VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love it! I no longer even crave cigarettes :)”

Helpful Report

Posted 5 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Just got the vype even 3 been working really good for me only down side is that there isn’t enough flavors for the nic salts and thy are very hard to find them in gas stations and convenience stores only seem to have small selections would really like to see more flavors cone out for both Vpro and freebase that would make it great!”

Helpful Report

Posted 5 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I’ve smoked for approximately 30 years ,tried to quit on numerous occasions,but failed miserably,this time I’ve quit for only 1 week (at the minute) but with my epen 3 even at this stage 🤞 I’ve never felt this optimistic,now onwards and upwards ,thank you Vype”

Helpful Report

Posted 5 years ago

Thank you for your five star review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Received not working. Wanted a replacement but they refunded me instead. So can't review.”

Helpful Report

Posted 5 years ago

We appreciate the time taken to leave your feedback. We are sorry to hear that your device did not work. A member of our team will be in contact with you shortly. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Much better then JUUL”

Helpful Report

Posted 5 years ago

Hi, thank you for your 5 star review! We are delighted to know that you are happy with your device. We're happy we can meet your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very Easy to use pen with simple disposals cartridges, drawbacks would be the length of time cartridges and the battery last, I am a regular smoker and cartridges will last between 1 to 3 days and the battery between 1 and 2. However, a good substitute for cigarettes with nice flavours and a variety of nicotine strength cartridges. 18mg is a good hit but I've lowered to 6mg. The product is also a good small size and has a good simple and stylish look. Other substitute smoking products are more economical in the long run as you receive a higher amount of liquid to consume, but I personally am happy to regularly purchase cartridges for the simplicity and easiness of using the product for the moment.”

Helpful Report

Posted 5 years ago

Hi Samuel, thank you for your review. We are happy to know you feel the device is a good alternative and that you have now gone down to 6mg pods. It's also good to know you enjoy the aesthetics of the product. In regards to the length or time the pods and battery are lasting, this is about average. It can be less or more time, depending on use. Thank you for taking the time to leave your feedback. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“New type of e-pen is a great disappointment. You now get two cartridges for only slightly less than the three cartridges with the old type. And I had to purchase a whole starter kit since old cartridges were discontinued. I can’t see any advantage at all in the new version. Slightly less easy to use and less satisfying. If it ain’t broke don’t fix it. But effective marketing. However the upside is that I think I may now give up since I no longer enjoy vaping.”

Helpful Report

Posted 5 years ago

Hi Helen, thank you for your review. We are sorry to learn of your disappointment with the ePen 3. Whilst there are 2 pods in each pack, they do offer 2ml of liquid per pod, which is more than the ePen refill contains. I can also confirm the ePen refills have not been discontinued and are widely available on our website, https://www.govype.com/uk/e-liquids/epen-caps We appreciate the time taken to leave your feedback. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Devices leaks almost daily. So far I have returned 12 devices because of faults such as: device stops working, device overheats, leakages.”

Helpful Report

Posted 5 years ago

Hi Nadia, thank you for your review. We are sorry to learn that you are experiencing leaks on the ePen 3. As the liquid is contained within the pod, you should not experience leaking. Leaking can occur from the pods if they are not fully pushed in to the device, or, if you are drawing too hard on the device. We would recommend allowing the device to do the work as when the button is held down the liquid is vaporised, all you need to then do is draw lightly on the device. If you still require assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“The new E Tank Pro 2 is by far superior to the the E Tank pro, much much longer battery life and better vape flavour, TOP CLASS”

Helpful Report

Posted 5 years ago

Hi, thank you for your 5 star feedback! We're delighted to know you are happy with your eTank Pro 2. We're happy you are enjoying this and that you are happy with the extended battery life in comparison to the eTank Pro. It's great to know we can meet your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I very much like the Vype e-cigarettes, however sometimes I experience leaking which really concerns me.”

