Name: VUSE
Rating: 4.55

“Very slow delivery every time but product good once it arrives...”

Posted 5 years ago

Hi, many thanks for your review. We're sorry to hear that your delivery took longer to arrive than expected. We will provide this feedback to our courier to let them know of your experience. We are happy to know however that you enjoy the product. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I purchased a Vype e-cigarette for my husband for Xmas and he has not had a cigarette nor a roll up since. I have also persuaded friends and family to swap too.”

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Posted 5 years ago

Hi, thank you for your 5 star feedback! We're delighted to know that you're husband is enjoying the Vype device that was gifted. It's great to know we can offer an alternative that is working. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Compact easy to use design. Cartridges you can swap when you want to change flavours with ease. Good range of flavours too. Very nice to use. Good design too and the silky finish is nice.”

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Posted 5 years ago

Hi Allison, thank you for your 5 star review! We're delighted to know you're happy with your purchase and that you find it easy to use. We also enjoy the flavours so it's great to know you are enjoying these too. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Works well most of the time, but need to be careful to inhale ALL the vapour each puff or the liquid builds up in the mouthpiece and can enter the mouth, which is not very pleasant.”

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Posted 5 years ago

“Brilliant item lovely flavours fast delivery and that let you no when items are shipped and being delivered thank you”

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Posted 5 years ago

Hi Kathleen, many thanks for your 5 star review! We're happy to know you are enjoying your device and the flavours we offer. It's also very good to hear that delivery arrived promptly and you were updated throughout the process as we understand how important this is for our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Easy to use website. Quick delivery and excellent product.”

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Posted 5 years ago

Hi, thank you for your 5 star feedback. We're delighted to know you are happy with your purchase and that you found it easy to order. It's also good to know the order arrive quickly! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“The ePen 3 & iSwitch are great products. Fantastic tools for those wanting to cut back or quit smoking cigarettes. I literally quit cigarettes all together the day I started using Vype.”

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Posted 5 years ago

Hi Brett, thank you for your review! We're delighted that you are enjoying the ePen 3 and iSwitch devices. It's great that both of these are giving you an alternative that has worked. We're delighted to be on this journey with you. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I am trying to stop smoking so ordered the 0mg blended tobacco I ordered from their website which was very easy to do The order came very quickly & I was very pleased with the service. The blended tobacco is very smooth & pleasant to smoke”

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Posted 5 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products and that your order arrived quickly. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Vype epen has been fantastic for me to give up smoking i started in jan 2018 on 18mg now im on 0mg a year later and i dont use the pen as often as i used to.i find it really good”

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Posted 5 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I love my Vype pen. The pods are brilliant as it saves messing about with refilling as i just change the cartridge. Managed to give up smoking using my Vype. I'm now on 0mg blended tobacco. 👍”

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Posted 5 years ago

Thank you for your five star review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Order delivered quickly.Never had any problems .”

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Posted 5 years ago

Thanks for the five star review! It's great to hear that you are enjoying your Vype products and that your order arrived quickly. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“e-pen3 is the best yet I've used, can't fault it in anyway.”

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Posted 5 years ago

Thanks for the awesome review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I bought the vype e pen3, a week and two days ago, I am amazed at how I haven't craved for a cigarette while using it, I was a 20 a day smoker and now started my 3rd cartridge, so impressed I bought another starter kit and 4 more cartridges, from the vype company on line, ordering was so easy, and the delivery was efficient and true to their word. If two cartridges per week, well definitely cheaper than cigarettes I was buying per week. I've amazed not just myself but my friends too as they didn't think I'd stop smoking, never say never!!!! 😁 X”

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Posted 5 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Individual e-cigarettes should be available to purchase without the unnecessary charger (I now own 5 of these!!) and the extra cartridges (wrong flavour and wrong strength”

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Posted 5 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. Our ePen Starter Kits do come pre-packaged with a usb charging cable and a pack of Blended tobacco and Crisp Mint Cartridges. We do make additional Cartridges available to purchase separately. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I like it and they do taste delicious. The smoke is kind of like cigarettes and great help to cut down, just to take a few puffs of the vape instead of a cigarette, but there is however a different feel to it. I furthermore like it cause it easy to bring and use anywhere and the cartiledge is easy to pop on and of. I have however been experiencing the vape juice leeking unto my mouth lately though which I do NOT like!! Hopefully that will be fixed soon”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to learn that you are experiencing leaks on your ePen 3, the liquid is contained within the pod, you should not experience leaking. Leaking can occur from the pods if they are not fully pushed in to the device, or, if you are drawing too hard on the device. A member of our team will be in touch with you shortly to ensure your device is functioning as it should. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Love the epen but delivery on. From the website for replacement cartridges took a long time. They should also sell more flavours in the shops”

Helpful Report

Posted 5 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Brilliant idea with the coil included, I'd usually forget to purchase them and leave it in to long. Pretty sturdy device to, it hasn't leaked once which usually occurred frequently on other devices.”

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Posted 5 years ago

Thanks for the awesome review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“satisfying”

Helpful Report

Posted 5 years ago

Thank you for your review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Now have two, very good product and delivery service”

Helpful Report

Posted 5 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products and that you are pleased with the delivery. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Good vapour levels and nice pleasant taste. Needs more harsh flavours.”

Helpful Report

Posted 5 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

VUSE Reviews