VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on Monday, dispatched on Wednesday and received on Friday with standard (free) delivery. Reasonable time-scales but could be quicker! Products were all completely satisfactory so no complaints there. It is great to have a choice of everything available in one place as although widely available in supermarkets, the flavours are restricted so the website provides the opportunity to try everything.”

Helpful Report

Posted 6 years ago

Hi Suzanne, thank you for your review. We're delighted to know you received your order within the 5 working day time frame for standard delivery. It's also great to know you are happy with the range of products we offer. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The pro tank2 is brilliant. Had a problem with my battery however vype customers service was fantastic and sent a replacement immediately. Working like a dream now and I am a very happy customer who has quit smoking for 2 months now with my vype. Totally recommend the pro tank2, it has a good release of vapour and great battery usage time. Also holds a good amount of liquid so not topping up as much as with cheaper versions. Thank you vype x”

Helpful Report

Posted 6 years ago

Hi Kimberley, thank you for your 5 star review! We're delighted to know you received great service and your device was replaced for you. We are also happy to know it is working well and that it is offering a good alternative to smoking. We are delighted to know you are a happy customer! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The epen 3. Can’t tell when the cartridges have run out. On previous pens you could see. This new pen still leaks a little bit not as much as previous”

Helpful Report

Posted 6 years ago

Hi, thank you for your review! When the ePen 3 pods are running low, the light on the device will blink a pinkish/white colour which indicates the pod needs changed. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I enjoy my vype but find it a little difficult to purchase lower strength refills and it would be nice if you could see how much you had in each refill so you didn’t run out”

Helpful Report

Posted 6 years ago

Hi Sarah, thank you for your review! We're glad to know you enjoy using your Vype ePen 3 device. Many retailers opt to stock the higher nicotine strengths, however you can purchase all the strengths and flavour range from our directly on www.govype.com The device will flash a pinkish/white colour on the light when the pod is empty. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I would have given my Vype full marks as it's far more satisfying than other similar products. However, it does have what is for me a niggling fault......the plastic on the plug-in cartridge is so dark I can't see the contents and have on more than one occasion found myself inhaling from an empty cartridge.”

Helpful Report

Posted 6 years ago

Hi DG, thank you for your review. It's great to know you find your Vype device satisfying. In regards to your point about seeing the liquid that is left in the pod, you should notice the light on the device will blink a pinkish/white colour when the pod is empty! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Was a long term smoker for 45 years, but have used e-cig, mainly vype for the last five and have felt much better in my own health. I am over 70 years of age, but still cycle over 50 miles a week (often rather more), still do all my own gardening and, as I live alone, all myn housekeeping cooking etc. The next best benefit, apart from going to vype is, if you own a car, ditch it and start to use public transport, bicyles and/or taxis as and when necessary. JOHN R ORR”

Helpful Report

Posted 6 years ago

Hi John, thank you for your 5 star review! It's great to know you have used our product for many years and that you are enjoying using this! We're always delighted to know that you are in better health and that using Vype as an alternative has helped. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I've been smoking cigarettes for 27 years and although I have tried other pen-like e-cigarettes and failed, using the pro 2 has been successful so far. From my first trial, I felt these were different and felt that they would work for me. It hasn't been very long (just a week) but I feel like this may be the one that does it. I did try normal cigarettes during this period but after 3-4 puffs I felt ill and went back to the e-cigarette. For me that's a positive and I'm still hopeful. Hopefully, I will still have this opinion after a much longer trial period. Wish me luck!!”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star feedback! It's great to know the eTank Pro 2 is working as an alternative to smoking. We hope that it continues to work for you and that you enjoy using the device. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“All fine except sometimes pushing 3 x to start doesn't work - I just keep pressing. A better system would improve things. Am new to gaping so have 0 to compare with. Pods seem ok.”

Helpful Report

Posted 6 years ago

Hi Elaine, thank you for your feedback. The 3 clicks should be done rapidly, within 2 seconds and this should work for you. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Having just started with Vype e-cigarettes, I feel I have been converted. A very enjoyable ‘smoking’ experience.”

