup.com. Again, thank you so much for your time and feedback. Take care!
Hello Lesa! I am sorry to hear that you were not a fan of our Slim Blend coffee. We offer a Customer Satisfaction Guarantee for situations just like this. Please send an email to customerservice@vitacup.com and someone on the team will be happy to assist you, thank you!
