“Purchased a few items as I've always been brand loyal to von Haus.
Paid for and selected next day delivery for work.
Unfortunately, either they deliberately sent out an email saying it had been shipped knowing it hadn't, or they just simply forgot to ship it.
Either way, my trust is somewhat damaged and still haven't got the items and lost out on income.
They did offer to refund the postage.... Not good enough, simply not good enough.”
“Daylight robbery. Save yourself the agg and some money and just avoid. I ordered a large piece of furniture over a month ago and it never arrived. I've been emailing asking for a refund since (they dont have a phone) with no reply.
AVOID AVOID AVOID”
“Awful awful awful. Absolute scammers. Do yourselves a favour and do not buy from these theives!!! Ordered an electric radiator, next day delivery. Did not arrive. Contacted customer services only to hear an automated message using Covid-19 as an excuse for not having a telephone system in place (2 years since Covid-19 has been around, shocking companies still use it as an excuse to ignore customers). Anyway, managed to get a reply via email, stating that the radiator will be arriving on the 31st December...! No problem, I asked for my money back, only for a response to state that they cannot refund me! So now I cannot purchase another heater, before Christmas, and will have to deal with a cold Christmas due to spending my last money on this. Unbelievable. Companies like this disgust me. Especially at this time of year.”
“I bought a Cantaliver garden umbrella two years ago. The winding crank snapped. Von Haus gave me a replacement .
A quality product with a quality aftercare service.”
“recently received a 90kg sack truck from VonHaus.com. The delivery was very quick and the on-line tracking let us know how our order was progressing. this was very good.”
