VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

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“All the e liquid i was sent is out of date”

Helpful Report

Posted 6 years ago

Hello Ian, and thank you for your feedback. The date that is printed on our eLiquid bottles and cartridges, is the date of manufacturer and not an expiry date. However we do advise, that once the seal is broken we would advise that you use any Vype refills within 10 days. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com.

Posted 6 years ago

“Vype epen- press 3 times to switch off/on more like 33. Very disappointed as it worked fine for about 2 weeks.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have been having with your device. A member of the Customer Care Team shall contact you soon.

Posted 6 years ago

“I tried vaping a few times but most of them were complicated, this is so straight forward. Just take out one finished pre filled empty cartridge and slot another one in.look on this site, there are plenty to choose from and the staff are friendly and helpfull and quick. Highly reecommend”

Helpful Report

Posted 6 years ago

Hello Beverley, and thank you for your feedback. We are pleased to hear, that you are enjoying using your Vype e cigarette device. If you do have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 9am - 5pm), or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Easy to use”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is good to hear, that you are enjoying using your Vype device. If you do have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 9am - 5pm), or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“VERY GOOD VALUE FOR THE MONEY AND THE SERVICE IS VERY GOOD KEEP UP THE GOOD WORK”

Helpful Report

Posted 6 years ago

Hello Tony and thank you for your feedback. It is good to hear, that you find our devices value for money, and the customer service received very good. If you do have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 9am - 5pm), or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“I have been using the vype e pen for a few months now and have cut down on smoking cigarettes, ive tried 3 flavours so far blended tobacco, crisp mint, and dark cherry, they are all suprisingly good.”

Helpful Report

Posted 6 years ago

Hello Alastair, and thank you for your feedback. It is nice to hear that you are enjoying the transition from cigarettes, to smoking. Should you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team, who will be happy to assist on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Ive been smoking for 12 years and using my evype pen i do not feel the need for a cigarette one bit!!! The flavours are lovely and so much cheaper then cigarettes and other vapour products that are around, also the lower and higher smoke settings are great as there is no jeed for these huge clouds of smoke, delivered quickly and well packaged i cannot find a single fault! I have been using ny evype pen for over a month now i cannot ever see me going back to cigarettes! Very happy customer :)”

Helpful Report

Posted 6 years ago

Hello Elle, and thank you so much for your feedback, about your ePen. It is always nice to hear from our customers, that they enjoy using our products. If you do have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team, who will be happy to assist you on 0800 133 7350, or you can e-mail at: info@govype.com.

Posted 6 years ago

“I finally managed to give up tobacco”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping. If you have any queries about any of our products, you can always contact the Customer Care Team, who will be willing to assist. They can be contacted on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Hopefully having this will play a big part towards quitting smoking + save money too as a side benefit.. Received e vape pro on 22/3/18, good price with bundle + prompt delivery. Very easy to set up before use. Received charged, so adding liquid + waited for 5 minutes as per instructions then go. Now started to use this on it`s own and will monitor on a daily basis. Have to see how long before strength can be reduced etc + see if / what are the side effects of stopping normal cigarettes (Marlboro Red).”

Helpful Report

Posted 6 years ago

Hello Anthony, and thank you for your feedback. We are really pleased to hear that you are enjoying using your eTank Pro device. A tip for you: when filling the tank with eLiquid, always fill to the top, then leave the device to stand for around 15 minutes before use. This will give the cotton wick inside the atomiser time to absorb all of the eLiquid, and will ensure you get the best vaping experience from your device. If you have any queries at anytime, you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail them at: info@govype.com. The team are available Monday - Friday, between 9am - 5pm.

Posted 6 years ago

“Tried 3 or 4 vapes, never found a good one till now. The e tank is the only one where I feel I don't need a fag 5 minster after. I use VIP triple menthol and liquid and that gives me a good hit. I smoked 20/30 a day for 40 years, haven't even thought about smoking for 3 weeks now, honestly amazed! Thanks guys :)”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback. It is always nice to hear, that our customers enjoy using our products, and that you are also enjoying the transition from cigarettes to vaping. Should you have any further queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350. Alternatively, you can e-mail the team at: info@govype.com, and a member of the Customer Care Team will be more than happy to assist.

