VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.66

2.7 Rating 193 Reviews

40 %

of reviewers recommend VyStar Credit Union

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2.7

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5

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VyStar Credit Union 5 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Go check your compass. Months of this nonsense. Recommendation "FIRE" the CEO and CIO. Can't access money without all these steps. On phone waiting 40 minutes to complain again. Moving accounts to Florida Credit Union on Roosevelt when opens. Software change continues to be a schitt show! Clear customers' money is not their concern. Horrible credit union!”

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Posted 1 month ago

“Not even a member yet—being converted from 121 FCU and I’m already unhappy. Was told my 121 credit card had to be converted and it never arrived in the mail. I called after the arrival window for the card ended to get it resolved and they said they can’t help me until next week, then it will take 7-10 days to receive it (once they finally can order a new one). If I would like, they said that they can put a rush on it, at my expense…which makes no sense to me. I didn’t ask for the credit card to be converted, I didn’t lose it, I didn’t decide the original one should be shipped with no shipping confirmation, and now I am potentially at risk for not having a card to use if anything goes wrong with the conversion of my debit card or if I have fraud on my debit card i the interim and need to shut it off. On top of all that I was disconnected three different times when calling and spent over an hour on hold with people. Just wow.”

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Posted 2 months ago

“I applied for a loan at Vystar which they denied even though I have been with them for fourty years and always paid my loans back without issue. But since I applied for a loan with them, I am inundated with calls and emails offering me loans. I feel that they sent my information forward and now I am getting annoyed daily by loan companies. This is not the bank I joined years ago. Very frustrated with them.”

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Posted 2 months ago

“Kevin P. Was beyond outstanding with me during a very difficult situation after a personal and horrible situation. I will never bank anywhere else. God Bless this Stand up Man! Thank you”

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Posted 2 months ago

“Terrible place needs to be shut down”

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Posted 2 months ago

“Crystal Davis and Tierney Austin gave me their business cards. I used those cards calling them and leaving several voicemails and emails. They never returned any of the messages. If they don't return any messages, then it was no use giving me their business cards. Those 2 women are 2 of the worst women in Vystars history. There are others but I won't name them. Crystal and Tierney made things worse deceiving me into thinking they were on my side when they really weren't. They're the phoniest reps at Vystar branch located on Crystal Springs Rd. Since they claim to be operating under my cease and desist request, then I should not be receiving emails about the payment either. Stop the emails as well.”

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Posted 2 months ago

“I am not even a Vystar member yet I am a 121 Financial member some how my information from 121 must of leaked out I m getting text galore advising me $56.99 is being drafted out of my account. Now I just received one 10-1-24 Saying a transaction for $1092.00 will be drafted out of my account. Called Vystar on hold 28 minutes to speak to service rep got no where. I just I just Hope my information wasn’t sold to somebody other than VyStar. Wonder one making the transaction to VyStar they were not too bright either. They were very poor customer service very very poor administrative very poor management running their company. That is why they’re out of business. I would take your money and Run Don’t let Vystar take over your account The manager could not even tell me what time of day to call where it is not such a long hold time. My time is important too.”

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Posted 2 months ago

“I'm sharing my experience to warn others about this scam , who promised me huge returns but ultimately disappeared with my investment. Fortunately, I was able to recover my funds with the help of COVSECLTD*COM, a reputable recovery service. I strongly advise everyone to stay away from this company and not fall for their false promises. Instead, seek help from trusted sources like COVSECLTD*COM if you've been a victim of a similar scam.”

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Posted 2 months ago

“My experience here was a very terrible one. After I had made my second deposit I was blocked out. Nothing I did worked. I was so frustrated and giving up on my money when ROSE HOOVER came to my rescue and helped me out with the issue. I would have been in a big mess if I had not met ROSE HOOVER (rose_hoover_90_AT_Gmail_._com) personally by emailing them privately. I wish to recommend ROSE to anyone in recovery of loss. She saves me and I believe She can also save others who have run into loss. WhatsApp :: +1 660_233_3165.”

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Posted 2 months ago

“In this world of automation I appreciate the friendly service provided by VyStar. Andi helped me when I opened my account. Carly offered her services as a relationship specialist as well. I would recommend VyStar on International to everyone I know”

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Posted 2 months ago

“VyStar sucks. They don’t have enough employees answering the phone their policy is terrible and the ceo only cares about himself not the customers. I’ve been a member for 25 years and I am officially leaving. Good riddance to a terrible credit union.”

