VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.74

2.7 Rating 250 Reviews

42 %

of reviewers recommend VyStar Credit Union

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Metrics

2.7

Based on 250 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5

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VyStar Credit Union 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sarah Coston helped myself and my friend in professional and informative manner. This was at the Vystar off Normandy in Jacksonville.”

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Posted 1 day ago

“I have been a customer for over 35 year back when it was jax navy credit union my credit is good I have had loans through vystar paid them off I have less than 50% debt to credit income I went in for a loan today with my and my wife's income applied and they declined us a loan they wouldn't even give us a counter offer what is going on with vystar? I'm going to move my membership this is unbelievable. They don't have great customer service like they used to im done with them.”

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Posted 1 day ago

“Zach was a great help to my us today. We had several transactions and he handled all of them with excellent customer service.”

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Posted 6 days ago

“The representative Alaa Al Shaikhli was very courteous. She was very knowledgeable and had my best interests at heart. I would highly recommend Vystar/Winter Park branch.”

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Posted 1 week ago

“On March 21st, I visited the VyStar branch in St. Augustine (Ponce De Leon Blvd). While there, I canceled my business savings-secured credit card, applied for a new card, and opened a business checking account. I had a 750+ credit score based on a personal VyStar credit card I held for over four years. That card was canceled last year, and after doing so, my credit score dropped to zero. When I asked VyStar, they told me they don’t report a credit score once a card is inactive or canceled. However, according to every other bank and credit bureau I’ve spoken to, that’s not how credit reporting works. If I had years of credit history, that data should remain on my report for up to 10 years, even after the card is closed. A score might drop, but it shouldn’t become “unscorable” in less than a year. Because of this zero score, VyStar denied my new credit card application. They opened the checking account but did not cancel the secured credit card—which still has $5,000 tied to it. I’ve called multiple times (April 2nd, 6th, 11th, and 14th) to have the card closed and the funds returned. Each time, I was told it would be handled, but the card is still active and the money hasn't been moved. No one has followed up, and I’ve received no explanation for the delay or when it will actually be resolved. They still have my $5,000 and have yet to transfer it to my savings.”

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Posted 1 week ago

“I had the most insensitive, lack of any compassion, and morally corrupt experience with this credit union…and I have never been late on a payment! It was an insurance issue. They weren’t willing to work with us at all. They told me they don’t send out emails, only physical mail. The amount of money we have to pay to keep our RV (again, of which we’ve never been late paying on), is obscene and a reminder of the greed that permeates the air. I will never work with this bank again and will never recommend them to anyone!”

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Posted 2 weeks ago

“During my recent interaction at the bank, the teller Veronica Ebri was a very lovely lady, she was very patient with me and attentive to my needs, making the process go smoothly.”

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Posted 2 weeks ago

“Jokeia was helpful, efficient and friendly. She resolved my problem quickly. Julington Creek location is by far the best branch in my area.”

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Posted 2 weeks ago

“The teller, Heather Peak is an absolutely outstanding woman. She has helped me two times now and ultimately got me to love this bank. She is very great at her job as well as helping customers understand promotions and their money.”

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Posted 2 weeks ago

“I always visit the main branch off of Atlantic Boulevard. The relationship specialists are always super nice and helpful. The last couple times I’ve seen Kenyara and she always helps me out and is very personable. Thanks Kenyara!!”

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Posted 2 weeks ago

“After years of banking , two mortgages, and car loans, I am closing all my accounts, even my small business accounts. NO CUSTOMER service any more 30 to 40 minutes to do simple transaction. Both Normandy and chaffe rd locations.. we don't need a door greater. We need tellers and speedy knowledgeable staff”

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Posted 3 weeks ago

“Michael DaPonte at the Winter Garden Vystar was knowledgeable, helpful, and very pleasant to work with. I opened up a new account last week and the experience was pleasant, thanks to Michael. Just came through the teller today and who but Michael was at the window, he remembered us and treated us as if we were old friends. What an awesome establishment! I’m glad I chose Vystar. ‼️🙌🏾 I highly recommend them and if you visit the Winter Garden location ask for Michael. Maira Gomez”

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Posted 3 weeks ago

“I withdrew $10,000 of my own money and they marked it as fraud and locked my account out. Subsequently, two of my social security payments did not go through costing me $5,600”

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Posted 4 weeks ago

“NO CUSTOMER SERVICE. I left voicemail with no return call from VyStar although the voicemail claimed I would receive a call by end of business day. My account was locked although I submitted all requested documentation. I had to go to branch and threatened to close account if not resolved on the spot. Everyone I spoke with was very polite while NOT being helpful until the threatened to close account.”

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Posted 4 weeks ago

“I have been a member for almost two years. I was at the grocery store and went over a $1 and was charged a $29 fee. I tried calling customer service and spoke to “ Rachel “ and all she could say is that I have asked in the past 12 months for a credit. If the bank would deposit and credit in a timely manner. I would have not had to ask. But for a $1…”

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Posted 4 weeks ago

“They are always amazing and help us out”

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Posted 1 month ago

“I had a car loan from Vystar and paid it off earlier than the actual date. They gave me the payoff amount and so I gave them exactly that amount thinking my car will be paid off. After a month, I received a bill saying I need to pay my monthly payment. I called them because I know I already paid it off. I learned that they did not pay off my car but put the money in my savings account which has an initial deposit of $5. They finally paid off my car and I thought that was it. Later, I received a statement saying that I owe them $14.02. I called and asked why. It took several calls before they could figure it out. It was because I get charged a finance fee every time I have to pay. Now instead of me paying that fee once when I first called, I have to pay it for the second time when they finally paid off the car loan. I disputed that because why would I pay for someone else's mistake. Despite many calls, respectful ones, they said they cannot change it so I have to pay for it. I said okay i will pay for it because I don't want to continue with outstanding debts always receiving statements that I owe them. I will pay it off but I will have to warn people this can happen to them and that I am not happy about this.”

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Posted 1 month ago

“I walked into the branch on Mahan. Dale Barnes greeted me a warm smile and asked how she could help me. I told her what I needed and she went above and beyond assistance me. She told me how I could search on Vystar's site for more information. She also told me how to search on competitors sites for more information.”

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Posted 1 month ago

“Skylar Powell gave me a wonderful experience. She made things so easy and was quick with it while still being polite.”

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Posted 1 month ago

“Excellent atmosphere at this location. Everyone was very polite and helpful. Steve, the manager exceeded the level of expectations and was very attentive with assisting me with opening an account.”

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Posted 1 month ago

VyStar Credit Union is rated 2.7 based on 250 reviews