"I am in shock after today's disastrous experience in your shoes.\r\nThe expensive shoes of your company, which I have worn no more than a dozen times for about 5-6 years of non-use, simply fell apart.\r\nThe rubber sole of the office shoe has chipped in large parts.\r\nI was left with no soles during the day saddening a large part of the workplace.\r\n\r\nNO, IT'S NOT A JOKE.\r\n\r\nThis is an outrage the likes of which I have never experienced in my long life.\r\n\r\nWorst of all, despite the comfort, my shoes...\r\n\r\nPS\r\nI wish I could show pictures of the condition of the soles, or rather what is left of them.\r\n\r\nOr perhaps I do not see the option to attach images?\r\n\r\nThis is two responses from the customer so called care:\r\n\r\nThank you for contacting VIVOBAREFOOT Customer Services.\r\n \r\nI am so sorry about the break down of the sole on your shoes.\r\n \r\nThe reason that this happened is down to non use. Rubber degrades over time, if not used, it dries out and goes brittle (as you can see from your photos)\r\n \r\nIf used regularly, it keeps it flexible and prolongs the life of the rubber.\r\n \r\nI hope this helps explain.\r\n \r\nIf you need anything else, please let me know.\r\n\r\nKind regards\r\n\r\nThank you for contacting VIVOBAREFOOT customer services. \r\n\r\nI am so sorry to see you are experiencing an issue with the rubber sole on your shoes. I understand how concerning this must be for you, especially as they have been seldom used\r\n\r\nOver time all the moisture in the rubber (or any rubbers including Tyres) will eventually escape and so the shoe will lose its suppleness and the rubber will crack\/break apart as. This comes about when the rubber isn\u2019t used regularly. For example, tyres that are used daily on a car, providing they don\u2019t wear down, will actually maintain its suppleness a lot longer than if the tyres are stored away in a dry, dark place.\r\n\r\nDue to this, this is not considered an manufacturing fault covered by our sustainable guarantee. If you do have any further questions or concerns , please do not hesitate to get back in contact.\r\n \r\nI hope this helps (NAME) and if you have any further questions, please do not hesitate to let us know.\r\n\r\nKind regards\r\n\r\nPS2\r\nPlease notice an omission of replacing (NAME) form."

"I am in shock after today's disastrous experience in your shoes.\r\nThe expensive shoes of your company, which I have worn no more than a dozen times for about 5-6 years of non-use, simply fell apart.\r\nThe rubber sole of the office shoe has chipped in large parts.\r\nI was left with no soles during the day saddening a large part of the workplace.\r\n\r\nNO, IT'S NOT A JOKE.\r\n\r\nThis is an outrage the likes of which I have never experienced in my long life.\r\n\r\nWorst of all, despite the comfort, my shoes...\r\n\r\nPS\r\nI wish I could show pictures of the condition of the soles, or rather what is left of them.\r\n\r\nOr perhaps I do not see the option to attach images?\r\n\r\nThis is two responses from the customer so called care:\r\n\r\nThank you for contacting VIVOBAREFOOT Customer Services.\r\n \r\nI am so sorry about the break down of the sole on your shoes.\r\n \r\nThe reason that this happened is down to non use. Rubber degrades over time, if not used, it dries out and goes brittle (as you can see from your photos)\r\n \r\nIf used regularly, it keeps it flexible and prolongs the life of the rubber.\r\n \r\nI hope this helps explain.\r\n \r\nIf you need anything else, please let me know.\r\n\r\nKind regards\r\n\r\nThank you for contacting VIVOBAREFOOT customer services. \r\n\r\nI am so sorry to see you are experiencing an issue with the rubber sole on your shoes. I understand how concerning this must be for you, especially as they have been seldom used\r\n\r\nOver time all the moisture in the rubber (or any rubbers including Tyres) will eventually escape and so the shoe will lose its suppleness and the rubber will crack\/break apart as. This comes about when the rubber isn\u2019t used regularly. For example, tyres that are used daily on a car, providing they don\u2019t wear down, will actually maintain its suppleness a lot longer than if the tyres are stored away in a dry, dark place.\r\n\r\nDue to this, this is not considered an manufacturing fault covered by our sustainable guarantee. If you do have any further questions or concerns , please do not hesitate to get back in contact.\r\n \r\nI hope this helps (NAME) and if you have any further questions, please do not hesitate to let us know.\r\n\r\nKind regards\r\n\r\nPS2\r\nPlease notice an omission of replacing (NAME) form."

