Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.55

4.6 Rating 667 Reviews

90 %

of reviewers recommend Vital Certificates

Company Reviews

Metrics

Info

4.6

Based on 667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

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“Excellent staff, professional, great updates.”

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“Excellent and quick service”

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“Excellent service”

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“Very efficient. Easy process from customer perspective. Delivered on time. Very satisfied and would recommend.”

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“10 out of 10”

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“Efficient, easy and very quick!”

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“Great service”

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“I have found Vital Certificates to be very professional and responsive with very good service”

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“Really helpful service and staff with good communication throughout”

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“Great start. I contacted them yesterday to get a quotation for attestation of my University Diploma in the Netherlands. Vital Certificates replied in less than 24 hours although it's weekend. They already shared the scan of my documents with their partners in the Netherlands and I look forward to their quotation shortly.”

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“I had to get a college enrollment letter to issue UAE residence visa for my son, I contacted the Vital Certificates and everything was online from quotation to shipping, I was updated in each and every step by emails, It is like door to door service without having to leave the house. I highly recommend Vital Certificates for attestation of documents”

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Hi Ahmed Thank you for taking the time to leave us your review. We're so glad that we were able to assist you and that the service exceeded your expectation. If there's anything else we can do for you or any of your colleagues please do not hesitate to get in touch. Kind regards Chris

“Lack of information, unskilled team and management, I had very bad experience with this agent, not recommended at all.”

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Hi Anonymous I am sorry to hear that you feel so aggrieved at our service. Having checked you e-mail address against our records I can find no e-mail interaction between yourself and any member of the Vital staff. If you could let me know the details of your grievance I can investigate and respond. We pride ourselves on our professionalism and we are always willing to accept constructive criticism, admit when we have made a mistake and do everything in our power to rectify it. I look forward to hearing from you. Regards Chris Miller Country Manager

“You people need to hire people who have a better knowledge about the certificates and educational degrees. after wasting so many days I have received the response saying the degree can not be attested because it is not a degree but a certificate. on the other side, my multiple friends have already received their attested documents.”

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Hi Adnan I see that you are unhappy with our service but decided to post anonymously. No matter I managed to do some digging around to find the e-mail thread you had with my colleagues. What we actually informed you was that your document could not be attested and "This is so because the UAE requires the previous legalization by the Ministry of Education of Spain, and that is not possible because it is not a degree sanctioned by the Ministry of Education." This information was given to you on the same day that you made your inquiry, 29th March, and not many days after as you mention; some hours maybe but not many days.. The information was provided by our colleagues in Spain who specialise in attestation and who were extremely surprised that anyone would be able to get your document attested for use in the UAE. That said we even offered to try for you but you chose not to respond to our e-mail and take that offer. Whilst we are not perfect we are an extremely professional company that checks that what we say we can do, we can do and do within the confines of the law. I am sorry that we were not able to assist you this time and I hope you managed to get your document attested. Best regards Chris Miller Country Manager

“Great, easy to use website. Online chat available which was really helpful. Had certificate and apostled and delivery to france in a month or so. Reasonable p&p with different options on speed and price. Would definitely recommend and use again if needed.”

Helpful Report

Hi Thank you so much for taking the time to leave your review. It's always nice to know that the teams efforts are recognised by the most important people in the process, the client. Please do not hesitate to reach out again if we can help you or your colleagues in the future. Kind regards Chris Miller

“Ordered a birth certificate for 3 day fast delivery as it was urgent. Was told it would be dispatched in 3 days only for it to come 2 days earlier than I'd expected. Over the moon! Honstestly had my doubts but great service, would definitely use again.”

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Hi Thank you for leaving your review. It's always nice to hear when we have exceeded our clients expectations. I have passed on your comments to the team. Please do not hesitate to contact us again if we can help you or your colleagues in the future. Kind regards Chris