vizuarts.com Reviews

"ordered two paintings. One for me and one for a friend for Christmas. After I started the painting I realized they had sent me two different colors for the same drill number. I contacted them and they told me they will send me the drills but to wait until I got the painting completed just to make sure no other ones were missing as they said they would have to charge me if they had to send drills a second time. So I agreed and I contacted them thru email. (The only way to contact) on Feb 11th. I was assured they were going to resolve it and get the drills sent out. After a couple weeks I replied back asking when they were going to send it. I got no response. They ignored the email. A few more days I sent a new email explaining the whole situation and I got a response saying they are very sorry and they are moving this to the urgent status. Again after a few days I replied asking if they had been shipped. Again nothing..they IGNORED me.\nSo far I have had to send out 4 new emails where I have gotten the same response and then they refuse to respond back when I ask for an update. It is now April and I have once again gotten no response and still no drills. So I have a painting that is not completed. I have even tried to find replacement drills but can not find the right drill number.\nDo yourself a favor and DON'T go thru this company. Cause if you have an issue it will never get resolved and you will get ignored.\nI don't believe I have ever left a 1 star review for any company cause I know that things happen and I am reasonable and understanding. But to me..this is very unacceptable how the company treats its customers. So..save your money and get a diamond painting thru a company that will resolve issues and not ignore them.\nI have sent 4 new emails where I have to explain everything and sent probably a total of at least 20 emails trying to get someone to respond. Clearly you don't care about your customers.\n\n"

"Diamonds were missing after I finished the piece. They won't replace them. Their customer service is horrible. I bought 2 and I don't even want to do the second one because I don't want to put all of the work into another and have pieces missing. Beware of this company."

"Diamonds were missing after I finished the piece. They won't replace them. Their customer service is horrible. I bought 2 and I don't even want to do the second one because I don't want to put all of the work into another and have pieces missing. Beware of this company."

"Diamonds were missing after I finished the piece. They won't replace them. Their customer service is horrible. I bought 2 and I don't even want to do the second one because I don't want to put all of the work into another and have pieces missing. Beware of this company."

"the painting itself is pretty BUT .... the beads are not all equal size. The quality of the product is bad! The edges of the beads are not even which makes them stick out the little squares on the canvas. So this makes the whole line shift... its extremely frustrating that they don't fit exactly in the outlined squares on the canvas... "