Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.82

4.8 Rating 491 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second purchase I've made from this company and I have to compliment the service and product knowledge of the staff. Each visit I never felt rushed and the staff were extremely helpful in demonstrating the product. There was no high pitched sales techniques and at no time did I feel under pressure to buy.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“The team at Yorkshire Care Equipment were a pleasure to deal with in very difficult circumstances. From the office team to the assessor and the equipment provision, they all worked hard to sympathetically respond to a range of needs and the final result, a highly functional chair, has been a complete success. I would highly recommend the company.”

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Posted 7 years ago

“Extremely helpful, listened to our requirements and identified the right product to fit our needs. Able to take the goods away on the day and got a cuppa thrown into the deal. Thank you Gordon!”

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Posted 7 years ago

“I have worked with Yorkshire Care a lot over the last few years and have always found the company very efficient, helpful and professional. The company seems to care about getting products correct for the people they supply products too rather than been driven by bottom line profits. Thank you Yorkshire Care”

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Posted 7 years ago

“Excellent service and very helpful and informed staff. I purchased a powerchair from them which was difficult to obtain but they did this with ease. Thank you so much.”

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Posted 7 years ago

“As a disabled person I value what Yorkshire Care Equipment can offer me both with advice and aids to help my daily life”

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Posted 7 years ago

“Staff knowledgeable and very helpful”

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Posted 7 years ago

“We could not have asked for any more help than was given! Gordon, our local salesman, was excellent and understanding and went above and beyond to make sure that my mother got exactly the correct chair for her. We would recommend this company for its quality, understanding and patience in dealing with us. Kind regards Dawn Parkin, Sheffield”

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Posted 7 years ago

“Always a first class service from staff who know their products well. Extremely helpful at all times. YCC go out of their way to help”

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Posted 7 years ago

“I have been a customer for a few years now and have always found the staff here so very helpful and understanding. There is a wonderful range of top quality equipment to choose from and nothing is too much trouble when you need help and advice.”

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Posted 7 years ago

“Superb service from Maintenance Dept when 97 year old mother's stair lift packed up half way upstairs. They were there following morning and replaced/recharged battery and got it going. A big thank you. David Withey for Margaret Withey, Goldsborough.”

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Posted 7 years ago

“Excellent, patient and friendly service from Gary.”

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Posted 7 years ago

“I liked the range of options that my Mother had regarding her wheelchair. Unfortunately, the brake mechanism broke after only a couple of weeks. It took a long time to procure the part and come out to fit it. When the mechanic arrived, it appeared the wrong part had been ordered in spite of having sent a photo through. This was quite annoying as I had taken time off to be there for it to be fitted. It took another 7-10 days to get the correct part. Post sales service could be much sharper.”

Helpful Report

Posted 7 years ago

Good Morning Nigel, Many thanks for your comments. We will be reviewing what has happened here in order to improve our processes and customer experience. I would like to discuss the details with you in person as we appreciate your comments and like to learn from any mistakes that we have made.

Posted 7 years ago

“Everyone we have met has been very friendly and extremely helpful.”

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Posted 7 years ago

“Absolutely fantastic service; kind, considerate, helpful, always responded quickly - thank you so much!”

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Posted 7 years ago

“Excellent customer service, professional and delivered the products when agreed.”

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Posted 7 years ago

“Always good service and excellent advice.”

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Posted 7 years ago

“had an amazing visit with mike using the bariatric standing aid lady hadn't stood for 18 months and is elated to be stood mike's kindness coupled with professionalism is what allowed this to happen thankyou”

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Posted 7 years ago

“Always happy to help and show equipment in a friendly manner.”

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Posted 7 years ago

Vivid Care is rated 4.8 based on 491 reviews