Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a whole salmon. When i asked for itr to be cut into steaks the assistant assumed i wanted one.And said she couldnt, when said no ineed a whole salmon she said .it will take at least 20mins. but she failed to weigh it and tell me how much it would be.. I was so upset because i was dressed in muddy clothes (dog Handling) and Her first response was uncomfortable for me. so i left her to prepare the salmon. When i bought the salmon I was shocked at the price, it was 3 times the price of Sainsburys last 4 salmons i have bought. I took it to the cashout and paid for it . But will not buy salmon from Waitrose again.”

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Posted 4 years ago

“I bought a turkey breast for Christmas which had absolutely no taste to it. It was a small one suitable for 4 people, costing £25. I realise that smaller ones have less taste, but didn’t expect it to be totally tasteless. Why sell this size if you can’t do better than this. It ruined our Christmas meal.”

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Posted 4 years ago

“We have been shopping with Waitrose for a while & all through lock down with family member being extremely vulnerable . Everything had been of excellent quality and delivery exceptional big thank you to Waitrose and all staff ,delivery persons . Christmas shop was a pleasure , lovely food as always . Keep up the good work Waitrose ,”

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Posted 4 years ago

“bruv they deserve 0 stars this is the definition of a rubbish store ;too overpriced and their things are never the ones you actually want”

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Posted 4 years ago

“I love the Waitrose partners model, the products in store, but their delivery (from Finchley) is really lacking. This Christmas, ordered their Christmas products, on their special slot with 1+ month in advance, just to find them missing upon delivery (how is this possible?). Even with other orders done, there would always be products missing (so different than ocado), not to mention their replacements (eg. type of rice by another type of rice completely different -- yes, not all rices are the same). Shame, really good supermarket otherwise.”

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Posted 4 years ago

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Posted 4 years ago

“it is dreadfully horrible their customer service is disgraceful i am never going to go to that horrid store ever again”

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Posted 4 years ago

“IT IS WAY TOO EXPENSIVE AND THEIR THINGS ARE BAD QUALITY I AM NEVER EVER SHOPPING THERE AGAIN!!!”

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Posted 4 years ago

“WAY TOO OVERPRICED SHOULD BE MUCH CHEAPER”

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Posted 4 years ago

“Stratford upon Avon Branch Dec 14, when I. Complained about broccoli being yellow I was given a lecture on Oxidation and told I was rude and should shop elsewhere and should apologise. It’s not my fault The Partners aren’t getting a bonus . We Have 2 M & S stores nearby so Who needs nasty service at Waitrose”

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Posted 4 years ago

“I would have put no stars. My mums beautiful bouquet looked like the photo. I buy better flowers for £5 from Aldi. Disappointed isn’t the word. Disgusting.”

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Posted 4 years ago

“I have tried many times to get an online delivery to no avail even though I am elderly and part disabled. I can only get rapid Waitrose which is limited or go to the store for home delivery. Also I like duchy non homogenised milk but can only get it in litres which is heavy and some goes off before I can use it. Several other items have been discontinued ie Twinings loose Assam tea which I bought for years. Unhappy customer”

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Posted 4 years ago

“COVID secure... I think NOT! Waitrose & Partners Hove: The worst shopping experience at Waitrose this week. We normally shop at Waitrose Brighton with pleasure and feeling safe. This week we decided to go to Waitrose Hove well never again! 9.45am NO security controlling the entrance, a mass of people at the vegetable counter, we counted 6 members on the aisles WITHOUT any PPE at all (they can't all be exempted!), 2 members of staff on the food counter wearing masks on their chins! Then the management has put a pile of newspaper at the checkout counters , given their clients NO space to pack, we had to pack on the floor. We mentioned it to the cashier who replied with a nasty attitude that it was for her protection and the other cashiers which make NO sense what so ever when the other Waitrose do not. Waitrose & Partners Hove you have a LOT of catching to do with making your shop covid secure and drop the attitude and be professional! You are a real shame to the Waitrose chain.”

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Posted 4 years ago

“Hello.. Just like to say, a Big thank you, to three of your employees. Vincent, Joela, and Sandra. At your Belgravia store. They have been most helpful. Vincent with the order of the wines, and the girls, with the shopping. Thank you. XXX”

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Posted 4 years ago

“I know that we're in the middle of a pandemic but why waste customers' time telling them to press 1 for this reason and 2 for that, only to tell them to do "whatever" online at the end of every option?!!! If you're not taking any calls please say so at the outset!!!!”

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Posted 4 years ago

“Bully by 3 managers At the nailsea Store After a Member of Staff Complain. They behaved like School bullies. That said I would be bann From the store. So I said ban me. And swore. I felt Intimidated. And shaken By the whole experience I will never shop there again Bullying customers What next”

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Posted 4 years ago

“Bully by management At nailsea Store By 3 managers After a Member of Staff complain about me They don't about Care about customers All they managers Care about is themselves And bully anyone who Upset the staff I was bully and intimidated It worse than been bully In the playground. Just for shopping. What next Avoid this store Go to Tesco instead”

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Posted 4 years ago

“The new chicken Kiev is very unpleasant. The coating separates from the meat and is far too thick and whereas before you could tell it was a chicken breast it’s now a little unidentifiable. No depth of flavour. I consider this kind of product a treat for me as I can produce it myself.”

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Posted 4 years ago

“Something is not right here...”

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Posted 4 years ago

“We had a delivery ordered between 12.00 and 1.00. The driver called our flat but did not wait for us to open the door. The receptionist on duty, who was assisting an ambulance at the time, saw the driver and confirmed that he did not wait any time. Dreadful”

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Posted 4 years ago

Waitrose is rated 2.6 based on 650 reviews