Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.82

4.8 Rating 490 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent from start to finish!!”

Helpful Report

Posted 10 months ago

“Excellent and very patient service from Zoe Bashforth”

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Posted 10 months ago

“Excellent product and good service recently, when I had to purchase a replacement part (through misuse not product failure). Pleasant, helpful and efficient staff.”

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Posted 10 months ago

“There aren't enough adjectives to describe the superb co-operation I experienced dealing with Vivid Care. Tentative enquiries involving Maxine were dealt with sympathetically, expertly and professionally, with no hint of pressure selling or empty promises. Our chair was delivered on time by an engineer who brought the chair indoors and made sure we knew how to use it - his insight was awesome. Well done to an exceptional UK company - the chair shouts quality and our carers oozed envy while using it.”

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Posted 10 months ago

“I recently bought a Liftup with a handle to raise the chair. I changed my mind and exchanged to a power lift. When I got the chair, the remote control did not work. It took a long time and effort, using the correct screw driver, to find that the battery was flat. When it was replaced the remote worked. I am now happy with the chair.”

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Posted 10 months ago

Hi Cherry, many thanks for bringing this to our attention, sorry to hear about the issue you faced with your Raizer. We will investigate it further, and as a gesture of goodwill we will service your Raizer free of charge for the first year. Trust you find the device helps you.

Posted 10 months ago

“I was able to have a teams assessment meeting for the provision of the Lento R/R chair for a client of mine in hospital. The subsequent quote was prompt and following my order the chair was delivered within 2 weeks, very pleased with service.”

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Posted 10 months ago

“Equipment excellent and delivered and installed on time. However they forgot 2 items.”

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Posted 10 months ago

Many thanks for your feedback Gillian, we are really glad you are pleased with your equipment - I believe this shipment was originally scheduled in two parts due to the items coming from separate locations, I hope this was ok for you.

Posted 10 months ago

“My sister has a Lento chair which needed some adjustments a very helpful young man came to do the job he was very helpful and was a first class worker. I can certainly recommend this company top class service from all departments.”

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Posted 10 months ago

“I bought my Lento riser recliner from Vivid Care because I had had dealings, of a smaller kind, previously and I knew they could be trusted with my ever-decreasing abilities after 60+ years of arthritis. I was not wrong. From Maxine, who dealt with my initial enquiry (always helpful and patient and friendly: never at all pushing) through the delivery guys who set it up, Natalie who sorted a service for me (probably unnecessary as nothing wrong but after over a year I wanted to be sure) to the lovely, very competent, helpful, kind young man who did the servicing, everything was good and reassuring.”

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Posted 11 months ago

“Booked a wheelchair service. Great technician who made it fit for purpose, and ordered futher parts for full job. Helpful office staff too! Thanks”

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Posted 11 months ago

“Excellent customer service from Maxine. Lots of advice given, even leant me a belt to try out before buying”

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Posted 11 months ago

“Great product, no useless sales patter, great price, good business practices, can't speak highly enough, will keep in touch for future purchases, highly recommended”

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Posted 11 months ago

“What an amazing service. Zoe contacted us to let us know the Knaresborough Road store is closing. She remembered that we had expressed an interest in a bed. My 94 year old mother and I went to the store and David was amazingly patient and helpful in Zoe's absence on holiday. He was keen that she got the right bed for her - in the same way Zoe had taken pains when a chair was chosen. We have dealt with an alternative provider for both these items and they had to be sent back. My very particular choosy mother is extremely satisfied with her current purchases”

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Posted 11 months ago

“Zoe was an absolute pro - understood what I needed and made it happen. Many thanks.”

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Posted 1 year ago

“You were great in working out what would work best for my brother. He and his carers love the new wheelchair. But the delay in the manufacture of the wheelchair was a huge problem, made worse by them not keeping us up to date with delays in manufacturing. But you did all you can to find out what the situation was.”

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Posted 1 year ago

“Fantastic customer service and attention to detail. Thank you!”

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Posted 1 year ago

“As an Occupational Therapist, Vivid Care have been good to work with on different occaisions. They are always quick to respond and helpful during product demonstration visits. David Jordan even went the extra mile with a query we had, sharing a video after the visit.”

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Posted 1 year ago

“Very prompt phone service no waiting in queue. Engineer came the next day for repair urgently needed. Excellent contact during repair. Shame everything is so expensive but I guess that’s the nature of disability.”

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Posted 1 year ago

“Your response with regard to breakdown of rise recline seating was very good and the engineer who attended was excellent. Again, when requesting information on alternate seating available through Vivid was good.”

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Posted 1 year ago

“Very helpful and and professional service when we visited to view, and then purchase, a walking aid.”

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Posted 1 year ago

Vivid Care is rated 4.8 based on 490 reviews