"Item took 11 days to arrive and then had a hole in it. Volcom customer services is very slow and 6 days later have told me they don't do 'exchanges' or 'replacements' so will not send me a new item. I have to send back the defective item and wait for a refund, then re-purchase if I want it. I will avoid Volcom in future. Cheap quality and bad customer service."