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Vivid Care Reviews

4.8 Rating 490 Reviews

96 %

of reviewers recommend Vivid Care

Company Reviews

Product Reviews

4.8

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 9th August 2024

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Vivid Care 5 star review on 13th March 2020

Vivid Care 5 star review on 13th March 2020

Vivid Care 5 star review on 13th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing staff. Excellent knowledge. A absolute pleasure to come in and sort out requirements. Thank you so much.”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Everything”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“It was very good to have service with staff with experience who could offer constructive advice.”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“George made me a cuppa”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Excellent customer service”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Great wheel chair,thank you!”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Very helpful staff. Thank you.”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Talked through and how to use items”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Very good when engineer arrived but there were complications about time of arrival so he was later than expected so was late for my next appointment”

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Posted 5 years ago

Good morning Thanks for your positive rating, and many apologies for our engineer's late arrival. Usually we do arrive on time, but sometimes calls can overrun if there are complications. Many thanks for your feedback and I'm sure we'll do better next time for you! Kind regards Tristan

Posted 5 years ago

“My original request for a new wheelchair was made in August and we are still awaiting delivery! I appreciate that my daughter has been seen a number of times, however, it does feel like a very long time to wait . . .”

Helpful Report

Posted 5 years ago

Good morning Sheila, and many thanks for your feedback. As you have mentioned, we have met your daughter a number of times with different wheelchairs, which we have specially ordered in for her to try to ensure we provide the best one for her. We do keep a vast range of demo wheelchairs in stock, but due to your daughter's needs we have had to get different models in from different factories. Obviously this is not a normal situation (as usually we can assess with our own demonstration stock), but in this instance we have had to wait for products to arrive from other people, which we have little control over! We had go ahead from yourself on 19 November for a bespoke wheelchair, backrest, cushion, calf pad and 4 point belt which we are pushing through for you as quickly as possible. These wheelchairs do have a 6 week lead time as they are tailor made to requirements. Unfortunately, with the Christmas break and factory shutdown we may not be able to get this to your daughter until the new year. However we will keep you updated and will push this through as quickly as we can for you. We do apologise for the delay but hopefully the above explains it somewhat; the main thing is that we get the right product for your daughter, so we're looking forward to delivering this and setting it up for you! Kind regards, George Hulbert

Posted 5 years ago

“Poor communication and very delayed delivery date of product ordered”

Helpful Report

Posted 5 years ago

Good morning, and many thanks for your comments. We are sorry you feel we have not communicated we should and that the delivery has been delayed following your order. I've looked into this and we received your order on 6th November and proceeded with manufacturer of this bespoke chair straight away. These chairs have a lead time of 6 weeks, and the Christmas period at the factory is extremely busy as you can imagine! However, we have ensured that you receive this chair before Christmas and have booked to deliver this to you on 19th December. We hope the client and yourselves will be pleased with the chair that has been made, and look forward to delivering and setting it up next week. Kind regards, George

Posted 5 years ago

“Excellent service from start to finish”

Helpful Report

Posted 5 years ago

“Great non-pushy informative advice. Friendly and fully understands difficulties of buying for someone who wants to remain fully independent,,”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Great customer service as always”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“On time and efficient”

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Posted 5 years ago

“Very good service”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very good service”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Friendly and efficient......plus coffee and a biscuit - bonus”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very good sevice”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

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Vivid Care is rated 4.8 based on 490 reviews