Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.82

4.8 Rating 491 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your bills lack sufficient info to identify what goods or services the bill relate to.”

Helpful Report

Posted 6 years ago

Hello Mr Brook Many thanks for your feedback, specific comments like this help us to improve our service. When we are invoicing products, each product has a specific code and description; however on our system, codes for servicing can tend to be a bit more generic. I believe my colleague Jared has been in touch to ask you for your telephone number so we can discuss what improvements could be made. We can then pass this to our IT department to see if we can make some changes to how our computer system creates invoices for servicing. I hope this makes sense and we thank you again for your valued feedback! Kind regards George

Posted 6 years ago

“Yorkshire Care were excellent in every way. They were clear at the beginning what was possible and the cost, speedy in arranging the date to do the work and quick, clean and efficient in carrying it out. The man who fitted the new shower was first rate. Thank you”

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Posted 6 years ago

“Very happy - excellent service.”

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Posted 6 years ago

“Excellent service, price comparable to other companies. Although the photographs in the brochure are deceiving they show cream coloured tracks when in fact they are aluminium so stand out and are quite ugly would have liked to have been pre warned.”

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Posted 6 years ago

Good Morning Mrs Brown, Thanks very much for your review, and we’re really glad you found our service excellent! On the track colour, we have studied our brochure in detail and we think because of the cream wall background it is deceiving to the eye, when in fact it is a silver coloured track. We’ll be sure to discuss track colour to other customers in future. Thanks again, and kind regards, George.

Posted 6 years ago

“Excellent helpful service”

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Posted 6 years ago

“Representative was very knowledgeable about the product and gave an informed demonstration and took into consideration the needs of the purchaser. The whole experience was very caring and stress free. thankyou.”

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Posted 6 years ago

“Recently did a joint assessment with paidreg for the Silverlea Toileting sling. Paidreg was excellent in; dealing with the customers and had excellent knowledge of the product and it's application. The assessment was successful in identifying the right sling and Paidreg liased with his manager who permitted him to leave the sling based on a verbal agreement that funding would be guaranteed ! A phone call to my manager was made to confirm this and the sling was left, ready to be used. This removed the risk of using an old toileting sling that was no longer safe- a better nights sleep was had.”

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Posted 6 years ago

“Allways a helpful and friendly service!”

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Posted 6 years ago

“Good range of equipment, with helpful knowledgeable staff.”

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Posted 6 years ago

“Excellent - Always happy with the service from Yorkshire Care.”

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Posted 6 years ago

“Went out of their way to ensure they provided the right equipment to a service user at a price he could afford. Really grateful for their input. Sharon (Occupational Therapist)”

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Posted 6 years ago

“prompt attention came out quickly to give an estimate. Stairchair fitted a few weeks after. Neat and tidy job all mess taken away.”

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Posted 6 years ago

“Yesterday I visited the Harrogate showroom and was looking for a rollator. I was helped by sales specialist Gary who was extremely helpful and spent a long time going through my requirements and I eventually chose the Rollz 2-in-1 rollator/wheelchair which fitted the bill perfectly. This is an amazing product it is strong and comfortable and will be so useful most especially on holidays. I can't thank Gary enough as it is so essential to have knowledgeable help. This company is the best!”

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Posted 6 years ago

“First class excellent service. From our first visit we were made to feel welcome and valued. Products were demonstrated and discussed. David was very knowledgeable and spent time with us to make sure we got the right product and helped us make our decision without any pressure. David went out of his way to ensure we received the E Fix wheelchair before we went away on our holiday, despite a very tight deadline. We were kept informed of the order progress regularly due solely to David’s hard work the wheelchair arrived in plenty of time for our holiday. On collection we were given a full demonstration and are delighted with everything about the chair.”

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Posted 6 years ago

“I have found Yorkshire Care to be very professional and delivery and service has been second to none.”

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Posted 6 years ago

“Excellent service . Gary hornsby shawe was extremely helpful Thank you would highly recomend him”

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Posted 6 years ago

“Very helpful friendly service .”

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Posted 6 years ago

“Very efficient, kind and helpful. I know that my equipment will be installed at my holiday cottage before I arrive and will be collected after I have left to come home again. Reasonable prices and the staff emulate a confidence that allays any worries you may have about your order. Thank you David Jordan for dealing with my request so promptly!”

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Posted 6 years ago

“Gary saved the day!!! We wouldn't even consider going anywhere other than Yorkshire Care. With the utmost patience and good humour he managed to sort out our daughters wheelchair back . Provided with the wrong back by a totally different company, Gary acheived in 3 weeks what they couldn't do in 4 months. The difference that this has made to her is enormous, her posture has improved and her pain is much better, so thank you, thank you, thank,you. Oh....and the Firefly has gone down a storm. Superb addition for the wheelchair.”

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Posted 6 years ago

“I phoned to get a replacement bathing cushion. They ordered it and it was ready to collect a few days later.”

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Posted 6 years ago

Vivid Care is rated 4.8 based on 491 reviews