Name: VUSE
Rating: 4.55

“I was able to quit smoking after 54 years of roll-ups.”

Posted 7 years ago

Hello Anthony, and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Fantastic customer service. Delay with delivery and no fault of the company yet happy to resolve the issue very quickly! Excellent service and highly recommended products too”

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Posted 7 years ago

Hello Melissa. Thank you for your feedback, and we are glad to hear that our Customer Care Team has been able to assist you to your satisfaction, and that you are happy with your device. Should you have any queries, regarding any of our devices or eLiquids, you can contact the Customer Care Team, who will be happy to assist with any question you might have.

Posted 7 years ago

“Switched from cigarettes to the e pen overnight, easier than I ever thought it would be. Fast delivery. Good cust service however... I find there is often a taste like burning plastic & sometimes have to discard a capsule & use a new one. Cleaned the tip but still the same. Bought a second e pen but the same thing has started to happen again. Any feedback appreciated.”

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Posted 7 years ago

Hello Judith, and thank you for your feedback, regarding your device. We were sorry to hear of the issues you have been having. A member of the Customer Care Team will contact you soon to discuss this.

Posted 7 years ago

“It works very well difficult to get spares (eg atomisers )supermarkets sell tanks and liquids but nothing else any spares have to be bought online and a limited options of where to by”

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Posted 7 years ago

Hello Kevin. Thank you for your feedback. At present, retailers do not stock the full range of Vype products, such as atomisers, as it is their commercial decision on what they choose to sell. The only way to buy them, is from our website: https://www.govype.com/uk/e-cigarette-accessories where you will be able to find all the accessories for your device. If you have any further queries, the Customer Care Team will be happy to assist. They can be contacted on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email: info@govype.com.

Posted 7 years ago

“After being content with the first Vype e-Stick, it was then taken off the market as being 'non-EU compliant'. I then tried the Pebble, and bought quite a few refills; but all of them left a very bad taste on my lips & tongue & I stopped using it - I still have many refills unused. I now have the e-Pen and will see how I get on with this. I have spent a lot of money with Vype!”

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Posted 7 years ago

Hello Helen. Thank you for your feedback. We were sorry to read of the issues you have been having with your Pebble device. A member of the Customer Care Team, will contact you soon.

Posted 7 years ago

“Great service, would give 5 stars if delivery was free”

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Posted 7 years ago

Hello Valerie, and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Very efficient delivery Good quality products”

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Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Fairly good products. On the epen & Pebble finding that liquid does leak into the mouth piece & battery life could be longer. Prices are on the high side too.”

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Posted 7 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have been having with both devices. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“just over 7months ago I had to stop smoking for a health reason,so went to vype and purchased an E-Pen still use it everyday and not been near a real cigarette since,best thing I EVER DID. Great products,even greater customer service,never let me down and allways very efficient with product advice.one of those 1 in a million companies.”

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Posted 7 years ago

Hello Stuart, and thank you for your feedback. We are pleased to hear you are enjoying using your ePen, and with the customer service received. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 7 years ago

“I've been using the e-pen system for the last 2 years. I like the simplicity and elegance of the unit, and the ability to change the supply caps within just a few seconds without getting e.liquid all over the place. It is not the cheapest way of vaping, but it is certainly the best. My only mild criticism is that it is cheaper to buy the e.cap refills at my local store than it is to order them direct by mail order. Surely this should be the other way round?”

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Posted 7 years ago

Hello Chris, and thank you for your feedback, and forwarded your comments to the relevant teams. We are pleased to hear you are enjoying using your Vype ePen device. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 7 years ago

“I love not being a slave to smoking it's been two years since I switched to vype and there's definitely no going back”

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Posted 7 years ago

Hello Sally. Thank you for your feedback. We are pleased to hear you are enjoying using your Vype e-cigarette device. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 7 years ago

“The website is easy to navigate and the information on it is very useful when researching how to start with vaping. Delivery has always been prompt and overall I'm a happy customer. There's a variety of devices available and a great choice of flavours to use.”

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Posted 7 years ago

Hello Mrs Barnes, and thank you for your feedback. We are pleased to hear you are enjoying using your Vype e-cigarette device, and with the service received from the team at Vype. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 7 years ago

“I stopped `smoking`nearly two years ago, having smoked 25-30 cigarettes a day. With the help of vype e-cigs I can honestly say I have never once craved a cigarette. Vype e-cigs are a brilliant aid to quit smoking”

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Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear you are enjoying using your Vype e-cigarette device. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 7 years ago

“i have been using my Vype for a couple of years now and I am very happy with it and the ease of use right down to replacing parts and cleaning , when ordering liquids there is such a range to choose from and to experiment with and they are sent out straight away so there is no waiting for them usually get them in a couple of days. all in all a quality product and service”

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Posted 7 years ago

Hello Leslie, and thank you for your feedback. We are pleased to hear you are enjoying using your Vype ePen and the choice of flavours available. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 7 years ago

“Managed to stop smoking cigarettes four years and then because of Vype e-cigarettes I also persuaded by husband to stop smoking. Makes me happy to now feel healthy and even more happier to have a completely smoke free home.”

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Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear you are enjoying using your Vype e-cigarette device. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 7 years ago

“I find them easy to use and a very good replacement as a former heavy cigarette smoker!”

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Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear you are enjoying using your Vype e-cigarette device. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 7 years ago

“I have scrolled through earlier reviews and agree entirely that Vype's customer care is first class - efficient and courteous. I moved from the e-Pen to Pebble and think it's a good product. Its shape is discrete and its function fine. The battery life is not long [albeit charging is pretty swift] and I'd recommend having two devices. The equipment has failed me twice for no apparent reason but each time a replacement has been quickly forthcoming - back to my praise for the great back-up. I would recommend that you stop calling the devices e-cigarettes as they get too easily included with smoking restrictions. Vaping etiquette is important but should be distanced from tobacco smoking.”

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Posted 7 years ago

Hello Nick, and thank you for your feedback. We are glad to hear you are enjoying using your device, and that you are pleased with the customer service you have received from the Customer Care Team. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350, or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“If you extended battery life to be enough for one day that's will ne great”

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Posted 7 years ago

Hello Georgi, and thank you for your feedback. We always welcome feedback from our customers on our devices, as this helps us put forward any recommendations to any changes to our existing ranges, or towards the introduction of any new devices. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350, or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I no longer smoke and only vape. I have tried other makes but I have found that the tank pro lasts longer and the liquids are far more pleasant”

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Posted 7 years ago

Hello Sabrina, and thank you for your feedback. We are glad to hear you are enjoying using your eTank Pro device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350, or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Much prefer the e pen to cigarettes. Even if miraculously cigarettes became healthy overnight, would still stick to Vype e pen.”

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Posted 7 years ago

Hello Dave. Thank you for your feedback. We are glad to hear you are enjoying using your ePen. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350, and a member of the team will be happy to assist.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

VUSE Reviews