VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.66

2.7 Rating 193 Reviews

40 %

of reviewers recommend VyStar Credit Union

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Metrics

2.7

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5

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VyStar Credit Union 5 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

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“I would choose a zero rating if I could. VyStar is the absolute worst! I've banked with them for over 20 years. I have six accounts with them, including a business account. This past year has been the worst experience you could have at a credit union. I use bill payers. Well, they send my bills late. As of lately, I've received a late fee on my credit card bills because of the late send-off. When I called to ask what the problem could be, it turns out if the bill payment date falls on a weekend, then VyStar sends it late. The rule is if the due date falls on a weekend, then it's sent early. When I contacted them, they suggested that I send it early. Wow! I couldn't believe it. I have 15 recurring payments and they suggest that. That completely defeats the purpose of online recurring payments (bill payers). Honestly, this is just one problem I've had with them. I can go on and on. I absolutely hate this credit union! They've gone down in quality. Horrible.”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“Vystar charges there customer $29 courtesy fee. They double dip. I can see if the customer doesn't have the money any the account but the bank takes whatever money you have and then turn around and charge you on top of that. A $1.47 short in the account they charged me $29 bucks and I put the money in when I noticed it wasn't enough before a NSF fee.”

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Posted 4 months ago

“Carly, give you her attention to help with your accounts, she is so patient in helping u with your account problems figuring them out. Carly is so awesome!”

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Posted 4 months ago

“So I signed up for a 3 month deferred truck payment in early may 2024, I paid the process fee and told it would start in June for 3 months, payment came out in June, so I go to the credit union and they informed me it processed late so it would start in July, guess what it came out again, wonder what the excuse is now. Bad business practice when you pay a fee and still get screwed iver”

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Posted 5 months ago

“The Fraud Dept is straight garbage all they want to do is cut your card off 7 to 10 business days and give you the company talk. Lyn hung up on me. Chinique Refused to transfer me to a manager or give me the managers name or number. I finally told Chinique that she was ineffective in her job and to be effective as a supervisor,she should call members.service's, explain the situation then transfer me to members service's. I guess the wait was to long because she transferred me to wait on hold. So I feel like I'm not important enough to be a member of Vystar. Lyn and Chinique are both supervisors in the fraud dept. I have never been treated like this.”

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Posted 5 months ago

“First, I had to go in to the branch to set up autopay for my car loan. While there, the associate asked if I want to get a secured credit card. Ninety days later, they repossessed my car! Incompetant associate never turned in my paperwork! $1000 impound fee for THEIR incompetence! Since they DESTROYED my credit rating I asked to close my secured credit card. “Will take 4-6 weeks to process.” TWO MONTHS later, no check. Called. “Five to ten business days.” Two weeks later no check. Called. “It has been processed. I don’t know why you haven’t received your check. Three to five business days.” Three weeks later, NO CHECK! Called. “It was put in your savings account.” Tried to get them to wire to my bank. REFUSED! “You have to come in to the branch.” I specifically asked for a check because their closest branch is over 10 miles away through NIGHTMARE traffic. Never in my life have I seen such an incompetent group of people. Stay away from Vystar whatever you do. They will DESTROY your finances!”

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Posted 5 months ago

“MRS Jarrell was very helpful in getting me help with personal loans Unfortunately need more proof of income from account but thx n great job”

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Posted 5 months ago

“This is the worst financial institution I have ever done business with!!!! Look out for forced insurance fees (even when you have an active insurance in place). It can cost you $1,655.62 free to the institution for something you are not at fault!!!!! These people are the worse! And even got my car impounded for that!!! Even after doing all monthly payment! These people are a scam!!!!!”

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Posted 5 months ago

“I have been a member of VyStar for many years. I need to give a shout out to two people at the Lake City location. Melissa is extremely collegial, pleasant and greets many members by name. She always has a smile on her face. Kayla makes you feel special. She has a way of making your day brighter. Highest praise to these unique ladies.”

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Posted 5 months ago

“This is the most evil company on earth. I developed a health issue in 2020. I attempted to negotiate a solution with them, and they refused. I kept trying to work something out with them, and now they are suing me. I've been in constant contact the whole time. I answer every time they call, and I have given them over $5000 since I've been sick. I wish I had never met them.”

