VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reasonable price for the pebble, good amount of smoke produced for a small and discrete machine. Would love a longer lasting battery and the flavours to be stronger.”

Helpful Report

Posted 7 years ago

Hello Steven. Thank you for your feedback. We are glad to hear you are enjoying using your device, and your comments have been forwarded to the relevant teams. We always look for ways to improve our products, and we can use the feedback from customers such as yourselves, as part of our ongoing aim to improve on our existing ranges. If you need to contact us, the Customer Care Team can be contacted, by either telephone on 0800 133 7350 (Monday - Friday 09:00-17:00) or by email at info@govype.com.

Posted 7 years ago

“The ecig is really good but I've had 2 faulty coils. One didn't work and the other got too hot and burnt my lips”

Helpful Report

Posted 7 years ago

Hello Carol and thank you for your feedback. We were sorry to read of the issues you have encountered using your device. A member of the Customer Care Team shall contact you shortly.

Posted 7 years ago

“I like the taste of the epen flavours however they leak sometimes and it is hassle returning them to you. I am currently waiting for an authorisation code so I can return a faulty cartridge and this is taking far too ling”

Helpful Report

Posted 7 years ago

Hello Carol. Thank you for your feedback and we were sorry to read of the issues you had using your device. We can see that a member of the Customer Care Team has been dealing with your issue, and we hope that they were able to resolve the issue to your satisfaction. If you need to contact the Customer Care Team at anytime, you can telephone on, 0800 133 7350 or email at, info@govype.com, and a member of the team will be happy to assist you.

Posted 7 years ago

“Very very disappointed with the delivery of the package- £2.49 and still not received 1 week since ordered. Customer service offered either cancellation or wait. I am very unhappy”

Helpful Report

Posted 7 years ago

Hello Ian and thank you for your feedback. We were sorry to hear of the issues you had encountered with the delay in your order reaching you, from the courier company. We regularly monitor the performance of the company that delivers our products on our behalf, and your comments have been forwarded to the relevant departments, to make them aware of the issues you encountered with your order.

Posted 7 years ago

“Good quality and value Also 5 star customer service”

Helpful Report

Posted 7 years ago

Hello James. Thank you for your feedback. We are pleased to hear that you are enjoying using your device, and are pleased with the service you have received from our Customer Care Team. If you need to contact us regarding any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00. Mondays - Fridays), or by email at, info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“Simple to use and nice flavours delivers quick and easy of the web site all good 👍”

Helpful Report

Posted 7 years ago

Hello Steven. Thank you for your feedback. We are pleased to hear that you are enjoying using your device and the flavours available for your device. If you need to contact us regarding any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00. Mondays - Fridays), or by email at, info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“doesn make me happy. just a way to quit smoiking”

Helpful Report

Posted 7 years ago

Hello Joerg. Thank you for your feedback. We are pleased to hear that you are enjoying using your device. If you need to contact us regarding any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00. Mondays - Fridays), or by email at, info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“They're so easy and so satisfying.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are pleased to hear that you are enjoying using your device. If you need to contact us regarding any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00. Mondays - Fridays), or by email at, info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“This is a perfect vype product, I have had three of these now always keeping one as a spare. Simple to use. I would highly recomend this product.”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear that you are enjoying using your Vype e cigarette device. If you need to contact us regarding any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00. Mondays - Fridays), or by email at, info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“60 a day to 0 since Father's Day 2010 after 60 years of heavy smoking.First order of 12 ml grams and copying well .Thank you from me and my grand kids.”

Helpful Report

Posted 7 years ago

Hello William, and thank you for your feedback. We are pleased to hear that you are enjoying using your device. If you need to contact us regarding any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00. Mondays - Fridays), or by email at, info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“I have used many e-cigarettes and the ePen is there only one I have stuck with and has helped me giving up the cigarettes.”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear that you are enjoying using your ePen device. If you need to contact us regarding any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00. Mondays - Fridays), or by email at, info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“I have tried others but they all seem to burn the back of my throat the vype didn't very smooth just need more flavours in the shops”

Helpful Report

Posted 7 years ago

Hello Helen. Thank you for your feedback. We are pleased to hear that you are enjoying using your device. If you need to contact us regarding any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00. Mondays - Fridays), or by email at, info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“I have been using Vype for a while now and have had no problems ordering or using the product, its a great taste and very easy to use.”

Helpful Report

Posted 7 years ago

Hello Mark. Thank you for your feedback. It is always nice to hear that our customers enjoy using our devices. If you need to contact us, you can either telephone the Customer Care Team on, 0800 133 7350 (Mondays - Fridays 09:00 - 17:00), or by email at, info@govype.com.

Posted 7 years ago

“Easiest way to quit smoking by far - tried everything previously with no success but with the Vype im not even tempted to touch a cigarette, i still kill the cravings but with no nicotine and beautiful flavors its been so simple to quit smoking!”

Helpful Report

Posted 7 years ago

Hello Samantha. Thank you for your feedback. We are glad to hear, that you are enjoying using your Vype device. If you have any queries regarding your device, or any of our eLiquid Bottles/Cartridges, you can contact the Customer Care Team by telephone on: 0800 133 7350, or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I've been a smoker for many years but when i tried the Vype epen I stopped buying cigarettes and have saved a lot of money. I would never go back to cigarettes again, I love my Vype epen x”

Helpful Report

Posted 7 years ago

Hello Julie. Thank you for your feedback. It is always good to hear that our customers enjoy using our devices. If you have any queries regarding your device, or any of our cartridges, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00 Monday - Friday), or by email at: info@govype.com.

Posted 7 years ago

“Good smoke 💨 would like to be able to buy it in larger bottles”

Helpful Report

Posted 7 years ago

Hello Michael. Thank you for your feedback. We are glad to hear that you are enjoying using your Vype device and the choice of flavours from our eLiquid Bottle range. If you have any queries, regarding your device or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Excellent service from Vype”

Helpful Report

Posted 7 years ago

Hello Alan. Thank you for your feedback. We are always pleased to help our customers where we can, with any queries they may have about any of our products. If you have any queries, regarding your device or any of our eLiquid Bottles or Cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“The efficient delivery time and great flavoured e-pen collection.”

Helpful Report

Posted 7 years ago

Hello Najla. Thank you for your feedback. We are glad to hear that you are enjoying using your Vype device. If you have any queries, regarding your device or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“E-Pen and the new flavours collection is cool.”

Helpful Report

Posted 7 years ago

“Nice and thin e pens more discreet”

Helpful Report

Posted 7 years ago

Hello Sue and thank you for your feedback. We are glad to hear that you are enjoying using your Vype device. If you have any queries, regarding your device or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

VUSE is rated 4.6 based on 6,340 reviews