Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.34

4.3 Rating 3,140 Reviews

85 %

of reviewers recommend Vitamin Grocer AU

4.3

Based on 3,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

301-509-3896

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Vitamin Grocer AU 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They shipped my product to Germany, not New Zealand. Have contacted customer service twice and no reply. Don’t order from this site!”

Helpful Report

“3 months later and no delivery. Don't be scammed by them. They are rude and unhelpful.”

Helpful Report

“Not only the delivery were delivered after over a month and a half.the product got delivered damaged . Leaking.”

Helpful Report

“Same here!!!! Don't be a fool again!!!!!!!!!! No refund, no reply, they are scammer!!!!!!!!! "Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 8 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic.”

Helpful Report

“Same here!!!! Don't be a fool again !!!!!!!!!!!!!!!!!!! No refund, No reply, they are scammers!!!!!!!!!!!! "Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 8 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic."”

Helpful Report

“Absolutely assholes they refused a refund and both their website and their PayPal states they are in Australia when they are not!!! Do not purchase they are scammers!!! I got my money back thanks to PayPal”

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“Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 8 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic. I have since placed 2 orders with iherb and received both! Have requested a refund but will not refund unless l return stock, well l would if i had it!!! I wish l had read the reviews before ordering. They only post positive reviews on their website of course! Do not use this company unless you want to be added to the list of people who have been ripped off!!”

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“Worst company Scammers Do not use”

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“2 months later and order still has not arrived. Vitamin Grocer directs Me to DHL, DHL refers me to Vitamin Grocer. The cycle continues, but still not product, no refund and no assistance.”

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“We have had payment taken from our account $67.28 aud ....transaction ID 3Y287813F37670829 ....was ment to b for 10mg of natrol brand of melatonin strawberry flavour....not a happy customer at all we have emailed loads of timed”

Helpful Report

“Ordered over 2 months ago. Still nothing Use iherb not this scammer”

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“Most appalling and disgusting customer service. They had ignored emails, poke in a very unprofessional manner, being sarcastic, passive aggressive and very rude. refusing to help with my lost order even though DHL have suggested that it is lost. Do not recommend this company!”

Helpful Report

“Appalling "customer service". Product still in New York even though ordered it 9 May. I doubt I'll ever see it. Their responses to my emails are extremley rude and completely unsatisfactory. Please stay away from this very dodgy company.”

Helpful Report

“I purchased some fish food from this mob on the 21st of April its now the 2nd of June and still hasn't arrived. I messaged there customer care and found them rude and unhelpful using the virus for an excuse. Though I have purchased other items from China and gotten them faster than this. Never again.”

Helpful Report

“Package never received. Customer support via email was atrocious, rude and aggressive and misinformed. Will never purchase from vitamin grocer again”

Helpful Report

“Your customer service response person who refused to provide their name was difficult; confusing and illiterate! You need to improve your communications when dealing with customers and not be argumentative.”

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“Hopeless, cant track the parcel even after paying extra for the courier, late and to top it off the bottle is short 8 tablets and it wasnt cause of customs, when adviced on product being short they tell you to contact a different company”

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“It's no reef safe it killed all my corals an did not help my fish thay are all dead now thanks for your help”

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“My lipstick was completely melted when it reached me. Very disappointing.”

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“I've purchased a few things from this store before and hadn't had a problem until one of my packages never arrived and I had to deal with their extremely rude customer service. I waited 2 months as they kept telling me it would arrive after telling them it definitely would have by now and that I had spoken to my local post office, Australia post, and DHL who were also involved in the delivery. Whoever is replying to their emails is extremely rude and uncaring. Something that is easily fixed on their end and covered by insurance, is a loss for me. To not receive a refund or a replacement is quite shocking and cheap.”

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Vitamin Grocer AU is rated 4.3 based on 3,140 reviews