Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.34

4.3 Rating 3,130 Reviews

85 %

of reviewers recommend Vitamin Grocer AU

4.3

Based on 3,130 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

301-509-3896

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to review something that never arrived.”

Helpful Report

“Ran out of melatonin and my usual company iHerb was out of stock. Being in Australia and wanting the product as quick as possible I purchased from this site, as it was listed as "Vitamin Grocer Australia" and also used an Australian website address. 11 days later I still don't have the product. Tracking says I have to wait another 11 days...as it's on its way from the US! Needless to say I'm back on the iHerb site where the product is now in stock and I'll no doubt get their delivery before this one. Waste of time and money. I order products from US companies regularly...very annoying when a company pretends to be in Australia.”

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“We haven't received our order yet, it's over a month since we ordered it”

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“Still waiting for it to turn up 2 months after ordering it!!”

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“Terrible service. They never arrived!”

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“Ordered 6 weeks ago and still have not received my order, when I email customer services I am sent a reply from AI, felling very frustrated”

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“Has Australia in the name and uses an .com.AU url but actually ships from the US and takes well over 3 weeks to get there. Doesn’t provide a tracking number either. Don’t waste your time or money”

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“Absolute disappointment. My last order never arrived in New Zealand. Every other order has been at least a 2 month wait for shipping. If only the products shipped out of Australia and not the US.”

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“Asking for a review when I still haven't received it yet. I order product before xmas”

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“Funny asking for a review when I still haven't received it. Order it before xmas.”

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“i am still yet to receive my order”

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“I made my order over a month ago and have still not even received it.”

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“Item never arrived. Please contact me on the email. Thank you”

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“Unfortunately I did not receive my purchase so can't review your product.”

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“Goods not received to date so unable to review accurately at the moment”

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“Terrible delivery time. It's not until you've finished going through checkout that it is revealed there is a 20 day delivery time. Unacceptable. Will not order again. Still haven't received my order but have been asked to review my experience. What a joke.”

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“Did not help me sleep at all very disappointed”

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“The transaction did not go onto my credit card and I have not received the product. I have now decided not to continue with this purchase. Regards terry Long”