“Absolutely brilliant customer service. I ordered the wrong thing (entirely my own fault); the order was cancelled and I was promptly refunded with the correct order arriving the next day. I’m really impressed.”
“We were very happy with our order from VonHaus delivery of our Lawn Mover was very quick. Packaging was excellent. I had a query for Customer Services and they got straight back to me. Overall excellent service. Would recommend this Company to our friends.”
“Good service from VonHaus (customer agent was called Ralf) when I emailed to ask about availability of product which was out of stock (electric lawn scarifier 1800W model). I received prompt reply and specific date when the product would be available again.”
“Excellent customer service.
I had a fault with one of there appliances, there response and handling of the problem was excellent and timely and a replacement product was dispatched to me, very happy”
“Excellent service.
1st package was never delivered by Evri.
Once I informed VonHaus they quickly sent a replacement which arrived within 3 days.
Many thanks”
“They responded to query about round patio covers the old one was 10yrs old and I was after a replacement which are no longer sold by Von Haus it was the speed of the reply to the above great service query was sent the evening before the reply”
“Excellent customer service - I needed to know specific dimensions of a shelf unit which weren't listed. Thank you for finding out the info I needed which will result in me purchasing the unit in the next few days.”
“Excellent customer service when I contacted them - the fault not being theirs but that of delivery company.
Excellent quality product - 3-step ladder and I would recommend quality and VonHaus.”
“Had to speak to the customer service/support team regarding a request for a return item. Communication was very efficient and return executed quickly.”
“Very efficient service, especially when my first kettle was replaced after it stopped working. When the replacement stopped working, it was replaced by an upgraded model which I am delighted with. It has a flip top lid for easier filling and it seems a lot quieter when coming to the boil.”
“I had an issue with the delivery address set as default with PayPal and after I realised I contacted customer service who resolved the issue quickly and without fuss changed the order to the required address
Obviously not been delivered yet!”
“Brilliant customer service, after purchasing a tool which was faulty, I left a poor review as I didn't think they had responded to my email, they had responded very quickly but it had gone to the spam folder, I have various Vonhaus tools & I have never had a problem with them, great tools, great prices, great service”
“Gardeners world recommended Vonhaus cordless hedge trimmer and leaf blower l ordered these 2 products but unfortunately l had a problem with the hedge trimmer the battery and the charger were faulty Vonhaus helped me immediately l needed a new 40volt battery and a new charger which l am going to receive next week team very helpful Thank you”
“An allotment friend found an 'old bag of poles and a cover', and wanted to get rid of it. I took it away to see what it was, from the soggy paper in a bag, I found it was a 21/008 polytunnel. After many online searches for the build manual, with no success, I emailed the VonHaus customer help...and they found and sent me a copy of this very old manual, within an hour of two!! Just need to buy a few replacement bolts and I have 2m x 3m polytunnel. Thanks again VonHaus!”
