VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.74

2.7 Rating 250 Reviews

42 %

of reviewers recommend VyStar Credit Union

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Metrics

2.7

Based on 250 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5

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VyStar Credit Union 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vystar banking services continue to disappoint. Once again walked in the local Ortega branch of 35 years, understaffed and only two tellers helping 20 customers. Sent multiple emails with no reply. They don't even deserve one star. What is going on? Where is their leadership? They don't care about their customers. Time to find a new bank.”

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Posted 1 month ago

“Shelley, one of the employees from the downtown Sanford location, was wonderful, she went over and beyond to help me and I really appreciate her.”

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Posted 1 month ago

“Savannah is always awesome”

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Posted 1 month ago

“Mercia is the best excellent service”

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Posted 1 month ago

“The web functionality is the worst of any credit union I've been a member of. I used to be able to transfer money to my HSA with no problem. That's gone now. Also, I was able to transfer money from my HELOC with no problem. That functionality is gone as well. Looking for a better CU at this point. Plus it is impossible to leave a message. Their chat feature has a long wait period. Dumb.”

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Posted 2 months ago

“Destiny is extremely rude and unprofessional!”

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Posted 2 months ago

“Tiffany performed excellent customer service. She was able to answered my questions regarding how overdrafts protection works.”

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Posted 2 months ago

“Maria helped today, friendly and patient”

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Posted 2 months ago

“Was at the Lake Mary branch this afternoon and spoke to Obed Ortiz. He was very personable and helpful, and took the time to answer all my questions thoroughly. Overall it was a good experience.”

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Posted 2 months ago

“Fantastic Employee Melissa Meeks (Middleburg branch) Outstanding personality and such a willingness to help. Don't Lose this one. She did all of this just over the phone. Wow!”

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Posted 2 months ago

“They outsourced their loan department. I made several large principal payments in December. One day they all showed up as misapplied payment. The funds were never returned to me or applied to my loan. I called once last week and they said they would get back to me. It has been 5 business days. Their mortgage department is too busy to accept phone calls.”

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Posted 2 months ago

“As a long-standing member of VyStar Credit Union, having been a part of their organization for nearly five years, I can confidently assert that I have consistently received exceptional service and support. From the moment I step into their branch, I am greeted with a warm welcome, even when the staff is busy. I have always been able to schedule a meeting with a banker to discuss my financial matters, and they have consistently demonstrated a willingness to find solutions that meet my specific needs. Their customer service has been outstanding. I cannot recall a single instance when I have been dissatisfied with their services.”

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Posted 2 months ago

“Been with vystar 20 years dont fall for the hype.They are the worst financial instruction in america poor customer service sorry worthless atmosphere have high credit rating but turned down for $1,000. Loan I'm kicking the sorry vystar to the curb”

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Posted 3 months ago

“I am former 121 customer, longest lines i have ever experienced can't wait to change banks Kevin Mccave.”

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Posted 3 months ago

“It is easier to access and phone President Trump than it is to talk to your mortgage department :( average hold time is greater than 1 hr”

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Posted 3 months ago

“Because the relationship specialist, Andrea Carrasco was very kind nice patient and very helpful. Thank you so much. At 605 N. Orlando avenue winter park fl, 32789”

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Posted 3 months ago

“This establishment is built off of fraud and scamming innocent people who are naive and innocent to invest in the crypto world, it’s a shame that this company couldn’t return my investments even after waiting for a long time, but a colleague of mine introduced me to COVSECLTD*COM and I was surprised at how they were able to recover all of my investments from this scammers”

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Posted 3 months ago

“Katrina in Ocean Way is phenomenal she takes customer service to the next level and is extremely knowledgeable. To me Katrina is the face of VyStar. I am sure her future with the company is very bright, again thank you for helping me........P.B.”

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Posted 3 months ago

“Iam so thankful for workers like Tony Lord beautiful personality. Great employee always helpful. Thanks Tony”

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Posted 3 months ago

“Vystar is now charging a $5 fee for making loan payments from outside institutions.”

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Posted 3 months ago

VyStar Credit Union is rated 2.7 based on 250 reviews