Posted 6 years ago

“One of my personal favorites for putting in your pocket and traveling with! The quality of vapor is just amazing and the quality of build is just as good. Again perfect for those mouth to lung inhales. Excellent quality for the price, best thing is though this vape pen should last!”

Helpful Report

Posted 6 years ago

Hello Gengiz. Thank you for your feedback. It is nice to hear that you are enjoying your Vype product. If you do have any queries about any of our devices, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or you can e-mail at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 6 years ago

“After 5 days vyping I can tell that is working very good .”

Helpful Report

Posted 6 years ago

Hello Jaroslaw, and thank you very much for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to vaping. If you have any queries, about our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 6 years ago

“Easy to order and arrived ok time. Great quality products that delivers a very satisfying vape.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We are pleased to hear, that our customers enjoy using our products and that your order arrived within a reasonable timeframe. If you have any further queries, about any of our products, you can contact the Customer Care Team on 0800 133 7350. Or you can contact the team by e-mail at: info@govype.com. and a member of the team shall be more than happy to assist.

Posted 6 years ago

“I was recently bought the pro tank and epen 3 as a treat from the wife. I have enough vape products to open my own business! I'm particularly pleased with the quality of the pro itself and the vape it produces. Shorter than what I was using it fits perfectly in my top pocket and still has enough battery to last a couple of day of steady vaping every few hours. The epen 3 is plastic and although nice to vape and very light, it is not in the same league as a pro for taste and quantity. Overall pleased with both but I prefer liquid to the cartridges. Although is Vype what to send me some of their new fruit flavours to try I'm more than happy to review them ;-)”

Helpful Report

Posted 6 years ago

Hello Kevin, and thank you for your feedback. We are pleased to hear, that you like using your eTank Pro device and the new ePen 3 device too. If you have any queries, about any of our products, you can contact the Customer Care Team, by telephone on 0800 133 7350, or by e-mail at: info@govype.com.

Posted 6 years ago

“Very happy with the customer service at vype only problem is with the courier services, had to wait in all day, a timed courier delivery would be appreciated.”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback. The Customer Care Team always strive to try and assist in resolving any issue where possible, and are always on hand to answer any questions you might have. We have also fed back your comments regarding the delivery of your items to the relevant department. If you have any further queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350. Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Stylish and satisfying. Very prompt dispatch of orders too.”

Helpful Report

Posted 6 years ago

Hello Evelyn, and thank you for your feedback. We are glad to hear, that the delivery of your items has been satisfactory. If you have any further queries, then you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail at: info@govype.com. The team are available between the hours of 09:00 - 17:00 Mondays to Fridays.

Posted 6 years ago

“I think the design of the epen is great, i can swap flavours. Customer service is excellent. The only thing I would want improved is to be anle to buy lower strength in shops (they only off 18mg).”

Helpful Report

Posted 6 years ago

Hello Catherine, and thank you for your feedback. We are pleased to hear, that you are enjoying your ePen, and the choice of flavours. Regarding retailers, it is their commercial decision, on what flavours and strengths they sell, but you can always order direct from Vype, by contacting the Customer Care Team, either by telephone on - 0800 133 7350, or by e-mail at: info@govype.com. The team are available Monday to Friday between 09:00 - 17:00.

Posted 6 years ago

“Got me off cigarettes to the point I prefer my e-cig over tobacco.”

Helpful Report

Posted 6 years ago

Hello Derek, and thank you for your feedback. It is always nice to hear, that our customer are enjoying the transition from cigarettes to vaping. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Mondays to Fridays). Or, you can e-mail the team at: info@govype.com.

Posted 6 years ago

“Great, easy to use device. Nicely shaped mouthpiece. By far the best e-cigarette/pen I've used.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We are pleased to hear, that you are enjoying your device, and if you have any queries, the Customer Care Team are more than happy to assist. Either telephone the team on - 0800 133 7350, between the hours of 09:00 - 17:00. Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Excellent quality at excellent prices and very fast delivery of orders placed.I am extremely happy with my Vype e-cig”

Helpful Report

Posted 6 years ago

Hello Sonia, and thank you for your feedback. It is nice to hear that you like our products, and the speed of your deliveries. If you have any other queries, regarding our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, between the hours of 09:00 - 17:00), or you can also e-mail the team at: info@govype.com.

Posted 6 years ago

VUSE is rated 4.6 based on 6,340 reviews