Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.82

4.8 Rating 491 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had thought that calling in would be like a car sales room but you guys really know your products and more importantly your knowledge and understanding of many disabilities. This was further evident in your discussions on how powered wheelchairs can be adapted to cater for more complex needs. I left feeling really impressed and would be confident taking your advice.”

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Posted 7 years ago

“Padraig very helpful and did what he promised.”

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Posted 7 years ago

“An excellent company to purchase from and excellent after care.. nothing too much trouble. Thanks.”

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Posted 7 years ago

“I recently purchased my wheelchair from Yorkshire Care and found the service excellent. Their follow up service is also excellent, I know I can go to them for help and advice and nothing is too much trouble. After having a stresssful and difficult time when dealing with other mobility companies I am delighted to find a company who are sensitive and knowledgeable about disability.”

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Posted 7 years ago

“Excellent proactive company with a wealth of experience and enthusiasm to help others.”

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Posted 7 years ago

“A very helpful and easy company to deal with.”

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Posted 7 years ago

“Yorkshire care always provide an excellent service, their reps are very professional.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Very helpful staff and gave us a la?ge choice of options”

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Posted 7 years ago

“Lack of communication..not told parts had not arrived..2 wasted journeys”

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Posted 7 years ago

Hello Mrs Bainbridge. Many thanks for your comments. As discussed on the phone previously, we really do apologise for this situation – it’s certainly not up to our usual high standards. As mentioned there was a delay on the parts arriving from Germany. I have booked some time with our General Manager to discuss improvements to our parts inwards process to ensure this does not happen again in the future. Kind regards. David McIver.

Posted 7 years ago

“Yorkshire Care have provided me with several excellent and thorough person centred assessments for both care chairs and shower chairs in the care home. The assessors are fantastic especially Mike, who could not be more helpful even with our most challenging service users. His wealth of knowledge and guidance on a variety of equipment and positioning aids is outstanding, as a lone working OT he makes my job so much easier. I can't praise Yorkshire Care highly enough, a fantastic caring family company that really goes the extra mile.”

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Posted 7 years ago

“A GREAT COMPANY WHO GIVE EXCELLENT ADVICE AND SERVICE”

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Posted 7 years ago

“5 Star rating for this company - great service, great product and great aftercare.”

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Posted 7 years ago

“The raizer chair is amazing and has been a huge help to us. Kirsty from Yorkshire Care came to our home to demonstrate and she couldn't have been more helpful and friendly. There is definitely a feeling that the company really cares about the people it looks after and they maintain contact afterwards to ensure everything is going well. I wouldn't hesitate to recommend this company to anyone - it's great to know they're at the end of a telephone. Special thanks to Kirsty for being so lovely. Thank you.”

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Posted 7 years ago

“Excellent service. Thank you.”

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Posted 7 years ago

“Excellent morning of care chair assessments in two care homes with Mike today. Mike could not have been more helpful. His product knowledge on a variety of chairs was brilliant. He was able to give some good guidance to the staff at the care home regarding positioning in the chair. He certainly made my job a lot easier. Thank you!”

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Posted 7 years ago

“Prompt service Knowledgeable staff to advise Great choice of colours Fabrics durable”

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Posted 7 years ago

“We are volunteers for a Kenyan charity which rescues abandoned babies and vulnerable children and we had an unusual and challenging project for Yorkshire Care Equipment. In conjunction with an O.T. friend of ours who is a regular customer of YCE, we needed to source a customised wheelchair for a 13 year old Kenyan child called Wycliffe who has severe cerebral palsy and scoliosis. The 4,500 mile distance and the particular requirements of this child along with the practical considerations of adjusting and maintaining the chair on site were a challenge. After many hours of discussion with Ramsey including a Skype call to Kenya to do a remote assessment on Wycliffe, Ramsey was able to recommend and configure an ideal, highly adjustable chair with a flexible contoured backrest and a shaped, gel-cushioned seat pad. Because of the charitable nature of the project, the company gave us a very generous deal and then completed it in time for us to deliver the chair to Wycliffe in July. We are so grateful to Ramsey and the team for all their effort in making this project possible and for changing the life of this young man.”

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Posted 7 years ago

“We have found the staff at Yorkshire Care are so good at their jobs,knowledgeable and eager to find the best solution at the best price snd asking our opinion and catering for our needs in a veins very positive way. We are very pleased with them”

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Posted 7 years ago

“Tom was good to deal with and prompt delivery! ????”

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Posted 7 years ago

Vivid Care is rated 4.8 based on 491 reviews