Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.82

4.8 Rating 490 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed a new 4 wheeler roll-top for my husband.....and needed it quickly as his 3wheeler developed problems. With no way of getting to the shop,we rang Yorkshire Care and received wonderful, caring attention from a delightful lady called Frances. She discussed options and prices and gave us time to think about it ,then we rang back to buy the Server,by Rehasense,and did the paperwork....then Frances absolutely made our day when she said she would deliver it personally on her way home from work! What an amazing kindness......my husband really loves it and is walking so much better with the new walker.....we call it his Rolls Royce! Thank you all so much for your care and attention.”

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Posted 3 years ago

“I found Yorkshire Care when searching the Internet for an electric wheelchair for myself. I have rather specific needs. John came to visit with some sample chairs and I was able to find one that would work for me. Once it was delivered it was clear that some adaptions still needed to be made and Yorkshire Care arranged for the technician, Jamie, to visit. He did a superb job in resolving all the issues.”

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Posted 3 years ago

“I hired a scooter for our holiday , the service was great but the scooter was dirty .Had to return to the shop to hire another for my husband ., we were given a charger which didn’t work , thankfully we had mine to use as we were staying over an hour away .”

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Posted 3 years ago

Good afternoon Mrs Curtis and many thanks for your feedback. I’m glad that overall you were happy with the service provided but very much apologise for the issues you’ve mentioned. We’ve discussed them as a team and have implemented two additional processes to ensure this doesn’t happen again. Thanks again for making us aware. Kind Regards, David

Posted 3 years ago

“From first enquiring for a service to be carried out, quote was submitted and job was completed, all within the week - excellent service.”

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Posted 3 years ago

“Everything very helpfull”

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(Yorkshire Care Equipment - Harrogate) - Posted 3 years ago

“David was super extremely helpful the shop was warm and spacious and staff courteous -10/10”

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Posted 3 years ago

“Fantastic helpful staff good atmosphere”

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