“I reported my defective vuse pods and was told to take it in to have it assessed. Lately I've received a number of faulty pods. After a few uses, it just stops working.
Why can I simply not be refunded for faulty vuse pods when raising a complaint? I mean, I included the serial numbers too? It will cost me more to go to the pop up store to have it assessed.
Vuse, you guys really need to do better. We pay a lot for these things and the customer service just totally sucks. I have 3 pods that are faulty (2 strawberry ice and 1 grape ice)”
“Do not buy! Company is a scam & will not reimburse you for defective products. I was offered a free vape upon return of the broken one which would have cost me shipping.
DO NOT WASTE YOUR MONEY!!!!!!”
“To many times they will leak oil which burns your tongue and lip, plus I've had pods (brand new) not work at all! I just now put one in a fully charged unit, and NOTHING!
I have called company several times over these issues, and they only send you a coupon for a SMALL fraction of what you paid, and the inconvenience of having to go out and buy another pack of pods! Plus, you have to send them the defective pod BEFORE they send the coupon! Bad business practices!! They either need to get it together, or STOP making them all together!”
“In 2 years a pod went from 11 bucks to 19. The flavor was the good. Not as good as juul Virginia was but good. But juice comes through to often. It's 50/50 the pod tastes off. 1 in 4 are dark and don't taste right. I'm done being ripped off. Now when they tell me at the store what it cost i hesitate because i cant believe it. Goodbye for ever. This isn't right. How can you be so greedy vuse? Zero stars”
“Vuse was good, but they let the money go to their head. Now the sell 2 packs where one pod is defective or old. You will pay for two pods but only get one usable pod. They will rip you off for 50%”
“I have used these for a few years off and on since I stopped smoking six years ago. At First they were great. Now they are awful. Pods used to last 3 to four days each now if your lucky it's one day. Now they leak! The stuff bubbles and comes out in your mouth. This is just since they changed the look of the box. They have done something to these pods. With the new look came not so good things. They taste weird! Time to change to something new. That last more than twenty four hours and don't bubble and leak.”
“Stop smoking 3 months ago. Started using Vuse. Was good in the beginning but after today I’m done buying this product. Getting frustrated when it often doesn’t work. Then today I felt a hot sensation in my pocket. The device was super hot and seemed it was about ignite it was so hot. If I left it on the couch or in my back pack I could have lost my life to a fire. It got so hot I couldn’t even hold it. I had a brand new pod inside and couldn’t believe how lucky I was that I noticed it before it cause a fire and could have possibly killed some and burning down the house or car. Because of this junk product I thank you I’ll quit e cigarettes all together. Be care if you use this or think of using it. I think it’s very dangerous and not worth the risk.”
“1.6% pods are harder and harder to find. Some people actually prefer the lower nicotine. The 1.8% new pods are too sweet, nothing like the old pods. Vanilla tastes like butter. Pods leak, pods taste burnt. No more vuse. Waste of money.”
“look i love a goddamn vuse everyday but y’all are starting to PISS ME OFF FR. it’s the only vape i like. but lately, the batteries are shit quality. they don’t hold a charge of the magnetic properties stop working and they won’t charge at all. i have bought TWO of these fucking batteries this week and the newest one just quit working. i’m basically paying 20/25 bucks for a disposable that won’t even last the week due to charging issues. please fix this y’all im getting so mad over here”
“I bought three devices and none would work we did every trouble shotin there is
they will not charge they cost way to much to keep trying its not right people don't have the money to keep trying total of 6 in my family don't work now we stuck with boxes of caritages that cost 25 each I don't what else to do I guess time to move on but you should not be aloud to sale this like this you need sued and just maybe u you will soon thanks for nothing I will make sure everyone online know better then to buy them good luck with ur junk product,”
“The new pods are absolutely terrible!! It Bubbles when you inhale, the strength of the 1.6 vanilla melody is much stronger and burns my throat! As well as gives me a cough! Why did you change a winning formula!! I’m going to return my other pods and change brands. Very disappointed.”
“The new pods taste absolutely terrible! Way too sweet! Why they changed it is a wonder. I've tried all different flavours hoping to get one that doesn't smell as much and isn't sweet. The whole point I chose Vuse pods was because they didn't have that sweet taste and strong smell. Please go back to the NIC salts before these new ones. I will not be purchasing any of the new pods going forward. Dissappointing....”
“Getting rich off of failure there's no quality control light dark liquid tastes like soap can't return it 50/50 chance that you're going to get one that tastes good I want my money back for the last 6 years”
“The new mint ice pods 1.8 are disgustingly dreadfull! Why change the formula? Please change it back to the original flavour if you want to keep your loyal customers! Not happy at all and will definitely not be buying again....”
