“The product (retractable hose) didn't work as it should (didn't retract properly) so my five star rating is for the customer service, rather than the product. I got in touch with Von Haus to arrange a replacement and the service I received, including speed of reply and helpfulness, was top notch.”
“I bought the power brush. Unfortunately when it arrived one of the parts was broken. However I emailed the company, and within a short time I received an email to say they would replace the full machine. Very happy with the service provided, was hassle free wth no confusion.”
“VonHaus they helped me with the problem I was having with an order. Looking into and resolving it immediately. First class service 10 out of ten for effort.”
“Having bought an electric throw over 18 months ago I contacted the company in a an attempt to purchase a spare part when a fault developed. Responses between the company and myself were swift and I was quickly offered a refund. Outstanding service after an item had been used for 18 months. I cannot recommend the after sales service of this company highly enough! Thank you.”
“I just went through the reviews of other persons and I am not sure that real persons wrote the reviews. My experience with the customer support has been very unhelpful. I have ordered a dining table, but instead of shipping address they used my old address, so I tried to change it to which customer service responded that they can't and I have to cancel my order to which I agreed. What the customer service didn't realise was that it arrives in two boxes, so table legs arrived, but the table top was confirmed by Evri to be returned to Vonhaus. When I have contacted Vonhaus about this. They forced me to return the table legs from old address at which I haven't been living anymore (my old roommate gave me the order) and that the courier will come between 8 am to 8pm, so I think they expected me to wait there outside of someone s else properly for 12 hours? Appalling service, never ever buy anything fromm them again.”
“I brought a lawn scarifier from VonHaus. On the first usage five of the ten blades broke
Ordered new blades from VonHaus and they sent the wrong spares
Von haus don’t have spare blades any more
As they have sold out due to high demand
That would suggest that blades are a major weakness with VonHaus lawn scarifiers
I would not recommend VonHaus and their customers support asked some very stupid question before giving a refund”
“Ordered the vonhaus strimmer/brush cutter. Very happy with my purchase. Many thanks for your help in helping with the delivery.Would definitely use Vonhaus again.”
“My order arrived quickly and the quality of the products i received are excellent. I would definitely recommend if you're thinking of ordering from VonHaus”
“excellent service. Very professional. I bought an electric scarifier and I am very pleased with it. Very robust and exceeds what I was hoping for. Vonhaus will be my first port of call in the future.”
“Recently purchased an Alba reclining garden sofa from Vonhaus
It came extremely quickly was well packaged and all the relevant parts labelled for relatively quick assembly (it’s definitely a two person job however which to be fair they say it is).
I am absolutely delighted with my purchase and it looks fabulous on my patio.
I wouldn’t hesitate to buy further products from Vonhaus
Thank you”
“I emailed VonHaus after my locking hosepipe stopped locking, the service was absolutely fantastic, my hose was replaced within a couple of days. WELL DONE AND THANK YOU.”
“Von Haus Customer Service responded within an hour (on a Saturday) after I told them one of the seat slats on our new Hudson Adirondack Chair had cracked. After just 3 hours, a replacement chair was already on its way, and the courier has already been in touch about delivery.
I consider this to be exceptional customer service. Thank you to Miel and Jayson for sorting it out so quickly for me.”
“Great customer service start to finish, had a small issue with my order but it was resolved perfectly and quickly. Credit to Ralf from customer service.”
