VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“E Cig 2 is by far the best. The re-fills are so easy and quick to order.”

Helpful Report

Posted 5 years ago

Hi Helen, thank you for your 5 star feedback! We're delighted to know you are happy with your ePen 2. It's great to know you find this easy to use and that the ordering process is simple! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“The eTank pro 2 is a big improvement on the previous incarnation. Nice appearance, more battery power, short button press for a powerful vape and the convenience of reasonably priced replaceable atomisers. So far so good.”

Helpful Report

Posted 5 years ago

Hi, thank you for your 5 star review! We're delighted you are enjoying your eTank Pro 2 and that we are able to meet your vaping needs with this device. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I switched to vaping 18 months ago after smoking for over 15 years, and my first choice was a Vype eTank Pro. I haven't been tempted to switch to another brand and haven't smoked since switching. I did try out third-party juices but wasn't satisfied, they didn't taste as good and would also bubble up into the atomiser. This doesn't happen when using Vype juices. It doesn't create a large amount of vapour, but that's a good thing in my opinion.”

Helpful Report

Posted 5 years ago

Hi Rory, thank you for your 5 star review! It's great to know we can offer an alternative that is working for you. We are delighted to be on this journey with you and we are happy to know our e Liquids meet your needs. We do recommend only using Vype liquids with our products as our devices work best with our own liquids. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very happy with this! Wish the capsules lasted a little longer though”

Helpful Report

Posted 5 years ago

Hi, thank you for your review! We're delighted you are happy with your device. In regards to the pods, the amount they last will depend on use, if they are used more intensely then they will finish quite quickly, moderate use should get approximately 200 puffs out of each pod. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“This device leaks into your mouth when sucking on it”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. We are sorry to learn that your device is leaking. One of our team will be in contact with you regarding this to discuss this further. In the meantime, should you require any assistance, please feel free to contact us on 0800 133 7350 or via email at info@govype.com Our team are available Monday-Friday from 09:00-17:00

Posted 5 years ago

“Very good! - Easy to use, and I really like the disposable mouth piece idea.”

Helpful Report

Posted 5 years ago

Hi James, thank you for your 5 star feedback! We're delighted you are happy with your device and that you find it easy to use. It's great that we can meet your vaping needs! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Excellent service and product”

Helpful Report

Posted 5 years ago

Hi David, thank you for your 5 star review! We're delighted we can offer you great service to match our products. We're happy to know we can meet your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Fantastic vape I’ve not smoked in 2 months after smoking for 30+years”

Helpful Report

Posted 5 years ago

Hi Danny, thank you for your 5 star review! We're delighted we can meet your needs and offer an alternative that is working for you. We're happy to be part of this journey with you! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“It is very nice and looking good quite handy can use easily and carry in a pocket .material doesn’t burn the lip like other vape doses .no filling liquid required just change cartridges”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. It's good to know you are happy with your device. It's great to know you enjoy the feel and design and that you enjoy the simplicity. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I like your website - user-friendly and attractively laid out goods. Also, I liked the fact that my order was followed-up with notifications regarding delivery. Most of all, I liked the fact that you used Yodel because I was able to follow the progress of my package and, because of the way the tracking system works, I was able to estimate the time of delivery - which being a very busy person is really helpful. I hope you always use Yodel because this is the first time I've ever been able to track - almost to the minute - the arrival of an order!”

Helpful Report

Posted 5 years ago

Hi Yvonne, thank you for your 5 star review! Thank you for your compliments in regards to the website. We do try and make it as simplistic and attractive as possible. We're happy to know you were kept informed on your order, we understand this is important to our customers. We will be continuing our relationship with Yodel and we hope many other customers will enjoy the new feature where you can follow the parcel. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“All in all the best e-cigarette there is. Good flavour, easy and clean change of cartridges. The only down side is to leave your pen vertical as the oil seeps into the mouthpiece if left horizontal. This is okay for the epen as the end is flat but not for epen3.”

Helpful Report

Posted 5 years ago

Hi Ruth, thank you for your feedback! We're happy to know you enjoy the flavours and how simple it is to change out the refills. The ePen 3 should not leak out of the mouthpiece when horizontal or vertical. At times you may experience small bits of residue at the mouthpiece, but it should not be a leak. If the issue persists, please do get in touch with us. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“The new e pen3 is awful , leaks into your mouth , used to get a day and half out of one cartridge your lucky with the new ones if they last 8 hrs . Cost more ... Get less ... Leak into your mouth..... Buy a different brand”

Helpful Report

Posted 5 years ago

Hi Andy, thanks for taking the time to leave your review. Our ePen3 cartridges provides approximately 200 puffs in our testing, but this will depend on your personal vaping behaviour. As the ePen3 battery is significantly more powerful than our original ePen, it will vaporise the eLiquid at a faster rate, reducing the amount of puffs it is capable of per cartridge, but increasing the volume of vapour and flavour delivery per puff. We are very sorry to hear however, that you’ve been having trouble using your ePen3. Leakage is not a common occurrence we have seen on this device at all, and as such we are keen to investigate your product as soon as possible. We can see you have been in touch with our team very recently, and we provided the return instructions for you to resolve this matter. It is difficult for us to investigate further without receiving your products, but we hope to hear from you soon, and aim to resolve this for you as soon as possible.

Posted 5 years ago

“No comments”

Helpful Report

Posted 5 years ago

Thank you for taking the time to give us a four star review. All customer feedback is greatly appreciated. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“After you get use to how it works and changing the cartridges it works great and you can use if freely all day. The product design and ease of use is excellent in my opinion and easy to put away in your pocket, not too clunky and very attractive to look at as well.”

Helpful Report

Posted 5 years ago

Thanks for the awesome review! We are happy to know that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Best thing I done to give up smoking and go vape. I use the epen 3 which I love but do think the refill pods are to expensive.”

Helpful Report

Posted 5 years ago

Thank you for your five star review! We are glad that you are enjoying your ePen 3. We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. If you do require any further assistance, please feel free to contact the Vype Customer Care team on 0800 1337 350 or info@govype.com.

Posted 5 years ago

“They are quite good. No leaking as they are capsules and not pour in liquids. Also less vapourising than I have seen in some pubs.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Early days but with the e cig will try the vype is one of the better ones that i have previously tried.”

Helpful Report

Posted 5 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Love the Vype. It helped me give up cigarettes. It’s sleek, easy to use and even more important really affordable. I would highly recommend. Give it a go see what I mean.”

Helpful Report

Posted 5 years ago

Thanks so much for the five star review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“i wanted to try this to quit cigarettes because the hospital told me my chronic emphysema is getting worse. the device is small & simple to use, even the juice pods are easy to change, i cannot fault the design & technology at all. using this did cut down on my heavy smoking, but not enough to stop my cravings, maybe i should have tried their new nic salt pods, which i recently read are better for heavy smokers like me who are trying to quit.”

Helpful Report

Posted 5 years ago

Hi Peter, thanks for taking the time to leave your review. We are very sorry to hear about the issues you have been having with our 14 day trial. We are going to investigate this straight away for you and a member of the Vype care team will be in touch shortly.

Posted 5 years ago

“I really enjoyed the Vype e-cigarettes.”

Helpful Report

Posted 5 years ago

Thanks for the review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

VUSE is rated 4.6 based on 6,340 reviews