“I was asked to buy this product for my mother as she trusts is very much. Before I buy I wanted to know how fast is the shipping because I was staying in Airbnb house and leaving within the next 4 days. It was not possible to know the shipping method before the order. So I placed the order and paid $40. After two days I received the email that has the tracking number, only to find out that I will leave before the delivery. THE WORST PART: it was impossible to know the order status from your website, it was impossible to create an account on your website, it was impossible to change any thing.
Eventually: no, I left before I could get my package.
I am unsatisfied!”
“The reason I stopped purchasing any products from you is because no one from your company ever responded to a phone message that I left for you a very, very long time ago. I politely asked for someone to respond to me as soon as it was possible for someone to do so, and no one ever called me back.
Needless to say, as a repeat consumer of your products, I was extremely disappointed in not receiving a response from someone at Vital Planet. Thus, I decided to no longer purchase any of your products.”