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Posted 5 months ago

“Had yet another fraudulent charge on my debit card and of course was told I had to wait 7 to 10 business days for it to be mailed I immediately got forwarded to a different part of Customer Service to ask if there was anyway to speed up this process or to get one printed in a branch and I was told it was not possible I would have to wait 7 to 10 business days. I already anticipate this being a ridiculous process as the last time that I got a fraud charge on my debit card I waited 11 business days and they still could not explain why it hadn't arrived in the mail yet so after waiting Nearly 3 weeks with a ton of back-and-forth I went into the 103rd St branch where I had originally spoken with a teller about the card being mailed out and upon looking at my account and seeing that I had in fact been waiting over three weeks she told me to hold on and that she would print one out . So I am confused can they really print them out right there at the location (obviously) but apparently you have to have waited some ridiculous amount of time or received horrible customer service/experience with them in order to get it printed in the location. Just ridiculous, obviously they can print them out at the locations they are just being cheap and/or lazy and it is causing the valuable customers (that are the reason that their company is up and running) inconvenience and hardships. VyStar obviously does not care at all about their customers and I cannot wait to take my business elsewhere.”

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Posted 5 months ago

“I am very satisfied with the attention received today by Miss Kieanna at 11674 beach Blvd and I hope that her manager takes her work into account, thank you very much”

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Posted 5 months ago

“We have been members of VyStar for over 20 years personally and have our business account with them for 2 years. Ever since they upgraded (bought their own software), it has been nothing but issues and their customer service is ridiculous! WOULD NOT RECOMMEND THEM TO ANYONE!”

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Posted 5 months ago

“This bank is a joke! I was scammed on my account, which sent it negative. The fraud dept has taken almost 60 days at this point, and not done anything about it. And now, they are threatening to close my account and report me for the negative balance! ARE YOU F*CKING KIDDING ME??? HIGHLY suggest going elsewhere, to the FULLEST F*CKING DEGREE! I called and asked about this, and they told me that I had to cover the negative FRAUD balance to save me from going into collections! I have NEVER had a bank do anything as shady as this! WOW! And, I am very good with my money! I am not a low hack scammer!”

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Posted 5 months ago

“Walked into VyStar based on other positive reviews, and found it true - Vystar is welcoming and hospitable, and helped me on my banking-knowledge level to go through all of my needs. Everton and Jared at the Ormond Branch made me feel at home! Thanks!”

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Posted 5 months ago

“Emoni were very helpful in assisting me to filing my claim against a fraudulent company in which they void a contract and still insisted that I should pay. Thank you Emoni for your excellent customer service.”

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Posted 5 months ago

“Kelly from Vystar did an awesome job cleaning up the mess others made in servicing. She was patient, professional, apologetic, and helpful!!”

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Posted 6 months ago

“SOMETHING IS WRONG WITH THEIR WEBSITE. IT'S NOT SHOWING MY ACCOUNTS AFTER LOGGING IN. I CALL TO REPORT THE ISSUE. THE 1ST REP SAID DIGITAL DEPT FIXES THAT. SHE HUNG UP ON ME. I CALL BACK AND WAIT ANOTHER 30 MINUTES AND EXPLAIN IT TO LEE. SHE XFR ME TO DIGITAL AND HUNG UP ON ME AFTER WAITING 30 MINUTES! I CALL A 3RD TIME AND GET LEFT WAITING A LONG TIME AGAIN!!!!!!!!!!!!!!! THEIR TECHNOLOGY SUCK. THEIR PHONE SERVICE SUCK!! SO MANY PPL NEED TO BE FIRED FROM THERE IT AIN'T FUNNY!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 months ago

“I need to transfer money so I can pay at the register. I log in and I get a message saying I'm not allowed to perform this action. WTH? This keeps happening. So tired of all the issues. Youve Cost me so much!! SO TIRED OF ALL YOUR ISSUES. BYE! I👋”

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Posted 6 months ago

VyStar Credit Union is rated 2.7 based on 193 reviews