VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been vaping a while now and never had such a reliable and easy vaping experience. Tried all the others that leaked or broke quickly with no good customer service. Bought the tank pro and couldn’t be happier! Highly recommended.”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Best product on the market”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Fab product! I’ve stopped smoking for 2 months now and enjoying the range of flavours with the vype pen. I really like the cartridges no more messy liquids and can change flavours whenever I like! Highly recommend *best on the market* for me.”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products, it is always nice to hear that our customers are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products and we are excited that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent product. Great vape and none of the annoying noise or leakage. Recommended by a friend whose I tried and ordered mine immediately. Refills now ordered. Brilliant”

Helpful Report

Posted 6 years ago

Thank you so much for your five star review! It's amazing to hear that you have found the Vype products for you. If you require any assistance please do not hesitate to contact our Customer Care team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“It is a great product . I have been using it for the past 2.5 years . Very reliable, same taste all the time .”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products, and thank you for being a loyal customer with us. If you require any assistance please do not hesitate to contact our Customer Care team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Service is extremely good and delivery extremely fast. Very happy customer.”

Helpful Report

Posted 6 years ago

Hi Sharna, Thank you so much for your five star review! It's amazing to hear that you have found the Vype products for you and that they arrive within the expected timescale! The Vype Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile. If you require any assistance, please do not hesitate to contact our Customer Care team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Vype ePen 3 is amazing! Good amount of vapour and amazing taste. Gives me the right amount of nicotine hit that I need to surpass the cravings of a cigarette. The liquid from the pods has sometimes gone in my mouth which is quite annoying! However that happens 9.5 times out of 10.”

Helpful Report

Posted 6 years ago

Hello Michael, Thank you so much for your feedback! We are pleased to hear that you are enjoying your Vype device. We are also excited that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. A member of our team will be contacting you directly regarding the issues that you are experiencing with the liquid. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good materials and sturdy construction, finished to a high standard. The battery life of the eTank Pro is not mind-blowing, but provides a reasonable use time for the size (admittedly, I've started to take a second battery and/or USB power bank with me on longer journeys to ensure I don't run out). The LED life indication is a bit faint in bright outside conditions.”

Helpful Report

Posted 6 years ago

Hello Patrick, Thank you so much for your feedback, we are pleased to hear that you are enjoying your Vype device. Our eTank Pro has a 3 light battery setting, red indicates that it needs to be charged, the red indicator should be visible in outside conditions. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Easy to order online, always delivered on time. Epen is lightweight and portable, doesn't leak and cartridges easy to change.”

Helpful Report

Posted 6 years ago

Hello Lynn, We are grateful for your feedback, and we are glad to hear that you are enjoying our Vype products. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Have just purchased vype epen3 ,good unit and no fuss with coils or topping up liquid, also nice and slim for pocket, only down side the refills I think are a little expensive and also on top delivery charge, but overall a nice product”

Helpful Report

Posted 6 years ago

Hello Andy, Thank you so much for your feedback, It is nice to hear that you are enjoying your ePen 3 device. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I have been using the epen for almost as long as they've been out. Good product and baterry life. Have tried all but the pro box and epen is still most reliable. Pebble was by far the worst as had several and they leaked everytime you tried to drag. Was a great size but disnt wlrk for me. Ive recently taken the chance and bought a epen3 kit and have to say it's what the pebble should have been. Decent battery life and charges very quickly. Flavours out are good but miss Master Blend for this device.”

Helpful Report

Posted 6 years ago

Hello Larry, We appreciate your feedback, and we are glad to hear that you like using our ePen 3. We are always coming out with new flavours so feel free to keep an eye out for our upcoming flavours. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“The vype e-pen 3 is a big improvement on previous versions. Fits better in your hand, battery more powerful and I like that the tip is replaced each time you change the cartridge. Highly recommended.”

Helpful Report

Posted 6 years ago

Hello Jennifer, We are thankful for your feedback, and we are also pleased to hear that you are enjoying your Vype ePen 3 device. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Amazing product. Feel, weight of unit, ability to change flavours, no filling. Once I used I just stopped smoking!!! 35 years 1 pk a day and just stopped. Tried other vapes with no success. This vapour feels like smoke, hits throat the most like smoking of any vase I have tried. Great service too!!”

Helpful Report

Posted 6 years ago

Hello Sue, Thank you so much for your feedback, and we are happy to hear that you are enjoying our products. We are super excited to hear that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“great customer service”

Helpful Report

Posted 6 years ago

Hello, We are very grateful for your feedback and we are pleased to hear that you are enjoying our customer service. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Brilliant, Friendly, speedy service received. Thank You”

Helpful Report

Posted 6 years ago

Hello, We appreciate your feedback, and we are glad that you are satisfied with our services. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I recently purchased the vale epen 3, this is my first epen and find it very easy to use. I like the flavours would like to try vanilla but there doesn’t seem to be a 12mg version every time I order. My only criticism is that I only seem to be able to buy cartridges online not whilst I,m out about.”

Helpful Report

Posted 6 years ago

Hello Steve, Thank you so much for your feedback, we are pleased to hear that you are enjoying your ePen 3 device. We do have the Vanilla ePen 3 pods 12mg currently in stock. We are in the process of rolling out our ePen 3 products to retailers. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“The only problem with Vype is that I go through 2 cartridges a day on my epen. Also the apple and strawberry flavours don’t seem to taste of anything l. The vanilla is very nice as is the crisp mint. Battery life is decent and I still haven’t smoked a cigarette so they must be doing something right. I would recommend to anyone stopping smoking”

Helpful Report

Posted 6 years ago

Hello, We appreciate your feedback, it is always nice to hear that our customers are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. We do carry a variety of flavours as we do understand that everyone has their own preference of liquid flavors. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Vype3 is so much better than the original one but it has two issues- 1, the fluid chamber should be more transparent so you can see how much is in the tank. 2, The refil is quite difficult to remove, possibly it will easier through time as the the item wears.”

Helpful Report

Posted 6 years ago

Hello Robert, We appreciate your feedback, and we are pleased that you are enjoying the ePen 3. The ePen 3 has a function to let you know when the pods have run out of eLIquid. The device will flash white five times to let you know the pods needs to be changed. The pods are designed to have a easy fit on and off. Please contact us so that we can walk you through any issues you are having with placing the pods on and off. Our Customer Care Team can be reached on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, and by e-mail at: info@govype.com.

Posted 6 years ago

“Having been a smoker for 40 years, and having tried many times to give up I finally did it on April 2nd 2018 thanks to Type e-cigarettes and haven't had a cigarette since.”

Helpful Report

Posted 6 years ago

Hello Leslie, We appreciate your feedback, and we are super excited to hear that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this! If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“A major improvement on the EPEN2, lots of vapour, lots of flavour. My only concerns are the length of battery life and the cost of the replacement cartridges, which seem high (ish). Will use EPEN3 when I'm out and the eTank when at home.”

Helpful Report

Posted 6 years ago

Hello John, Thank you for your feedback, It is good to hear that you are enjoying your Vype devices. To ensure that you get the best from your device, we recommend charging the device until the green light has gone out. This will confirm the device has received a full charge. If you have any additional issues we would love to help you on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

VUSE is rated 4.6 based on 6,340 reviews