VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.68

2.7 Rating 210 Reviews

41 %

of reviewers recommend VyStar Credit Union

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2.7

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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VyStar Credit Union 2 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

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“Fabian Bennett, was so helpful. I love the service that was provided. Highly recommend”

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Posted 5 months ago

“Does not have your back when it comes to fraud situations. They side with the con artists and scammers.”

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Posted 5 months ago

“I've had my credit card for 3 years, a $27,000 credit limit, have no balance because I pay in full several times a month. I have several auto pays to my card. In June 2024 , I requested to add my wife as an authorized user. Called their 800 number. The person assisting me took my wife's information and said I would get her card on 7-10 business days. By the 24th of July, I hadn't received the card yet , so I called again only to be told that no card was ever ordered. So, went through the process again. Now, August 13, no card. Went to the branch in Flagler Beach and spoke to Charles, manager. He assured me that the card was ordered. Not trusting, I called the 800 number again. No card was ever ordered again. So, went through the process for the third time. Specifically told the person I was talking with that I simply want to add my wife as an authorized user, same card number because of my auto pays to the card. He assured me no problem. Today I find out that he's issuing me a new card, new card number! Now I have to change all my auto pays when I get the card in 7-10 business days! Hopefully I will get the card this time. Such a simple request and they were so unsatisfactory in taking care of it. I have a lot of money in my accounts and a mortgage. It is simply disgraceful how they just pass the buck and blame someone else for not handling this correctly. The reps on their call center are either totally not trained or just don't care. I am appalled with the inconvenience they've caused me. Go to a branch if you need help. Most of the branches are very helpful and considerate.”

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Posted 5 months ago

“VyStar is the absolute worse bank I have ever financed through. I have a car loan through them and they tacked on CPI (an extra 180$ on top of my monthly bill) due to my insurance policy not reflecting that coverage. Long story short I signed up for that through progressive and VyStar was supposed to issue a credit back to me and instead they said they just “took that off my monthly payment moving forward” no how about you STOLE from me because those credits were never owed on my following payments. It was DUE back to ME.”

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Posted 5 months ago

“This credit union is absolutely sickening... I will say the general customer is polite but misleading. Someone hacked into my card and I had to order a new card... I waited 11 days only to call VyStar for them to tell me my card must have been lost in the mail. They said they refuse to expedite the card and go into a local branch and pay for one. There's no virtual card to use on the app and they didn't fully reimburse the money taken from my account. The app glitches and whoever engineered it is pathetic.”

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Posted 5 months ago

“I went into the 312 branch a week ago on Saturday to get a replacement debit card and Joy assisted me. She normally works at the north branch but was helping out this branch for the day. She was amazing!!! Besides being very knowledgeable and quick, she was truly a pleasure to talk to. It felt like I had known her for years. This is why I switched to Vystar. The employees always make me feel welcome and valued. Thank you Joy and Vystar!”

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Posted 5 months ago

“I wish I could give them a 0. I am a retired banker (PNC Bank) so I am probably a bit more understamding...but...I have had problem after problem...even stuck with them during olb fiasco (which was ridiculous and caused many bill payment Issues for MONTHS) 4 days ago I was charged 6 overdraft fees BECAUSE the associate did NOT set up Overdraft protection as we discussed and I requested ...I called for reimbursement as it was their error (customer service confirmed they did not set up the Overdraft protection as requested) and I was told "it's my responsibility to check my accounts" (my mom has been very ill and I'm having to travel to SC alot, hence the reason for Overdraft protection because I can't monitor daily and I don't have to continually monitor it! I will add I have a significant daily balance in the account it was supposed to be linked to/transfered from. I cant stress enough they do not do their jobs and will mot take responsibility for errors on their side. We pay for their lost revenue.....”

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Posted 5 months ago

“Destiny Stallworth was very helpful today...my wife and I were not able to get anywhere at the villages branch and a simple call to Destiny resolved our issue right away...She is terrific and I will always reach out to her in the future...give this young lady a raise!!!”

