VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“improving all the time but a tad expensive”

Helpful Report

Posted 5 years ago

Hi Tony, thank you for your feedback. We are happy to know that we can meet your vaping needs. We believe we are at a competitive price point in regards to competitor brands. Our products offer a premium experience at a competitive pricing, however we appreciate your feedback on this and we will pass this on. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Finding this so easy compared with a tank to fill. Battery life is good. Still using the first flavour but would be good if there was one that tastes like a cigarette”

Helpful Report

Posted 5 years ago

Hi, thank you for your review! We are happy you enjoy the simplicity of your Vype device. We do offer a wide range of flavours to suit all customers. I would suggest trying the Golden Tobacco or Master Blend vPro refills as an alternative. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very good service staff very good”

Helpful Report

Posted 5 years ago

Hi Patricia, many thanks for your 5 star review! It's great to know our staff are providing service to match our great products! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Good product - goodbye to smelly smoke, stained fingers and walls and black lungs. Charges quickly then runs out - only issue. Wish there were Vype shops around.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback! It's great to know we can offer an alternative to smoking for you that you are enjoying. Many of our customers opt to have a couple of devices to ensure a full battery is always available while another is on charge. We do stock our products in many retailers across the UK. We are available in all major supermarkets and also other retailers such as WH Smiths and Boots. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Brilliant little vape. Had been wanting to quit smoking for a while now but didn't fancy having to keep refilling and replacing bits on normal vape etc. So I thought I would give this a go and I havn't had a cigarette for over a month now. Good choice of flavours and so easy to use, have bought another one now as backup.”

Helpful Report

Posted 5 years ago

Hi, thank you for your 5 star review! It makes us very happy to know that we can offer you an alternative that works well for you and that you enjoy the simplicity of. We're happy to know you enjoy the flavours! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Vype e-cigarettes are a great way to get off and stay off cigarettes and cigars. I like the range of flavours and nicotine strengths available”

Helpful Report

Posted 5 years ago

Hi Frederick, thank you for your 5 star feedback! We're delighted we can offer an alternative to smoking that you are enjoying. It's good to know you enjoy our flavours as much as we do! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I enjoy the tobacco flavour. However I get irritated at the seed with which the vype models I have used have been discontinued. Also it is hard to tell other than by taste when the cartridge is empty”

Helpful Report

Posted 5 years ago

Hi Dawn, thank you for your review. It's great to know you are enjoying the flavour of the pods. At times we do have to sadly discontinue products due to advancements in technology and to make way for new products that our customers will love. With the ePen 3 you will notice the light will blink a pinkisg/white colour when the pods is empty. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I haven't yet received my order....regardless of yodel saying it has been delivered .....not to my address.This isn't the first time this has happened with this courier.......so sorry no review as yet.”

Helpful Report

Posted 5 years ago

“The Vype e-pen3 is very easy to use with a very good range of flavours. It would be helpful if shops stored the lower mg cartridges but I have found buying directly from Vype easy, reliable and economical.”

Helpful Report

Posted 5 years ago

Hi, thank you for your 5 star feedback! I was happy to read you find the ePen 3 easy to use and that you are enjoying the flavour range we have for the pods. We appreciate the feedback and will keep this in mind. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I higly recomend it, especially for smokers who want to give up on classic cigarettes, and give a try to vpro liquids, i personally prefer them over the classic liquid, as your throad is not going to hurt after intens smoke.”

Helpful Report

Posted 5 years ago

Hi Ary, many thanks for your 5 star review! It's good to know you are getting on with your device and that you recommend this for others. It's also good to know you are enjoying the vPro range! If you require any further assistance, please contact our Care Team on 0800 133 7350 or via email on info@govype.com We are available Monday-Friday from 09:00-17:00

Posted 5 years ago

“The epen 3 is very good, however you need to make the pods see through so you can see how much liquid is left, also they are expensive. Myhusband used the etank pro which he gets on with but has been discontinued and can no longer get the accessories needed”

Helpful Report

Posted 5 years ago

Hi Angela, thank you for your review! We are happy to know you enjoy using your ePen 3 device. I can advise the ePen 3 will blink a pinkish/white light when the pod is empty and needs changed. The eTank Pro device is not discontinued and I can advise this is available on our website, www.govype.com If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I'm very happy with the service you get from your self's, I use the epen cartridges and don't have any complaints, So if you could stop the p+p or even bring it down a bit,I would buy more from you.”

Helpful Report

Posted 5 years ago

Hi Archie, thank you for your 5 star review! We are delighted to know you receive good service from our team. It's also good to know you enjoy using your ePen. We have noted your feedback and we appreciate the time taken to leave your review. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“warranty handled with speed very impressed”

Helpful Report

Posted 5 years ago

Hi Peter! Thank you for your 5 star feedback. It's good to know your query was handled swiftly and that this was satisfactory. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“without a doubt the best e-cig i have tried also the liquid is great”

Helpful Report

Posted 5 years ago

Hi Colin, thank you for your 5 star review! We're delighted to know you love your Vype device and also the liquids we offer. It's great to know we can make you happy! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Switching from cigarettes to vaping and chose Vype ePen3 which I have found to be excellent. So simple and easy to use. Perfect size. The new VPro cartridges give a fantastic vape and flavour. I would recommend this product to everyone who is looking to stop smoking cigarettes and wanting something which is quick, easy and very satisfying. Only thing I would want is more VPro flavours please. Thanks :)”

Helpful Report

Posted 5 years ago

Thanks for the awesome review! We are glad that you enjoy the ePen 3. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Very impressed with the new vype, smooth flavour, handy size, comfortable to use and hreat colour choice”

Helpful Report

Posted 5 years ago

Thanks for the awesome review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“My vype e pen has helped me give up smoking, I haven't smoked for over four months and having been a smoker for over forty years I am very happy with the result.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype ePen 3 to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Excellent service as always!”

Helpful Report

Posted 5 years ago

Thanks for the five star review! It's great to hear that you are pleased with the service you receive from us. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Terrible customer service. Don't even have the decency to respond to emails”

Helpful Report

Posted 5 years ago

We do apologise as we are experiencing technical difficulties with our support ticket and email systems. We have had this message on our website Contact Page to email the Vype Care team please write to UK_Vype_Customer_Services@bat.com or call our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm. A member of our team will be in touch with you shortly.

Posted 5 years ago

“Easy to use, pods are very simple to replace. Flavours are pleasant. Can’t fault it.”

Helpful Report

Posted 5 years ago

Thanks for the amazing review! We are glad that you are enjoying the ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

VUSE is rated 4.6 based on 6,340 reviews