"I am in shock after today's disastrous experience in your shoes.\r\nThe expensive shoes of your company, which I have worn no more than a dozen times for about 5-6 years of non-use, simply fell apart.\r\nThe rubber sole of the office shoe has chipped in large parts.\r\nI was left with no soles during the day saddening a large part of the workplace.\r\n\r\nNO, IT'S NOT A JOKE.\r\n\r\nThis is an outrage the likes of which I have never experienced in my long life.\r\n\r\nWorst of all, despite the comfort, my shoes...\r\n\r\nPS\r\nI wish I could show pictures of the condition of the soles, or rather what is left of them.\r\n\r\nOr perhaps I do not see the option to attach images?\r\n\r\nThis is two responses from the customer so called care:\r\n\r\nThank you for contacting VIVOBAREFOOT Customer Services.\r\n \r\nI am so sorry about the break down of the sole on your shoes.\r\n \r\nThe reason that this happened is down to non use. Rubber degrades over time, if not used, it dries out and goes brittle (as you can see from your photos)\r\n \r\nIf used regularly, it keeps it flexible and prolongs the life of the rubber.\r\n \r\nI hope this helps explain.\r\n \r\nIf you need anything else, please let me know.\r\n\r\nKind regards\r\n\r\nThank you for contacting VIVOBAREFOOT customer services. \r\n\r\nI am so sorry to see you are experiencing an issue with the rubber sole on your shoes. I understand how concerning this must be for you, especially as they have been seldom used\r\n\r\nOver time all the moisture in the rubber (or any rubbers including Tyres) will eventually escape and so the shoe will lose its suppleness and the rubber will crack\/break apart as. This comes about when the rubber isn\u2019t used regularly. For example, tyres that are used daily on a car, providing they don\u2019t wear down, will actually maintain its suppleness a lot longer than if the tyres are stored away in a dry, dark place.\r\n\r\nDue to this, this is not considered an manufacturing fault covered by our sustainable guarantee. If you do have any further questions or concerns , please do not hesitate to get back in contact.\r\n \r\nI hope this helps (NAME) and if you have any further questions, please do not hesitate to let us know.\r\n\r\nKind regards\r\n\r\nPS2\r\nPlease notice an omission of replacing (NAME) form."

"I am in shock after today's disastrous experience in your shoes.\r\nThe expensive shoes of your company, which I have worn no more than a dozen times for about 5-6 years of non-use, simply fell apart.\r\nThe rubber sole of the office shoe has chipped in large parts.\r\nI was left with no soles during the day saddening a large part of the workplace.\r\n\r\nNO, IT'S NOT A JOKE.\r\n\r\nThis is an outrage the likes of which I have never experienced in my long life.\r\n\r\nWorst of all, despite the comfort, my shoes...\r\n\r\nPS\r\nI wish I could show pictures of the condition of the soles, or rather what is left of them.\r\n\r\nOr perhaps I do not see the option to attach images?\r\n\r\nThis is two responses from the customer so called care:\r\n\r\nThank you for contacting VIVOBAREFOOT Customer Services.\r\n \r\nI am so sorry about the break down of the sole on your shoes.\r\n \r\nThe reason that this happened is down to non use. Rubber degrades over time, if not used, it dries out and goes brittle (as you can see from your photos)\r\n \r\nIf used regularly, it keeps it flexible and prolongs the life of the rubber.\r\n \r\nI hope this helps explain.\r\n \r\nIf you need anything else, please let me know.\r\n\r\nKind regards\r\n\r\nThank you for contacting VIVOBAREFOOT customer services. \r\n\r\nI am so sorry to see you are experiencing an issue with the rubber sole on your shoes. I understand how concerning this must be for you, especially as they have been seldom used\r\n\r\nOver time all the moisture in the rubber (or any rubbers including Tyres) will eventually escape and so the shoe will lose its suppleness and the rubber will crack\/break apart as. This comes about when the rubber isn\u2019t used regularly. For example, tyres that are used daily on a car, providing they don\u2019t wear down, will actually maintain its suppleness a lot longer than if the tyres are stored away in a dry, dark place.\r\n\r\nDue to this, this is not considered an manufacturing fault covered by our sustainable guarantee. If you do have any further questions or concerns , please do not hesitate to get back in contact.\r\n \r\nI hope this helps (NAME) and if you have any further questions, please do not hesitate to let us know.\r\n\r\nKind regards\r\n\r\nPS2\r\nPlease notice an omission of replacing (NAME) form."