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Posted 2 months ago

“Mr. Joel, Serviced me today, he did a Awesome job, professional and effecient job. Great Job Joel! Keep up the great work.”

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Posted 2 months ago

“On 09/13/2024, I had the privilege to work with Miss Kayla Sharp at VyStar Credit Union Bank located at NW 8th Avenue in Gainesville. This visit at the branch was the best banking experience I have had in the past 25 years. From the Lobby, I was greeted nicely by two employees in the teller line. One of them directed me to go see Kayla Sharp, a Relationship Specialist at this VyStar branch. I was late to the appointment and my other two colleagues started working with Kayla. Kayla greeted me very warmly when I entered the room. She was extremely polite and took her time to handle the transaction that we came for. She has great knowledge of the bank products. Her deportment, mannerism, and professionalism were exceptional. Although we had many questions, she displayed great patience and kept a beautiful smile on her face for almost one hour that we were working with her. The Manager of the branch, Mr. Emmett Griggs, also came couple times to Miss Sharp's office to ensure that we did not need anything else. He displayed great care for his employees, and we ended our meeting, extremely satisfied with Miss Kayla Sharp address to our needs. Thank you, very much, Kayla for your service, and I definitely recommend anyone who needs a great banking institution, to make a stop at VyStar Credit Union. Best regards, Yadline”

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Posted 2 months ago

“Because of Shaquille Jackson, a Relationship Specialist, at the branch on Dunn Avenue, our day ended with happy and calmed spirits and smiling faces. Earlier we were alerted by Vystar fraud of attempted hacking of our accounts; thank God no money was taken but we had to come to branch and get new accounts and cards which initially felt so very frustrating and overwhelming. Shaquille often reassured us that everything was going to be ok and he patiently went through each account, answered all questions (and we had many) and continued to reassure us as he went step by step in this lengthy, lengthy process. He was compassionate, very patient and knowledgeable. We so appreciated his kindness and professionalism. Thank you again Shaquille.”

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Posted 2 months ago

“Ormond beach vy star bank is always short of help. First in the drive through 2 cars behinds me got waited on and left. Trying to see manager nobody is coming..finally a person came here. You go inside and always have to wait. You can't go in a office to talk about your personal business or apply for a loan you do it standing by the window where everybody hears your birthday date and social security number. The manager is always busy no asset. Mamager here. AtM machines at both volusia county are always down. Ormond beach is closed on Saturday now. You have to go across town to the other bank. They used to have a ATM near our home that's why we actually open an account here after being here 6 months they shut the ATM down near our house they are closing places down and they are short of staff”

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Posted 3 months ago

“I visited VyStar Credit Union today on Chaffee Point Blvd to open a business account, and the service was exceptional from start to finish. Changtel Talton was outstanding. She was incredibly patient, explaining everything in detail without making me feel rushed or overwhelmed, which can sometimes happen in financial settings. I tend to ask a lot of questions, and she answered every one with clarity and professionalism. This is exactly the kind of customer experience you hope for when you visit a business, whether to spend your hard-earned money or to establish a new partnership.”

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Posted 3 months ago

“I go to the Philips location and try my best to get Fadi Tissawaq as the relationship specialist behind the desk. Not only is he friendly, he remembers my name! Without asking! I like that we have an on going joke that there is a charge for the cash envelopes, but that does not mean that he is not professional! Far from it! He is very careful in doing his job and keeps me updated every step of the way of what he is doing. It almost makes it worth it to make payments just to see his smiling face.”

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Posted 3 months ago

“I have had vystar for over a year know and it was great at first . The whole reason we chose them was because they were open on saturday for a few hours . Then the location we were close to decided to no longer be open with no warning . Then lately no matter how we use our debit card we keep getting fraud alert and they keep shutting our cards off . spending money with apple pay and amazon is normal . I have had my car shut down twice in three months but they don’t offer to have you print one in branch . once i can i will be closing my account .”

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Posted 3 months ago

“Very happy with vystar been with them 10 yrs never a problem great people,”

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Posted 3 months ago

“The Branch in Regency never has enough people working the teller line or the drive thru. Heaven forbid you need to have someone help you. We should charge them back for our time. The lines are long and frustrating to deal with. They need to take a play out of Chick Fli a playbook. Vystar use to be the BEST Credit Union in Town now that are the WORST. The CEO down has lost the fundamentals of what customer service is. They have a 2.8 rating. The Board needs to wake up!!!”

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Posted 3 months ago

VyStar Credit Union is rated 2.7 based on 193 reviews