Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.32

4.3 Rating 3,029 Reviews

84 %

of reviewers recommend Vitamin Grocer AU

4.3

Based on 3,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

301-509-3896

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Vitamin Grocer AU 5 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

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“I have not received my order. No correspondence to say if it is delayed. I usually order via another site. Could you please status. Thank you.”

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“Please note that I have still not received my order. If I do not receive it by the end of next week I will be requesting a refund from PayPal. Very poor service. No tracking number and no communication from you.”

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“Hard to say yet …. Coming towards 5 weeks since I’ve ordered and has t arrived yet .”

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“Great communication with updates via email good products highly recommended”

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“I would suggest you wait until you've confirmed the customer has received their product before asking for a review. Most people are OK with some delay in receiving an item when being shipped from overseas, but it is annoying for them to get asked to leave a review if they've not even got the product yet.”

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“I have not yet received my order. as such I can not review the product.”

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“Good service so I will keep using them until I am no longer on this planet. I like the follow up, keeps me informed when and where my product or products are.”

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“very good service and items arrived promptly”

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“Over the years a good service has been accomplished . No complaints. However, this is the second review with a promise of reduction of purchase costs and none has been forthcoming.”

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“I am very disappointed! You are masquerading as an Australian website, with a .com.au domain. I have only found out, that the order is coming from the USA, after I have paid for it. Would I have known, I would have purchased from someone else locally, here in Australia. I have paid on the 30th of July. Today, the 26th of August, I still have not received my order. Please take me off your mailing list. I can be misled once, but not twice!”

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“We have never had any issues with vitamin grocer but our order which was placed on 29th July we still haven’t received it”

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“Even tho they say they are an Australian website they ship from the USA so it takes ages for stuff to arrive. Support you local pharmacy’s instead or consider another supplement website that ships from Australia”

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“I still have not received my order from Aug 2”

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“Loads of choices which is great. Took over a month to get to me in NZ which I was not expecting when ordering from an Australian website. Because of that, I would be reluctant to order again.”

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“Almost a month and still waiting on the product”

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“Easy to use the website, delivery was fairly quick and smooth. Thank you Vitamin Grocer :-)”

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“My order still has not arrived. It has been weeks. It’s disappointing as I would have ordered locally if I had or realised this.”

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“I haven’t received my order as yet but I am satisfied with service I get”

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“Prompt service and good range of products”

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“Love that they deliver to NZ, it takes a month with the covid delays of these days but I'm ok with that.”

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Vitamin Grocer AU is rated 4.3 based on 3,029 reviews