“Von Haus Customer Service responded within an hour (on a Saturday) after I told them one of the seat slats on our new Hudson Adirondack Chair had cracked. After just 3 hours, a replacement chair was already on its way, and the courier has already been in touch about delivery.
I consider this to be exceptional customer service. Thank you to Miel and Jayson for sorting it out so quickly for me.”
“Great customer service start to finish, had a small issue with my order but it was resolved perfectly and quickly. Credit to Ralf from customer service.”
“I recently purchased a gas bbq from Vonhaus, unfortunately during assembly I realized that a small part had been damaged. I emailed the company and received an immediate response and with 3 days received a replacement part - superb customer service. I would definitely recommend this company.”
“Original product was faulty. I had only used it twice and it stopped working. Contacted the company to discuss it. Original order number I could not find. The company were helpful and asked me to return goods. Free returns delivery. Then sent a replacement immediately. Excellent customer service. All completed within 4 days.”
“Absolutely fantastic customer service and after sales support. Jason made me sure that every time if things go not as expected, they will resolve the problem quickly and to your satisfaction.”
“This is the best help staff I have ever had,,they did everything in their power to help. I am housebound so every action was difficult,,they helped with everything that needed to be done,which is very rare these days. I complete confidence the replacement unit will be fine! I can’t recommend this company enough.”
“There was a technical problem with the garden furniture I ordered and delivered. I contacted VonHaus and they made it so easy to resolve my problem offering to replace or offer a full refund, as I was unsure I asked for a refund. The item was collected and a full refund promptly issued to my credit card. Excellent service. I’d definitely recommend their company and particularly the customer service team. First class.”
“Had a slight issue with the bbq as a component was damaged in transit but the spare was sourced and delivery arranged within a really quick period of time”
“There was a problem with my delivery, nothing to do with Von Haus at all and I was very impressed with the excellent service I received from Customer Services. They sent me a repeat order immediately, by fast delivery, and I am now in receipt of my
new lawn mower. I cannot fault the help and consideration shown by the people who dealt with my problem. Thank you”
“I have enjoyed my service from this company. Unfortunately I didn’t get on with my product, but I found the customer service brilliant. A quick and easy return was arranged for me and the refund processed promptly. Never had any issues with the customer service, absolutely brilliant!”
“This is an excellent company to deal with. First class customer service every time. I've purchased vacuum cleaners, hedge trimmer, lawnmowers and strimmers from this company. Everything has been excellent quality and when I see the name VonHaus I know I can buy with confidence. I had a battery issue with my recent strimmer purchase. Emailed the company and in less than 24 hours I had a reply and a new battery is posted out to me. Thank you VonHaus for your excellent customer service”
“Had a battery problem with a new hedge trimmer, contacted after sales who diagnosed the problem and sent me a new battery. Overall the after sales response and service was outstanding. I would highly recommend VonHaus.”
“Customer Services were fantastic. They were prompt in replying to my e mail concerning a little problem with. my Fika Kettle and immediately they sent a replacement.( Which I wasn’t expecting )
I was kept up to date about the very prompt delivery too.
Everybody comments on how lovely my Fika Kettle 4 slice toaster and Air fryer look in my kitchen.
Being disabled, I find them all easy to use and I am so happy with my choices.
Thank you John in particular, at Customer Services for being so helpful.”
“Excellent customer service. Prompt replies as I queried ordering 2 items and only having received 1. This was due to item sizes and company sending 2 separate packages. Customer service explained promptly and item was received a couple of days apart as per expectations set by customer service team.”
“The company is very professional I had a problem with an electrical item but there was no problem replacing it very impressed with the customer service. Thank you VonHaus”
“Ordered the nail gun to find it didn’t fire the nails. Far enough into the wood , they stood proud. I was sent a replacement the next day , unfortunately this was the same. Great after sales but poor performing equipment”
