VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,342 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hania has been great. I have reached out with a problem and she advised with solutions. All of this with very fast turnaround times. I wish there was a way to self serve more on the website”

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Posted 4 years ago

“Richard Simmons was very helpful with my order query, processed a refund swiftly and I am very appreciative of his help. Kudos to Richard!”

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Posted 5 years ago

“Richard Simmons was very helpful at looking at a query with regards to my order, issuing a refund which was processed very swiftly and I am very appreciative of his help. Kudos to Richard!”

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Posted 5 years ago

“Jania helped me with my order today and she was absolutely fantastic. A very professional, patient and warm service she went above and beyond to deliver an excellent service. I will def be using again. Thank you Jania!”

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Posted 5 years ago

“I got the wrong cartridges by miscommunication. Thanks to Richard form Customer Care, assisted very quickly and politely. Happy to use Vype.”

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Posted 5 years ago

“Prompt and excellent customer service received from Tony with regards to my query, highly recommend.”

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Posted 5 years ago

“perfect customer service”

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Posted 5 years ago

“I received a quick response to my query. Thank you”

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Posted 5 years ago

“Excellent customer service. Thank you Richard for your prompt response in rectifying my query.”

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Posted 5 years ago

“Jefferson was brilliant. Exceptional customer service”

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Posted 5 years ago

“Quick, professional and efficient service, happy with it!”

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Posted 5 years ago

“I have just come off smoking and I thought using an e-pen would not act as a good alternative but over the last month I have been proved wrong, it deals with nicotine cravings fantastically and haven't had the need to smoke since. On a side note, I'd like to say the customer service I received was simply outstanding. My product did not arrive on time as the courier I believe did not deliver to the right address (no fault on Vype for this by the way). Anyways the product was eventually dropped off, but it is worth mentioning how committed the team at Vype are to ensuring that my product arrived (special shout out to Tony), they were consistently chasing up the courier on where the product went and kept in constant contact with me throughout and were extremely friendly on every call with them. Perhaps the best customer service I have received from any company. Could not recommend them enough. Overall, glad I stopped smoking!”

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Posted 5 years ago

Thank you so much for your five star review Lewis! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Great service having these delivered directly to my home, and the bundles make it a cheaper option too.”

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Posted 5 years ago

Hello, and thank you for your feedback. It is always nice to hear that our customers are pleased with the service they receive from Vype. The Customer Care Team are on hand, should you have any queries, with our products or delivery service. They can be contacted by telephone on 0800 133 7350 (Mondays to Fridays, 09:00 - 17:00), or by email at: info@govype.com

Posted 5 years ago

“Great communication, easy to follow instructions. Delivery service first class.”

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Posted 5 years ago

Hello DT. Thank you for giving us your feedback. It is nice to hear that our customers enjoy using our products. Should you have any queries, about our devices, or eLiquids, the Customer Care Team will be happy to assist. They can be contacted either by telephone on: 0800 133 7350 (Mondays - Fridays, 09:00 -17:00), or by email at: info@govype.com

Posted 5 years ago

“Have tried everything with no success. Had vype now for 3 weeks and not touched a cigarette YEA”

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Posted 5 years ago

“Can not fault the products and customer service. The pods don’t leak, I bought a faulty device from a third party retailer and Vype sent a replacement out straight away. Absolutely outstanding 🙌🏼.”

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Posted 5 years ago

“Having purchased and used an Epen 3, I was unfortunate that the battery seemed to fail after a couple of weeks. I contacted customer service and found them to be courteous, helpful and efficient (not something I can say about some customer services I have contacted). After exchanging a few emails they have sent me a replacement. I have read some TrustPilot reviews of Vype and, based on my experience I have to say I find some of the poor reviews on that site make me very suspicious of their authenticity. I would highly recommend Vype for the excellent product but particularly for the customer service.”

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Posted 5 years ago

Thank you so much for your five star review! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“With this product, I was finally able to quit smoking for good after 55 years. The only product that really worked for me.”

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Posted 5 years ago

Thanks so much for the review! All customer feedback is greatly appreciated. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Tom @ vype HO went far and beyond to help me out. Had an issue with a epod kit i purchased from evapo, and the liquid was burnt on opening, he sorted out a replacement very swiftly and by far I am very happy for the quick response. couldnt be happier!”

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Posted 5 years ago

“Had an issue with my vype epod liquid, and had a swift response to get a replacement product.”

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Posted 5 years ago

VUSE is rated 4.5 based on 6,342 reviews