Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.82

4.8 Rating 490 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gary helped us so much explaining the wheelchairs”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Exallent servce”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very helpful. Nimoressurecselling.”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Good help from Assistant thankyou”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“none we do not know any other persons with problems like Scott.”

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Posted 5 years ago

“So helpful”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Salesman very knowageable. Very frienly and nothing to much trouble.”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Product was well maintained & in good condition, service very efficient”

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Posted 5 years ago

“Amazing team, patient, caring and understanding. I cannot praise them enough.”

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Posted 5 years ago

“Excellent patient help and service.”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Staff kindly visited Mum to review a chair she'd bought from yourselves a few years ago and said they could make some adjustments and loan her a chair whilst these were made. The chair they have loaned her is unacceptable - her feet do not reach the floor, the mechanism is difficult for her to use and the seat is so badly creased that she has had to put a cushion in place, making her even higher in the chair. I also found the service quite slow - two weeks to get an estimate of the costs then several more weeks before a loan chair could be provided.”

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Posted 5 years ago

Good afternoon Jennifer We’ve taken some time to look into this for you, and whilst we understand we’ve now sorted the issue with the incorrect size loan chair, we do certainly accept that more care should have been taken in the loan chair selection. We would also like to apologise for the slow service you experienced in this instance – whilst some of this delay was due to a delayed response from the factory, one of our values is ‘responsive’, and we are sorry that we did not live up to this value on this occasion. Many thanks for your feedback, and we are continuing to work on system and process improvements across the company to prevent delays of this nature occurring again. We also have plans to upgrade our loan chair fleet this year, which will include various chair sizes to suit different clients. Kind regards George

Posted 5 years ago

“Very helpful and informative”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Great service on every occasion”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“So amenable great to be able to try before you buy in a relaxed atmosphere. Thank you!”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very heplful and infotmative”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very good advice and garys very good at his job”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“Caring and attentive to needs”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“I had my made to measure rise and recline chair delivered this week and it is absolutely life changing. I haven't been able to sit downstairs for 8 months but now I am able to enjoy watching TV and relax with my family. The service you provided was amazing and I will certainly recommend you to others. Thank you so much for changing and improving my quality of life.”

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Posted 5 years ago

“Equipment is only for those who have plenty of money. That said the service was very good, staff experienced and keen to meet the needs of the client.”

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Posted 6 years ago

Good afternoon Rod, and many thanks for your review! We’re pleased to hear you were pleased with our service, caring manner and knowledge – we work very hard to get the very best result for each client, so I’ll certainly pass your comments on to the team! On the pricing, we’ve had a look on our system and the chair we supplied was the Lento care chair, which is our very own care chair which we developed over a two year period. Pricing was very much in our mind during the development of the Lento, and when you compare the features of the chair (tilt in space, backrest recline, articulating legrest, adjustable dimensions and backrest etc), with other chairs the same specification, you’ll find the Lento is actually extremely cost effective compared to all other chairs on the market. Each chair is manufactured to high standards, and there is a lot that goes into each chair, with a metal welded frame and actions, wood and foam cutting, and of course the upholstery. I hope this helps to assure you that you have had a good deal – we certainly aren’t here to overcharge and we do genuinely want to ensure everyone gets value for money! Many thanks for your custom, and once again thanks for taking the time to give us some feedback. Kind regards, Tristan

Posted 5 years ago

Vivid Care is rated 4.8 based on 490 reviews