Vanquish Fitness Reviews

Name: Vanquish Fitness
Rating: 4.79

4.8 Rating 3,205 Reviews

96 %

of reviewers recommend Vanquish Fitness

Company Reviews

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Metrics

4.8

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Vanquish Fitness 5 star review on 18th January 2025

Pthawker

Vanquish Fitness 5 star review on 22nd November 2024

Anonymous

Vanquish Fitness 5 star review on 31st July 2024

Anonymous

Jay

Vanquish Fitness 3 star review on 29th April 2024

Lindsey

Anonymous

Anonymous // 01/01/2019

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“Chris, the advisor who helped me was extremely helpful. I returned an item and he quickly provided me with options and issued me a refund. Great customer service!”

Helpful Report

Posted 3 years ago

“Jordan, the advisor who dealt with me was superb. He was fast at sorting my issue and communicated very efficiently, which as a customer is important to me. The item was damaged but was rectified with a voucher to replace them. Top team member, great company.”

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Posted 3 years ago

“Good customer service ! Charlotte is very helpful :)”

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Posted 3 years ago

“Customer service very helpful”

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Posted 3 years ago

“Good customer service . Charlotte way to go”

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Posted 3 years ago

“A rollercoaster. I am a PT. I will start with the positive customer service : responsive, polite, capable and genuily eager to improve their service and bring customer satisfaction. The clothes feel good to wear for casual or exercise purposes, colors are varied. Now beware your sizing choice though as the charts are vague and there discrepancies on the website same model showing different stats... best to ask customer service twice, three times before purchasing esp ask for the exact items dimensions eg T-Shirts and pants are überlong. About quality there seems to be some discontinuity I for instance ordered 3 trousers XL from the same line but not 3 different colors. One feels like a M, the other a L and one finally a XL. I did return a full order of mix items once for sizing problems. VQ paid for the reexpedition but I was not satisfied about sizing again the second time around. I could not be refunded but was given a gift card instead so I chose new items that I will now have refitted by a professional. Out of 8 items I will only wear 3. So the resolution is overall unsatisfactory despite VQs efforts. Brexit will make delays longer than announced. I am based in France and it took 2 full weeks from purchasing to delivery. Didn't bother me but again best ask if you are choosy regarding delivery. I would say imho that VQ service is of a great quality however the items are slightly overpriced for what they are esp. considering the competition. The cuts and fabric are too stylish for their own good. Cotton is breathable btw. With a few tweaks down the assembly line VQ could be an excellent fitness brand yet there is still room for improvement.”

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Posted 3 years ago

“Always used VQ fitness for gym gear as they are very high quality and fit perfect! Had a little issue with my order but Jordan sorted it quickly and had really friendly customer service. Would highly recommend this brand to anyone! 10/10 🙂”

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Posted 3 years ago

“Jordan was very understanding and apologetic when it came to the mistake with my order and did their absolute best to help me with my unique issue. I will definitely be ordering from Vanquish again because of the great customer service.”

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Posted 3 years ago

“Ottima esperienza Grazie a CHARLOTTE ho sostituto un capo non più disponibile.”

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Posted 3 years ago

“I recently had a defect appear on my Vanquish Fitness Joggers and Jordan has very quickly sorted everything out agreeing to a gift card and £5 for the delivery.I am Very happy with Vanquish fitness with how they dealt with this . They even said I could keep the defective pair of joggers and that there was no need to send them back which was very generous as they are still very wearable . Thank you Vanquish Fitness and to Jordan.”

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Posted 3 years ago

“Nice gear - efficient refunds.”

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Posted 3 years ago

“Jordan assisted me with a pair of bottoms that didn't arrive and promptly sent me another pair. So for that I have to say great service. Thank you. I would order again.”

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Posted 3 years ago

“Amazing quality and very trendy design. I love working out in those gym outfits. Very comfortable and worth every penny. I will definitely order again!”

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Posted 3 years ago

“Very fast reply and so helpful”

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Posted 3 years ago

“Amazing customer service by CLOE. I ordered about 6 items and received leggings instead of shorts. Was sorted out so quickly!”

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Posted 3 years ago

“Had a slight problem with an order; the customer service I received (from charlotte) was brilliant! Managed to solve my problem very fast, and the communication was fabulous! 10/10”

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Posted 3 years ago

“Top products I have had pbls with ups but customer service has been great and went out of its way to resolve all my concerns”

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Posted 3 years ago

“Very nice help with my faulty problem by Chealsea :) responded quickly and accurately, and I quickly helped with appropriate solutions.”

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Posted 3 years ago

“Item purchased 1x Vanquish Core Olive Stringer Vest This was my first order with Vanquish Fitness and I will definitely be ordering again. My order arrived in good time and the quality of the vest was outstanding. I ordered the wrong size which was not a problem as Vanquish Fitness were amazing when it came to communication and customer service and exchanged it for the size I needed with no issues. Communication was brilliant and I cannot fault my experience with this company in anyway. Excellent product and excellent communication. Would definetly recomend 100%!”

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Posted 3 years ago

“Great customer service!! Returned at item the other day and I’ve already had email about a refund.”

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Posted 3 years ago

Vanquish Fitness is rated 4.8 based on 3,205 reviews