Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.55

4.6 Rating 667 Reviews

90 %

of reviewers recommend Vital Certificates

Company Reviews

Metrics

Info

4.6

Based on 667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsive and good at keep me up to date.”

Helpful Report

Thanks for your review. We always try to make sure our clients know what is going on all the time.

“They promise a swift and reliable services, the swift part is correct however the realiable part is far from the truth. To secure their business they will confirm that what you are asking is what is satisfactory to continue your work permit process when in fact it’s totally insufficient. At a later stage a senior management person within the company will take over the case and provide a noncicle explanation blaming the applicant and then propose to perform the same service again at a reduced rate when you have already spent 500 UK pounds to have a document attested that you are told is sufficient to obtain your work permit..... there are many other companies providing the same service at a more reasonable rate. Explore your options....,.”

Helpful Report

Hi Chris Thank your for your review and I am sorry that you were not satisfied however as I mentioned in my e-mail when you made your initial complaint Vital Certificates do not provide advice on which documents clients need attesting, rather we assist clients with the attestation process. It is very clearly stated in our quotes that: You are responsible for checking that the service requested is suitable for your needs. Vital Certificates does not provide legal advice relating to matters of legalisation, migration or international travel. This is also mentioned in the Acceptance Guarantee under Restrictions to the Guarantee as you have highlighted in your message of October 10th. As we made clear, we are not able to, nor do we ever, provide advice as to which document you need to get attested; we checked the scan you sent us with our colleagues in the UK and when they confirmed it was eligible for attestation this is what we did, on your instruction. Despite your error I still offered to obtain an attestation, at cost, on a document that would be acceptable to the authorities however you decided not to take us up on this offer. I am more than happy to accept that we are not perfect and to accept criticism when it is due however this is not one of those occasions.

“Great service, very easy and straightforward would recommend vital certificates”

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Hi Mark Thank you, it really does mean so much to the team when we get feedback like this. It was a pleasure to help you.

“excellent and effcicient”

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Hi MT Thanks for your review. Excellent & efficient is exactly what we aim for every single time.

“Extremely professional in approach and knowledgeable in providing intended service.”

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Hi Amitavo Thanks for your review and so glad we could help.

“Good service”

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Hi Rod Thanks for taking the time to let us know your feedback

“Mistakes were made. Complaint was made. My calls were not returned. I have let all my colleagues and my HR DEPT know they should not use your services.”

Helpful Report

Hi Mark Sorry to hear that you weren't fully satisfied with our service and that you feel we weren't responsive. I've had a look back through the order from 2018 and, from what I can see, where we weren't responsive it seems to have been when the time differences/weekends made it take longer to communicate with our colleagues in the USA. We've worked hard over the last two years to ensure we focus on being as effective and efficient as possible in our communication. My understanding is that the document was able to be used for it's intended purpose but please let me know if this is not correct.

“Got my visa, but would have appreciated a more pro-active approach. I had to chase them a little.”

Helpful Report

Hi Nathan Thank you for your feedback, we're sorry that you felt we didn't communicate as well as you were hoping. I've reviewed the conversation thread but I cannot see where we've not communicated when we've had information to pass on. Possibly the fact that your order was processing during the Christmas period might have slowed the amount of information we would have been able to give. That said how you felt about the service is what's important and please be assured that we will reiterate the need to make communication prompt in the future. Thanks again for taking the time to feedback to us.

“Very efficient team!”

Helpful Report

Thank you, we've passed on your positive review to the team.

“The service is very good. International shipping option does not however work well. The courier is less than helpful. Could do with negotiating a better service with DHL.”

Helpful Report

Hi Harry Thank you for your review and the feedback on the international courier. We've made DHL aware of your feedback and, hopefully, next time they will raise their game inline with the rest of our service.

“Excellent communication by phone and email. Personnel were professional and polite. Vital Certificates did everything they said they would do.”

Helpful Report

Thank you so much! Your feedback is so appreciated and we're so glad you were so happy with the service.

“Quick and reliable”

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Hi Abdullah Thank you for your , glad we were able to help.

“Excellent customer service! Focused on client's needs! 100% reliable!”

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Hi Tomas Thanks for taking the time to post such a glowing review. It's always a pleasure to deal with you too and we really appreciate your understanding of the process, your patience and good humour.

“Experts in their field, Excellent service, Highly recommended,”

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Hi Paul Thank you so much for that review. It really does mean a lot to us to get feedback that good.

“Very efficient and professional. I used their services once they replied to me in less than 24 hours with concise clear answers. whenever I followed up on the documents they were processing they promptly let me know at what stage the process was at. I also had other inquiries for other authentication services for my friends and the staff was always super clear and courteous. I highly highly recommend this service to anyone looking to authenticate in a timely manner any diplomas obtained abroad.”

Helpful Report

“service was good and efficient but rather expensive”

Helpful Report

Thanks for your review and great to know that the service was quick and hassle free. We understand that sometimes these services can seem expensive although we like to think that with our, 100% guarantee, our timely updates on the progress of your documents and a transparent fee we're value for money. Thanks again and hope we can help again in the future.

“Excellent service, good communication during the process”

Helpful Report

Hi Brian That is music to our ears, thank you! Our aim, every time, is exactly that, excellent service and good communication.

“Services rated as good”

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Hi Jennifer Thanks for your review, glad we could help you out.

“Fast and easy services but a bit expensive”

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Hi Dimitrios Thanks for your review and great to know that the service was quick and hassle free. We understand that sometimes these services can seem expensive although we like to think that with our, 100% guarantee, our timely updates on the progress of your documents and a transparent fee we're value for money. Thanks again and hope we can help again in the future.

“You were very professional with all my topics. Thank you very much for all the help provided.”

Helpful Report

It was our pleasure Carla; glad we could help :-)

Vital Certificates is rated 4.6 based on 667 reviews