Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.34

4.3 Rating 3,130 Reviews

85 %

of reviewers recommend Vitamin Grocer AU

4.3

Based on 3,130 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

301-509-3896

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received my order as yet!”

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“Had trouble trying to track my order Other than that pretty good 👍 Arrived on time”

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“Super fast processing of order but still waiting for the delivery so cannot rate any higher at this stage”

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“Still waiting for delivery”

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“It had what I wanted but if I had realised they were coming from the US I would have just gone to Iherb because it’s cheaper”

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“Great products, however I still waiting in a parcel with no assistance in tracking it down. Currently only receiving automated replies.”

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“Hasn't arrived yet”

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“Takes a very long time to arrive but does get there”

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“Took a long time for product to arrive.”

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“Took over 4weeks to be delivered as I mistakenly thought having a website.com.au would mean it was Australian based company only to track the order coming from the US?”

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“Unfortunately, these guys use a very slow parcel service from the US to AU and after 5 weeks I still didn't have my order but they were very quick to refund my money, which I appreciated. I just think they need to switch delivery companies to protect their international buyes”

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“Shipping to Australia takes to long. Still waiting to receive order.”

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“Haven’t received product yet”

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“Often a big delay in shipping, but good service otherwise.”

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“I think the website is OK for me to buy something that I want.”

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“Price was good but it was INCREDIBLY slow! Amazon is usually with me within 10 days (even in covid times), this was over 4 weeks!”

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“I thought I was shopping 'local' because of the "Vitamin Grocer AUSTRALIA" name and .au website address, yet when my dispatch email came through the product was coming from the USA! Yes, this is mentioned on the website, but only if you specifically check out the 'about' or 'shipping' pages, which is a bit misleading in my opinion. So it's been 3 weeks and I'm still waiting on my parcel which is who knows where as the tracking number stopped being accurate once it (supposedly) got to Australia (which is probably more a local post issue, but it ain't helping). There were other US sites I could've gotten a better deal with, but I went with this one thinking I was supporting local and would've arrived 2 weeks ago so not entirely happy.”

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“Bit disappointed with the shipping time. I thought the item would ship from Australia, as it is an Australian website.”

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“Disappointing that the item I do want are regularly our of stock and even after getting an email when back in stock I still miss out. Delivery times are too long.”

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“I assumed when I ordered that the product was in Australia instead of waiting for it to come from overseas”

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Vitamin Grocer AU is rated 4.3 based on 3,130 reviews