VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressed with my vote e cigarette. Easy to use, stylish and does the job perfectly.”

Helpful Report

Posted 5 years ago

Thanks for the five star review! We are happy that you are enjoying your ePen 3! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Vape pen did not arrive. Yodel stated it was recorded as delivered and would look into it but never got back to me. Emailed vype to explain what has happened and they never got back to me. Money wasted on a present for my father in law who is trying to giving up smoking for a heart bypass opperation”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our apologies for the issues you have experienced with your delivery and our email responses. Unfortunately, we have been experiencing technical difficulties with some of our emails. You can use UK_Vype_Customer_Services@bat.com as an alternative email address for the Vype customer care team. In regards to your issues with delivery, one of our Vype care team agents will be in contact shortly.

Posted 5 years ago

“I have used Vype ePens for nearly 4 years and in truth they helped me give up smoking BUT they seem to be winding down the version I use and it is becoming an inconvenience. Buying the caps is almost impossible as the outlets selling them have almost dried up (e.g. Sainsbury's, Tesco's etc) and I'm left only being able to but online via Vype which is not convenient. Also, they are unable (unwilling) to sell me new batteries as they say it is against the law BUT they will sell me a starter pack including the previously mentioned battery for a premium - this doesn't seem fair. I am looking for alternatives as I feel they are complacent about their existing customers.”

Helpful Report

Posted 5 years ago

Thank you for your review Peter. We are very sorry that you are struggling with the availability of your chosen cartridges. Unfortunately we no longer sell spare batteries for our devices due to regulations on the transport of lithium-ion batteries. One of our Vype Care team members will be in touch shortly to talk about the availability of your cartridges. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I have found Vype products to be really good over the last couple of years. They helped me stop smoking and I’m now nicotine free. Recently I had some issues with my order and had to contact customer service. My order was cancelled because I had used an invalid card so I placed another order which went through but for some reason was cancelled by Vype. I contacted customer support and was basically dismissed by a very abrupt employee. I then raised a further query online and received an apology saying I would receive a £5 credit in my account. I waited for about a week and there was nothing in my account? So I contacted the online support team again and there was no response? I eventually went back on the website and completed my order but I am still awaiting a response and there is still no sign of any credit which I was told I would receive?”

Helpful Report

Posted 5 years ago

“As a smoker for many many years and have tried other E Cigs I’ve never stuck to them .....this one I’ve manage for a week now cutting down to 2 normal cigarettes a day ....I found the 18mg too strong and it’s a pity shops don’t sell the lower strength ..I had to buy the 6mg from the website. All in all I found this “pipe” to be the best 👍👍”

Helpful Report

Posted 5 years ago

Hi Wendy, thank you for your 5 star feedback! We're delighted we can offer you an alternative that is working for you and that you enjoy using. We do understand that many retailers will not stock the full range, however you can always order from us directly at www.govype.com If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Great substitute, using this instead of having a cigarette more and more every day. Tastes really good, especially the peach swirl. Much cheaper also, would definitely recommend!”

Helpful Report

Posted 5 years ago

Hi George, thank you for your 5 star review! We're delighted we can offer you an alternative that you are enjoying and that you like the taste of the Peach. It's also a great bonus that we can save you money! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very satisfied with your speedy delivery when ordering online.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback! It's awesome to know how satisfied you are with your purchase and that delivery arrived promptly! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I have used Vype for a number of years and feel safe because of who the manufacturer is. I feel very strongly that I am unable to buy spare rechargeable batteries for my device.When I enquired I was given a silly excuse that you are not allowed to sell me the rechargeable battery on it's own. It's perfectly OK to buy the complete kit that includes the rechargeable battery. This makes absolutely no sense to me at all. This needs sorting out asap or you will lose my custom.”