Helpful Report

Posted 6 years ago

Hi Vanessa, many thanks for your 5 star review! It's great to know that you are enjoying your new Vype device and that this offers a good alternative! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I bought mine from a deppeneur, 45$ CA. And it’s awesome! Who needs cigarettes anyways?!”

Helpful Report

Posted 6 years ago

Hi Thomas, thank you for your review all the way from Canada! We're delighted you are enjoying your new Vype device! If you require any assistance please do not hesitate to contact our Customer Care Team on 1-844-746-8973 or via email at support@govype.ca

Posted 6 years ago

“Would be nice if all flavours were 0mg nicotine”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I can confirm all of our ePen 3 pods are available in 0mg strengths. At the moment we are out of stock on a lot of the flavours due to the popularity of these. They should hopefully be back in stock by the end of the week. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I've struggled for a while to give up smoking . So I gave in and decided to try the Vype Ecig 3 . Best decision I have ever made ! So far I have gone from 15-20 cigs a day to 2-3 and the last 2 days I have had 0 . I have tried the Tobacco , Dark Cherry , Strawberry and Mango flavours and they have all been stunning and all helped with my cravings ! I cannot recommend the ecig 3 enough ! In fact my best friend has given it a go and she has just ordered one herself . Thank you Vype !”

Helpful Report

Posted 6 years ago

Hi Laura, Thank you for such a great review! We're delighted to know that we can offer an alternative in the ePen 3 that is working well for you. It's also good to know that you are enjoying the flavours that we offer. We are happy we can be on this journey with you and that you are also endorsing this to friends! Be sure to take advantage of our refer a friend campaign, the link is below for you! https://www.govype.com/uk/raf-terms-and-conditions If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I like the elegance and colours of the vype e-pen, my only gripe is that it’s quite hard to see the level of liquid left. A marker or some sort of signal from the light indicator (maybe blue flashing) when liquid is low would be great.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device. The ePen 3 has a function to let you know when the cartridges have run out of eLIquid, the device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Have not had a cigarette in a week since I started my vype regime. Love that I don't have to fill liquids and that I can just replace a cartridge. Love that it's simple.to charge. Love that I can buy from petrol stations, chemists and supermarkets, oh and online. Little expensive and cartridges don't last that long. Could do with bigger cartridges. But not too much of an issue in the main. If I manage to pack up smoking then it's worth it.”

Helpful Report

Posted 6 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Great range of flavours”

Helpful Report

Posted 6 years ago

Thanks for the review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“The best ecig 3 by far and I've tried plenty of different ones”

Helpful Report

Posted 6 years ago

Thanks for the great review! It's good to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I have only been using my Vype for two weeks. It is the best E Cig that I have used so far. The cartridges are a little more expensive than vap oil but definitely worth it. I have experienced no leaking and the e pen is really durable. Would definitely recommend.”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“excellent service from the company I like the vape products not the cheapest but i find them good quality and I like knowing who i,m buying from in a relatively un regulated product”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Eliquid Review - Golden Tobacco - 12 mg/ml nicotine level, used in the Etank Pro 2 and the Innokin EZ watt (1.5 ohm coils, 14 watts). I'm a bit of a tobacco nut, but tobacco eliquid is hard to get right. The one is one of my favourite tobacco eliquids I've tried to date. It's got a pleasant flavour with a touch of sweetness. The fact it's readily available 24 hours a day is a huge bonus. I usually can't make it to the local vape shops before closing time, so the convenience of getting these at ESSO gas stations & Circkle K variety stores is a bonus :)”

Helpful Report

Posted 6 years ago

Thanks so much for the five star review! We are glad that you are enjoying the Golden Tobacco eLiquid. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Eliquid Review - Strawberry Smash (Purchased in Canada) 12 mg/ml. Used on the Endura EZ Watt with 1.5 ohm coils at 14 watts. I'm not usually one to buy fruity flavours, but since this one is sold in 10 ml increments, I wasn't too concerned about buying 30 ml of something I may not like. I have to say, this is one of the best fruit flavours I purchased. The strawberry taste isn't too sweet and has a bit of tartness. It has some other cooling flavours as well. I'm thoroughly impressed with this flavour.”

Helpful Report

Posted 6 years ago

VUSE is rated 4.6 based on 6,340 reviews