Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.34

4.3 Rating 3,130 Reviews

85 %

of reviewers recommend Vitamin Grocer AU

4.3

Based on 3,130 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

301-509-3896

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products and pricing are great, but delivery very slow”

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“The prices are good, but it takes weeks or months to arrive. Don't order if you NEED it soon.”

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“Great service but not so happy you call yourselves vitamin grocer AU and your products are shipped from the US! and takes ages to arrive.”

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“The best melatonin tablets I only buy from here now, shipping to Australia takes a very long time though”

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“Happy with the product. However, took a very long time to receive. Didn’t realise they were coming from overseas.”

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“Easy ordering process but unfortunately took a long time to ship to Australia”

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“Good delivery, competitive pricing”

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“I havenot received my order to date so it is difficult to rate the service.”

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“Products are good and well priced. Postage takes weeks post order though”

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“Love the products but it took weeks to get to me.”

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“Coincidentally the request to review arrived the same day as the product. Ordering is easy, and confirmation is clear, it's just a shame it takes so long to ship from the US. Maybe time to think about holding local stock for frequently ordered items?”

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“Good service at ordering. Delivery goods very slow not yet received. Still not received”

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“I am still waiting to get my order. I the order arrived on Saturday 16th December.”

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“Good products but very slow delivery”

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“I love your products, the only trouble is i am still waiting for my order that i placed over a month ago! if the courier service was speed up a little, it would be a perfect shopping experience.”

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“Purchasing from Vitamin Grocer is easy. They have a great selection and I can always find what I need on the site. While items are shipped quickly I have regularly experienced long delays in receiving them through the courier service, with tracking unable to provide clear updates on the location of the items. They always arrive but I have to order a long time in advance to make sure I receive them before I run out. My last order was shipped on 7 November. It is now 7 December and it has not yet arrived.”

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“Your courier service has very much to be desired. I still have not received my parcel. Seems it spends lots of time waiting on processing at various points in its journey to me.”

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“Product fine. Not happy being charged in foreign currency and product being shipped from USA when site advertises Aus warehouse. Somewhat deceptive. Took much longer to deliver than advertised.”

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“My order took 4 weeks to arrive, and not much in the way of tracking. Was not notified the day it came. But I was happy to at least get the order. Probably wouldn't order anything again.”

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“Shipping takes a very long time, I'm still waiting for an order from a month ago and tracking doesn't tell me much about when I can expect it. Not sure how I can properly review an item I'm still waiting for”

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Vitamin Grocer AU is rated 4.3 based on 3,130 reviews