Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.82

4.8 Rating 490 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to Zoe at Vivid Care who advised us correctly when purchasing a road scooter; this has made a quantum difference to my life and my ability to get out and about. First class service all round - Thank you”

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Posted 1 year ago

“Excellent customer service from Maxine, immediate response to my initial enquiry, and then helped make sure I was purchasing the right product. Also pointed me in the direction of a training tool I wasn't aware of, which is now part of our core P&P.”

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Posted 1 year ago

“Great company, always willing to help. I always recommend patients to either go to the showroom and try the equipment. Look forward to working with you all again soon.”

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Posted 1 year ago

“Have just bought this product for a client in the community and it is excellent. The service and support have been outstanding, from the initial enquiry through to delivery and online support and training with Maxine. The chair is brilliant and will make a massive difference to my client and his support team in being able to safely and quickly lift him from the floor with little effort. The chair is simple and easy to use and everyone involved feels confident with it”

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Posted 1 year ago

“Excellent & positive company leading in specialist health equipment!!”

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Posted 1 year ago

“Excellent customer service! Despite an initial issue with my new electric wheelchair, it was resolved incredibly swiftly and professionally.”

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Posted 2 years ago

“We were very pleased with the installation. It was fully explained by the fitters and left in a clean state. Thanks to the two fitters Mike and Jamie who were fully experienced and very caring. Also Graham the electrician who was also very knowledgeable and kind.”

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Posted 2 years ago

“the knowledge of the product and help to buy the right bed was great. it came on time and delivered int eh 2 hour window they said it would. The 2 guys who delivered it were amazing. Carried a very heavy medical bed to the second floor in an old building. They were warm and kind to my mum and in good spirits through the whole process. i would recommend yorkshire care based on my experince. wendy of Harrogate”

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Posted 2 years ago

“I am giving one star that on the basis the lady that I first spoke with on the telephone was very helpful but the unfortunately she had to pass me onto someone else to take my order. My reason for submitting this review is because after expressing the urgency of my need, being told when I could expect delivery and paying on this understanding it was not delivered.”

Helpful Report

Posted 2 years ago

Hello Mr Dines, Apologies that your order was not delivered on Friday, it will be delivered this morning – there was an issue with the engineer’s van being loaded on Friday which meant unfortunately your walker was not loaded, we then attempted to rectify the situation later in the day via one of our other staff taking it but unfortunately, they were unavoidably delayed on another job. Again our apologies for this lapse in our service, and thank you for your understanding. Kind regards Graham Oliver

Posted 2 years ago

“We ordered a rise recliner chair but found it wasn’t going to be suitable . So we asked for the full refund as the advert said they would. The company pointed us to the small print and then gave us a refund less £300. This was disappointing as up until we decided with their engineer that the chair wasn’t right they had been very good.”

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Posted 2 years ago

Hello and thank you for your review. I'm pleased to hear you found the service good, but I'm very sorry you felt disappointed. I've looked into this and one of our seating specialists first came and delivered and set up the chair. He then travelled back to review the chair, at additional cost to ourselves. We then sent a courier to collect the chair after it was deemed not suitable, however collection was refused. We then had to send another engineer to collect on another day. The £300 retained didn't cover the cost of the courier, quite aside from the other three visits made. It's very rare that our Lento chair doesn't work for a client, due to its flexibility, and due to the additional journeys involved on this occasion we did have to recover a small fraction of the costs involved. I trust this helps to explain the additional charge, and thank you for your understanding. Kind regards Tristan

Posted 2 years ago

“A very professional genuine caring very helpful knowledgeable staff and engineers who are always willing to do there very best to help the customer what ever the issue etc I strongly recommend anyone who needs a mobility scooter to go to them first.”

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Posted 3 years ago

“I cannot speak highly enough about my experience with the efficient and swift help I received. Maxine understood immediately that I needed urgent help, my husband having fallen twice in three days. She organised delivery of the Raizer M, which arrived within 24 hours of my conversation with her. She also sent me additional "toptips" which were useful. I would highly recommend the chair as easy to put together and operate. Having the Raizer M has given my husband and me peace of mind that we do not have to rely on outside help. It also means that we don't take up scarce NHS resources, needing an ambulance and trips to A&E. Thank you - fantastic product and the best customer service.”

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Posted 3 years ago

“One of the reasons I wanted someone to look at my chair was the noise it is making, but this is still happening, having only had the chair just over 2 years, I feel a little unhappy with the this and anxious”

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Posted 3 years ago

Hello Jennifer, Thanks for your feedback, and apologies for the delay in responding. We will arrange an engineer to attend and look at this further at no extra cost - our aftersales team will be in touch to sort this. Many thanks for your continued business - it's much appreciated. Kind regards Tristan

Posted 3 years ago

“From my first contact with the lovely Maxine, Richard, and Ben it has been a hassle free experience. I was looking for a chair for my very bad double curvature of my spine from Scoliosis. The older I become the more pain I am in. I had never heard of this company until I saw it on Google,, and read the 5 star reviews. I purchased the wonderful LENTO chair with motorised facilities. Ben came to my home to do a full assessment, bringing along a Lento chair to demonstrate. He listened extremely carefully to my needs/wants/problems. Time was not important, not once did he look at his watch, or look bored. An extremely pleasant, well informed/trained young man. I initially thought they would not deliver to Kent, they did. They never complained when I was ill on the first delivery day, they made a new appointment to deliver again. When my chair finally came, Ben set it up to suit my comfort/needs. It can be adjusted if necessary. I cannot praise this company highly enough, I will be buying from them in future. They operate on the old style customer service which I love. The customer comes first. Some of my friends say I paid a lot of money for this chair. I tell them ''You cannot put a price on comfort. Taking less drugs for pain has to be a plus''. I recommend this company/staff 100%. Especially my Lento chair.”

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Posted 3 years ago

“Good price for the bath aid. The bathroom wall needed strengthening and this was completed with no mess, no damage and carried out 100% professionally. The time taken between acceptance of the quote and work done was minimal. My 89 year old mother is delighted that she can now take a bath in complete safety. I highly recommend Yorkshire Care Equipment.”

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Posted 3 years ago

“Response to my email within one working day didn’t happen still waiting ,need to make a decision on future purchase.”

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Posted 3 years ago

“Brilliant staff and so knowledgeable about the needs of the people they are dealing with , Maxine was a pleasure to talk to and so helpful in guiding me through what we needed . We bought a Raizer M lifting chair brilliant aid , now feel so much safer if my wife falls I can safely get her up from the floor. Thank you so much , will go no were else now .”

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Posted 3 years ago

“Really helpful from start to finish. I hired a scooter for the weekend.”

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Posted 3 years ago

“Excellent service, excellent communication. It has been as absolute pleasure doing business with Yorkshire Care Equipment. Maxine was incredibly helpful and flexible, going above and beyond in trying to creatively find solutions to my requests regarding a riser recliner for my father. I will certainly come back to YCE for any future requirements.”

Helpful Report

Posted 3 years ago

“Bought a Joy Rider electric wheelchair which is light,easy to handle, and easily lifted into car boot.I must commend David Jordan who made the decision to buy very easy with his helpful manner. It was a pleasure to deal with this company. Sheila Cuthbert.”

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Posted 3 years ago

Vivid Care is rated 4.8 based on 490 reviews