Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.55

4.6 Rating 667 Reviews

90 %

of reviewers recommend Vital Certificates

Company Reviews

Metrics

Info

4.6

Based on 667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional”

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Dear Sahar, Thank you so much for awarding Vital Certificates with a 5-star rating! We appreciate your positive feedback and are thrilled to hear about your pleasant experience with our services. It's great to know that you found our staff to be very professional. At Vital Certificates, we strive to provide a seamless and professional service to our valued customers, and your kind words reaffirm our commitment to delivering outstanding assistance in obtaining essential certificates.

“Efficient service, quick to respond and always available, whether this is via email or phone call. Provided all the information I needed. Fast and reliable.”

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Dear Samerah, Thank you so much for your outstanding 5-star rating of Vital Certificates! We truly appreciate your feedback and are thrilled to hear that you found our service efficient, quick to respond, and always available. It is our utmost priority to ensure fast and reliable assistance to our valued customers. We are glad that we could provide you with all the information you needed. Our team is committed to delivering exceptional customer service and making the process as smooth as possible.

“This is the second time I have used Vital. Their ordering process is clear, people are available quickly to answer any queries about the order and they keep you advised of document status all through the process. Very good service. Thank you”

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Thanks very much for your time to review our services at Vital Certificates - delighted we were able to assist!

“Vital certificates were able to help me attest my documents in UAE while I was in South Africa. They held my documents until I came to UAE and delivered my completed document as soon as I was able to provide a delivery address. Thank you for the good service!”

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Dear Shandre ,Thank you so much for awarding Vital Certificates with a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that we were able to assist you in attesting your documents while you were in South Africa and needed them for the UAE. It's fantastic to know that our team held your documents until you arrived in the UAE and promptly delivered them once you provided a delivery address.

“The period given for finishing the document before i pay was different after i pay it changed to more time it took over 2 months while its supposed to be 25 working days as well as Arabic translation supposed to be attested by ministry of justice while it was not i had to do it my self !”

Helpful Report

Dear Haifa, thank you for taking the time to review our services. We feel your frustration with regards to the unexpected delay from the processing provider in Canada. As we informed you, the processing time was unexpectedly increased from 30 days to 45 days - circumstances out of everyone's control. We tried to arrange an urgent service for your case, but they no longer provide expediated services for anyone, either. We appreciate your frustration, especially given the tight deadline you were under, but I am confident that whilst there was a delay, our team did keep you informed throughout the process and provided all the services that you requested at the time of placing your order.

“Excellent service and would highly recommend. The price was very good and I had email status updates throughout every step of the process, the service was first class.”

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Thank you so much, Daniel, for your outstanding 5-star rating of Vital Certificates! We greatly appreciate your kind words and recommendation. We are thrilled to hear that you had an excellent experience with our service. Providing you with a competitive price, regular email updates, and a first-class service is what we strive for. Your satisfaction means the world to us.

“Very professional and quick service. Team was very responsive to follow-ups.”

Helpful Report

Dear Rafal, Thank you so much for your fantastic 5-star rating of Vital Certificates! We sincerely appreciate your kind words and support. We are thrilled to hear that you found our service very professional and quick. Our team takes pride in delivering efficient and prompt assistance to our valued customers. Your satisfaction is our utmost priority, and we are delighted to know that we could meet your expectations. We also appreciate your compliment about our team's responsiveness to follow-ups.

“the process was clear and defined every stage was communicated timeline was followed Good service, will definitely use it again”

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“Very fast and efficient done it perfectly.”

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“Very good service”

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“I received great service. I was informed of what to expect and my questions were always answered in a timely manner. I will definitely use Vital Certificates again when my masters degree is completed.”

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“Wonderful service - highly recommend!”

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“Great service and on time as well.. Asked a couple of chat questions and all with good response”

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“Good service”

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“Great service!”

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“Great service, I got my ACCA certificate attested and was told that it would take 23 to 30 business days. Well, they exceeded my expectation by completing the whole process within 17 business days and I didn't have to do anything. My certificate was picked up at my doorstep and handed back to me fully attested as per my requirement. They keep you informed throughout the process (i.e. where your certificate is and what's next). The only thing that I didn't appreciate was when I was asked to pay for a scan of my fully attested certificate. The attestation process was complete and my certificate was going to be delivered by DHL the next day, so I asked for a scan so that I could save some time and share the scan with my employer for the purpose of applying for my work permit.”

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“Everything went smooth and I was always updated about the progress of my papers till delivered safely to me”

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“Everything as expected. Very good service and on time.”

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“Thank you for your very efficient step by step updates and would highly recommend your services in the future”

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“Good and Reliable Services”

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Vital Certificates is rated 4.6 based on 667 reviews