“When I found the item I had ordered was not suitable for my needs, I emailed the VonHaus support center and promptly got a reply letting me know the quickest way to return the goods. I emailed them again saying this method was not practical for me. Again I received a prompt reply suggesting another approach that was perfect. Very helpful and polite. Efficient and prompt. In fact perfect. Thank you VonHaus.”
“Unbelievably great customer service!
I had a problem with a purchase made 5 months ago, spoke with a few members of the customer service team who went out of their way to make things right for me. I couldn't have asked for better resolution to a problem in such a friendly and efficient way. Thank you!”
“the reaction I received from VONHOS deserves credit and as I had an issue with a product, which I was dealt with fair thanks to understanding from customer services”
“I contacted VonHaus with an issue with my product. They have been brilliant with their customer service. I have been dealing with Jayson and Adrian who have been amazing. Very prompt and clear replies and my issue has been resolved in less than 24hours. Amazing service, thank you”
“I bought an 11 fin oil filled radiator in November 2023 and unfortunately it was loosing a little oil when used, I could not have received better customer service!
I emailed on a Saturday morning and by Sunday morning a new one had been dispatched! Well done VonHaus!!”
“Any issue I had with them , customer service is always there to help. Purchased several stuff with them and even out of warranty they sent me a replacement. Can’t be more happy with this company and the extraordinary customer experience.”
“I bought a Cantaliver garden umbrella two years ago. The winding crank snapped. Von Haus gave me a replacement .
A quality product with a quality aftercare service.”
“recently received a 90kg sack truck from VonHaus.com. The delivery was very quick and the on-line tracking let us know how our order was progressing. this was very good.”