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Posted 5 months ago

“You always say at vystar. ; We always remember that it's your money,* Well you never do! You rarely if ever answer the phone and when you do you can never ever help me! And to top that off it's always my fault not yours! I deposit money on your online money deposit. Then you tell me it didn't work! So I do it again and you take the same amount of money out of. The payee's account twice. I call up and ask if there's anything you can do about it a sorry no we can't do anything about it and even if you go into the bank they can't do anything about it so they took the money out of my roommates account twice to pay me and I had to give him back a check for $1,000 to cover the expenses of them taking too much money out of his account he had to get on his bike and go over there and give them more money because they made a mistake taking too much money out of his account. And it's always my fault during my roommates world it is never ever VyStar swap you are perfect haha. I would take my money out of the bank but my social security goes into her and I don't want to screw that up but you have a lot to learn when it comes to banking and pleasing your customers. I am one dissatisfied customer”

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Posted 5 months ago

“VyStar has been the BEST bank for me over all these years. Recently working with Chelsea and Ryan here in Gainesville, super stressful situation and they both working to get to fix my problem and my everything feel seamless. I am beyond thankful and appreciate all of their hard work.”

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Posted 5 months ago

“Extremely poor management. Unable to make good decisions on customer issues. Very sad to see such poor leadership”

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Posted 5 months ago

“It is super frustrating that have to call or drop by a branch to transfer money to my mom's account and she banks at the same branch. I am looking around for another bank that will accommodate this. I have also called twice for customer service and gotten no response.”

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Posted 5 months ago

“Never had a bank change the rules as they see fit and then hide behind a policy that’s always been in place. It they choose to ignore it. I’ve never had a bank work so hard to make business so hard to do. This is by far the worst credit union to deal with and they choose to be this way.”

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Posted 5 months ago

“Went to local branch to cash check written to me, because the check was over 500 dollars it was required to be confirmed with check author, who was unavailable. They wrote all over the check front and back, know my financial institution would no longer honor it. Had to jump through hoops to get a hold of check author, to call and confirm check forcing me to make a second trip to vystar. With check previously documented they asked me to go through all the same stuff again, when the assistant branch manager Colton Baby , who was there for the first time and received all pertenant info , was made me go through all the same steps again just 20 mins later. Vystar is a complete shitshow. After last year's online fiasco and my current experiences I would never bank with Vystar.”

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Posted 5 months ago

“This is to be the worst and I mean the worst! Credit union I’ve ever had when it came to financing a vehicle. Long story short they keep giving me the run around for a principal payment that should’ve been taken off due to a cancellation of a warranty package more than 90 days ago. Every time I call they either tell me it’s a different department or that they don’t handle that type of issue. I don’t see myself staying with them much longer. Flat out ridiculous!”

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Posted 5 months ago

“So I visited the VyStar Credit Union in Ormond Beach Florida, best experience ever as a customer. Was greeted with friendly smiles and was offered assistance immediately upon entering the facility. Met Relationship Specialist Sheryl Melendez and was talked into opening account and even assisted with me applying for a credit card. Amazing customer service and I will be bringing more customers to her location. Top tier customer service!”

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Posted 5 months ago

“I have been banking with VyStar for several years now and I recently visited your Bartram park branch And dealt with Marie Almonte. She was very thorough and answering my questions regarding transferring money into a CD, advised of the different rates for different time periods. She was extremely pleasant and answered all my questions and needs I never felt that I was rushed Or unimportant. Great five star service.”

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Posted 6 months ago

“The customer service was wondering Malachi and James at the daytona beach branch on international speedway was wondering on the Customer service.”

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Posted 6 months ago

“On July 3, I applied for a new car loan with Ryan at the VyStar branch on 43rd St. in Gainesville, Florida. I have to say that it was a fantastic experience. From start to finish he did such a great job. I walked in and told him what I wanted to do and he took care of everything! I had my loan in a matter of hours and drove my new car home that evening! I’m proud to be a member of a credit union that has such excellent customer service! Thank you VyStar and a special thanks to Ryan Forgas!”

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Posted 6 months ago

“Horrible. I had someone today whose accent is so heavy,( no. Il not xenophobic) most of what he said was indiscernible. Can’t get through to a branch, ever and no my issue could not be resolved online. Closing out after current payroll is deposited.”

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Posted 6 months ago

VyStar Credit Union is rated 2.7 based on 210 reviews