Helpful Report

Posted 5 years ago

Hi Paul, thank you for your review. It's good to know that you feel safe purchasing from ourselves. We do understand your frustrations in regards to the batteries and wishing to but these separately. Unfortunately the batteries are only sold as part of the starter kit and this is unlikely to change in the near future. We will of course forward your feedback on to the relevant team. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very good product Also great customer service”

Helpful Report

Posted 5 years ago

Hi Maureen, thank you for your review. It's great to hear you are happy with you purchase and that you also received good customer service to match! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Fantastic deal product”

Helpful Report

Posted 5 years ago

Hi Helen, thank you for your 5 star review! We're delighted to know you're happy and that you are enjoying your purchase. It's good to know that we can meet your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Ordered some vape pods took over a week to arrive would have been easier going to a shop won't be buying online again”

Helpful Report

Posted 5 years ago

Hi Sarah, thank you for your feedback. We do apologise that delivery took longer than expected. I can confirm that your order arrived within the 2-5 working day time frame for standard delivery. We do have a next day delivery service that is available should you need your order quicker. If you require any further assistance, please do not hesitate to contact our care team on 0800 133 7350 or via email on info@govype.com. Our team are available Monday-Friday from 09:00-17:00

Posted 5 years ago

“Am very pleased with this product have been using it for almost 2 years now order on line and receive my order very guickly thank You”

Helpful Report

Posted 5 years ago

Hi Sandra, thank you for your 5 star feedback! We're delighted you are pleased with your purchase and that you have continued to use our products. It's good to know that your orders arrive promptly. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“It’s really good but expensive cartridges that don’t last long”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are glad that we can meet your vaping needs. We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. If you do require any further assistance, please feel free to contact the Vype Customer Care team on 0800 1337 350 or info@govype.com.

Posted 5 years ago

“this e cigarette is great. I bought this on a Tuesday 2/1/19 and did not smoke another cigarette again. would recommend this to anyone trying to give up smoking which I have already done so. thanks”

Helpful Report

Posted 5 years ago

Thank you for your five star review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Fantastic smoking cessation aid. My husband and I decided that we should give up cigarettes but were both daunted by the prospect. Scared of failure, we found ourselves looking at a fixture in the supermarket selling Vype products. We were novices when it came to vape products and really didn’t know much about it. So we took the plunge with the off the shelf Vype 3 e-cigarettes. We felt they were reasonably priced and easy to use and our outlay had not been too significant if we didn’t like them. No need to worry however as we both enjoyed using them. Neither of us has had a single craving for a cigarette and we are now into our 5th day without one. Our next quest will be to reduce the nicotine content which this product will allow you to do. Very positive results 👍❤️”

Helpful Report

Posted 5 years ago

Thank you for the five star review we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Ordering online is easy, the delivery service is very good and you can tract it, the flavor i use is very good. I would recommend this company.”

Helpful Report

Posted 5 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“delay on shipping and the worst e-liquid I've ever used”

Helpful Report

Posted 5 years ago

Thank you very much for taking the time to leave a review. We are very sorry to hear that there was a delay with your shipping. A member of the Vype Customer Care team will look in to this straight away for you and we will directly contact you. We’ll also be able to discuss the eLiquid you have been using and hopefully find a suitable resolution for you. In the meantime, if you do have any more concerns please feel free to contact us on 0800 1337 350.

Posted 5 years ago

“Worth the money better than other vape pens Order on line refill Came within few days Well packaged”

Helpful Report

Posted 5 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products and that your order arrived quickly. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Nice pen and convenient to use. Refills don’t last long at all and can’t see how much is in them like the old one. Spent far more money than cigarettes! Not cost effective at all maybe for a short term use. Shame the older version worked well and lasted a few days. Will be buying another vape pen. Annoyingly you only ever get the 18mg in stores so have to order online too.”

Helpful Report

Posted 5 years ago

Thank you for your review! All customer feedback is greatly appreciated. We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. Our ePen 3 has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. Our ePen3 has just won product of the year in the e-cigarette category, and the feedback from customers has been very positive since launch. We have increased the output power in comparison to the current ePen If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I can’t praise the e-vyp 3 product enough Anybody wanting to give up smoking, you definitely won’t be disappointed. I was smoking 20/25 cigarettes daily, Using the e-vype pen is enough for me, I still get the urge to smoke but I do think that is habit more than need. I use the tobacco flavoured pods, so impressed with the product & myself, give it ago you won’t be disappointed. I have also tried to give up smoking before using other products, without succcess.”

Helpful Report

Posted 5 years ago

VUSE is rated 4.6 based on 6,340 reviews