"I am in shock after today's disastrous experience in your shoes.\r\nThe expensive shoes of your company, which I have worn no more than a dozen times for about 5-6 years of non-use, simply fell apart.\r\nThe rubber sole of the office shoe has chipped in large parts.\r\nI was left with no soles during the day saddening a large part of the workplace.\r\n\r\nNO, IT'S NOT A JOKE.\r\n\r\nThis is an outrage the likes of which I have never experienced in my long life.\r\n\r\nWorst of all, despite the comfort, my shoes...\r\n\r\nPS\r\nI wish I could show pictures of the condition of the soles, or rather what is left of them.\r\n\r\nOr perhaps I do not see the option to attach images?\r\n\r\nThis is two responses from the customer so called care:\r\n\r\nThank you for contacting VIVOBAREFOOT Customer Services.\r\n \r\nI am so sorry about the break down of the sole on your shoes.\r\n \r\nThe reason that this happened is down to non use. Rubber degrades over time, if not used, it dries out and goes brittle (as you can see from your photos)\r\n \r\nIf used regularly, it keeps it flexible and prolongs the life of the rubber.\r\n \r\nI hope this helps explain.\r\n \r\nIf you need anything else, please let me know.\r\n\r\nKind regards\r\n\r\nThank you for contacting VIVOBAREFOOT customer services. \r\n\r\nI am so sorry to see you are experiencing an issue with the rubber sole on your shoes. I understand how concerning this must be for you, especially as they have been seldom used\r\n\r\nOver time all the moisture in the rubber (or any rubbers including Tyres) will eventually escape and so the shoe will lose its suppleness and the rubber will crack\/break apart as. This comes about when the rubber isn\u2019t used regularly. For example, tyres that are used daily on a car, providing they don\u2019t wear down, will actually maintain its suppleness a lot longer than if the tyres are stored away in a dry, dark place.\r\n\r\nDue to this, this is not considered an manufacturing fault covered by our sustainable guarantee. If you do have any further questions or concerns , please do not hesitate to get back in contact.\r\n \r\nI hope this helps (NAME) and if you have any further questions, please do not hesitate to let us know.\r\n\r\nKind regards\r\n\r\nPS2\r\nPlease notice an omission of replacing (NAME) form."

"I am in shock after today's disastrous experience in your shoes.\r\nThe expensive shoes of your company, which I have worn no more than a dozen times for about 5-6 years of non-use, simply fell apart.\r\nThe rubber sole of the office shoe has chipped in large parts.\r\nI was left with no soles during the day saddening a large part of the workplace.\r\n\r\nNO, IT'S NOT A JOKE.\r\n\r\nThis is an outrage the likes of which I have never experienced in my long life.\r\n\r\nWorst of all, despite the comfort, my shoes...\r\n\r\nPS\r\nI wish I could show pictures of the condition of the soles, or rather what is left of them.\r\n\r\nOr perhaps I do not see the option to attach images?\r\n\r\nThis is two responses from the customer so called care:\r\n\r\nThank you for contacting VIVOBAREFOOT Customer Services.\r\n \r\nI am so sorry about the break down of the sole on your shoes.\r\n \r\nThe reason that this happened is down to non use. Rubber degrades over time, if not used, it dries out and goes brittle (as you can see from your photos)\r\n \r\nIf used regularly, it keeps it flexible and prolongs the life of the rubber.\r\n \r\nI hope this helps explain.\r\n \r\nIf you need anything else, please let me know.\r\n\r\nKind regards\r\n\r\nThank you for contacting VIVOBAREFOOT customer services. \r\n\r\nI am so sorry to see you are experiencing an issue with the rubber sole on your shoes. I understand how concerning this must be for you, especially as they have been seldom used\r\n\r\nOver time all the moisture in the rubber (or any rubbers including Tyres) will eventually escape and so the shoe will lose its suppleness and the rubber will crack\/break apart as. This comes about when the rubber isn\u2019t used regularly. For example, tyres that are used daily on a car, providing they don\u2019t wear down, will actually maintain its suppleness a lot longer than if the tyres are stored away in a dry, dark place.\r\n\r\nDue to this, this is not considered an manufacturing fault covered by our sustainable guarantee. If you do have any further questions or concerns , please do not hesitate to get back in contact.\r\n \r\nI hope this helps (NAME) and if you have any further questions, please do not hesitate to let us know.\r\n\r\nKind regards\r\n\r\nPS2\r\nPlease notice an omission of replacing (NAME) form."