Helpful Report

Posted 5 years ago

Hi Luca, thank you for your review. We're happy to know you enjoy using Vype device. We are sorry that you experience leaking with the ePen 3. I would suggest that when drawing on the device, be sure you are not drawing too hard, allow the device to do the work for you as it has to vaporise the liquid before you draw. If you still require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I've tried many different types of vape's in order to quit smoking and none have been successful but I decided to give the vype e-pen3 a go and have been very impressed by it and would strongly recommend it to anyone. It very lite and fits nicely in my pocket..”

Helpful Report

Posted 5 years ago

Hi Simon, thank you for your 5 star review! It's great to know you are happy with your ePen 3 and that you enjoy the aesthetics of the product. We're delighted we can offer you an alternative that you are enjoying. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Great value for money, easy to use plus not to big just the right size. Love the Pro 2. 😊😊😊”

Helpful Report

Posted 5 years ago

Hi Mike, thank you for your 5 star feedback! We're delighted you are happy with your eTank Pro 2 device. it's good to know you feel it is good value for money and you find it easy to use. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Having smoked for 37 years and tried every product available, the Vype E3 Pen has stopped me smoking. 4 months, no smoking, not one 😁 OR the urge to have one. Fab product. Would definitely recommend.”

Helpful Report

Posted 5 years ago

Hi, thank you for your 5 star review! It's great to know that the ePen 3 offers you an alternative from smoking that you are enjoying. We are happy we can meet your vaping needs! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“not impressed by nicotine delivery and design of product”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. We are sorry to learn that you did not enjoy the delivery of nicotine or design of the iSwitch device. We can confirm we have received many great reviews of the product, however we understand it may not be suited to all customers. Thank you for taking the time to provide your feedback. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“It worked great for about a week... and now it just leaks everywhere. Waste of money.”

Helpful Report

Posted 5 years ago

Hi Anastasia, thank you for your review. I was sorry to learn of the issues with your Vype device. One of our team will be in contact with you to discuss this further and offer assistance and trouble shooting. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I use a different vape currently and was out of cartridges so I gave this one a try. It tastes absolutely terrible. It tastes exactly like the rubber/silicon that wraps around the mouth piece when it was boxed. I wish I could return it and get my money back but being tobacco product they will not take it back. The taste stuck around for the next 4 hours and just disgusted me. I would not recommend this to anyone else. I would recommend the other product I'm using (Mylé”

Helpful Report

Posted 5 years ago

Hi Chris, thank you for your review. We are very sorry to learn of your disappointment with your purchase. One of our team will be in contact with you to discuss your feedback further. In the meantime, I can confirm that we offer a satisfaction guarantee on our products, more can be found on the link below on this. https://www.govype.com/uk/satisfaction If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Yet again I have bought a pack of 3 atomisers the first only lasted a day. This is the second time this has happened and will be changing to another brand.”

Helpful Report

Posted 5 years ago

Hi John, thank you for your review. I was sorry to learn of the issues experienced with your atomisers. I can appreciate this would be frustrating. One of our team will be in contact with you shortly to discuss this further. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Handy device, easy to use, decent amount of vapour.”

Helpful Report

Posted 5 years ago

Hi, thank you for your 5 star review! It's great to know you are happy with your Vype device and that you find this easy to use. We're delighted we can offer a device that meets your needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Easy to use, texture of smoke good and wide range of flavours and strengths.”

Helpful Report

Posted 5 years ago

Hi Lewis, thank you for your feedback. We're happy to know that you find your device easy to use and that you are enjoying the flavours that we have on offer. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very happy. No liquids to fill, no mess and no cigarettes”

Helpful Report

Posted 5 years ago

Hi Gillian, thank you for your 5 star review. We're delighted to know you are a happy customer. It's great to know you enjoy the simplicity of your device and that we can offer an alternative that you enjoy. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

VUSE is rated 4.6 based on 6,340 reviews