Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.34

4.3 Rating 3,140 Reviews

85 %

of reviewers recommend Vitamin Grocer AU

4.3

Based on 3,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

301-509-3896

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Vitamin Grocer AU 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items have not turned up. I have had no contact at all apart from the initial thank you for your order.”

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“No order received”

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“I’ve been waiting a month for my order 🙄”

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“I made the order one and half month before, and now I still didn't even receive my item. I emailed to the customer service, and they hasn't reply any of my emails. So bad shopping experience.”

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“Never received order!!”

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“I ordered a bottle of Vitamins and it has not arrived after 40 days, yet. The company does not disclose that they are based in Pennsylvania, USA and have very little or no connection to Australia whatsoever, during the purchasing process. You have to search for this information on the website, when you have no information to believe something is awry. The minimum delivery time for every order is 2-3 weeks. I would shop elsewhere or somewhere more reliable or forthright with this information.”

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“I ordered my products months ago and have received. I communication apart from a request to post a review.”

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“Paid for and ordered products on 06/05/2021 - never received them! Customer services blames shipping provider. No responsibility on ensuring products get to paying customers. DO NOT RECOMMEND”

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“If you want to waste your money go for it - order shipped from US and two months later no sign of it and no interest or refund/replacement form the company. $70 gone.”

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“I did not receive a reply from Vitamin Grocer when I did not receive half my order. Would not buy from here again.”

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“Order never arrived and the refused to refund me or help me at all. ITems ship out of US not AU”

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“Never received my order! Zero communication! Unfortunately I didn’t read the reviews prior to purchasing but it looks like everyone has the same problem. Will be reporting this organisation.”

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“Purchased over $75 worth of products. Their website says they ship internationally as I am based in Australia. Never received my item and they charge for general tracking of your order that no other website does. I then had to buy from iHerb which I had no issues with. I would suggest going to them if you have the choice. and they have better products and prices (unfortunatley I only came across them after I had ordered from Vitamin Grocer). Additionally, when contacting customer service, I was met with hostility and passive aggressiveness (I had been patient, nice and calm up to this point.)”

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“My order wasn't delivered. After 3 months of waiting (and no updates on their online tracking system), I emailed customer service, only to be told that they'd attempted to deliver it once, but couldn't enter my property. Then, with no communication to tell me that delivery had been attempted (not by post, email, phone, or on their online tracking system), they sent the shipment back to the US. After 10 months, I still haven't received my order or reimbursement and they've stopped responding to my emails. This is literally the worst "service" I've ever experienced.”

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“I contacted customer service twice in 2020 to enquirer about my purchase and received no response. My delivery never arrived and I still cannot get a response in regards to obtaining a refund. This is a scam.”

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“Still waiting for an order placed over 6 months ago!!! Customer services are rude and unhelpful - when they can be bothered to respond. Actually initially thought I'd been scammed because service is so terrible.”

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“Tried to pay 4 times to no avail. Bloody terrible service.”

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“Still waiting for my parcel after weeks and weeks !”

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“I have NOT received my items and it’s been over a month!!”

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“I have been waiting for a month for this delivery. I wonder if it will ever arrive.”

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Vitamin Grocer AU is rated 4.3 based on 3,140 reviews