VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for Saturday delivery....received on a Monday!”

Helpful Report

Posted 6 years ago

Hello Debbie. Thank you for your feedback, and we were sorry to read of the issues you had encountered with your delivery. A member of the Customer Care Team shall contact you soon.

Posted 6 years ago

“I’ve used your ecig before, but definitely prefer the e pen, no mess, no fuss and a nice vape, would love some pudding flavours for this one as well, would recommend it for anyone, especially if you just starting, love the 2 strength settings too, a nice case to carry it about would be a good idea with compartments for your refills, but overall it’s great value for money and an excellent vape 👍🍉🍏🍓😀”

Helpful Report

Posted 6 years ago

Hello Paula. Thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“was the flavour was very fresh and mild”

Helpful Report

Posted 6 years ago

Thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“They give the taste and vapour of real cigarettes.”

Helpful Report

Posted 6 years ago

Hello Steven, and thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping. Should you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Alternatively, you can e-mail at: info@govype.com.

Posted 6 years ago

“Love Vype get it online very good service arrives quicly”

Helpful Report

Posted 6 years ago

Hello Janice, and thank you for your feedback. It is always nice to hear, that our customers enjoy using our products, and are also pleased with the service they receive. Should you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Alternatively, you can e-mail at: info@govype.com.

Posted 6 years ago

“Just what I need”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying using your Vype device. Should you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist. Delete

Posted 6 years ago

“The device works well and the e-liquid is delicious but the best thing is when I had a problem they investigated it and sorted it out straight away. Fantastic customer service.”

Helpful Report

Posted 6 years ago

Hello Jennifer, and thank you for your feedback. We are glad to hear that you enjoy using your Vype device, and with the customer service received. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Vype e- cigarettes have kept me clear of normal cigarettes for 18 months and I love the ease of use and no odour. I also like that there is not a huge cloud of vapour with my e pen”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying the transition from cigarettes to vaping. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Excellent service!”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are happy with the service you have received from Vype. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“They don't. But I enjoy vaping.”

Helpful Report

Posted 6 years ago

“I have purchased two pebble units of which both broke of their own accord within a month. The vype representative did all he could to solve the issue”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. We are very sorry to hear of your disappointment with the performance of the Pebble, I can understand this would be frustrating. One of our specialists will be in contact with you to discuss this further and aim to resolve this issue. Should you require any support or assistance with any of the devices or eLiquids we have, please do not hesitate to contact us. You can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Takes away craving”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. It is always great for us to know that we are able to offer an effective alternative that helps erase any cravings of smoking. Should you require any support or assistance with any of the devices or eLiquids we have, please do not hesitate to contact us. You can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“They would make me happier if refills were more easily available easily can't buy just refills except online.”

Helpful Report

Posted 6 years ago

Hi Virginia, Thank you for taking the time to leave your feedback. After checking your order, I can confirm that unfortunately the refill you have is not available in any retail outlets. There is a small selection available in retail, however this would be the fruit range. Should you require any support or assistance with any of the devices or eLiquids we have, please do not hesitate to contact us. You can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Having to pack in smoking I found the vype very easy to use and very clean to use and it has help me a lot to stop smoking thank you”

Helpful Report

Posted 6 years ago

Hi John, Thank you for your kind feedback. It is always great to hear that we are able to offer an alternative to smoking and that our customers enjoy using the products we have on offer. Should you require any support or assistance with any of the devices or eLiquids we have, please do not hesitate to contact us. You can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“I would highly recommend the product having used two different makes previously this product is easily the best.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your kind feedback. We are happy to know that you are enjoying using our products and that you recommend these. Should you have any questions regarding our products, please do not hesitate to contact us. You can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“By replacing the pebble that developed faults.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave your feedback. We hope that you will enjoy using our other devices that we have available. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Not happy at all one of the new atomisers didn't even work very disappointed paying good money for something that doesn't work”

Helpful Report

Posted 6 years ago

Hi Ian, Thank you for your feedback. We were very sorry to learn of the issues experienced with one of your atomisers. One of our specialists will be in contact with you to discuss this further. If you have any other queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Contact with answer were very quick and I perceived a really interest to help my incident.”

Helpful Report

Posted 6 years ago

Hello Felipe, thank you for your kind feedback. It is great to hear that you were happy with the swift service received. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“I’m a big fan of Vype. I was a smoker for twenty years up to twenty cigs a day. I switched to Vype started at 18mg nicotine and gradually reduced it to 0mg nicotine. I have now been nicotine free for two years. Vype has really helped me turn things around.”

Helpful Report

Posted 6 years ago

Hello Tom, and thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to vaping. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays. 09:00 - 17:00). Or you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“I enjoy the flavours that are on offer, i have had the e-pen which i loved easy to charge no spills from the caps and fast and easy change of the caps. Now i have the vype ebox and the best for change to the power you want easy to clean and refill the downfall it takes awhile to charge and is in the £40 mark but i would recommend this.”

Helpful Report

Posted 6 years ago

Hello Darren, and thank you for your feedback. It is nice to hear, that you enjoyed using the ePen, and have now changed to the eBox. Should you have any queries, about any of our devices, you can contact the Customer Care Team on: 0800 133 7350. Alternatively, you can e-mail at: info@govype.com.

Posted 6 years ago

VUSE is rated 4.6 based on 6,340 reviews