Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 642 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IT IS WAY TOO EXPENSIVE AND THEIR THINGS ARE BAD QUALITY I AM NEVER EVER SHOPPING THERE AGAIN!!!”

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Posted 4 years ago

“WAY TOO OVERPRICED SHOULD BE MUCH CHEAPER”

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Posted 4 years ago

“Stratford upon Avon Branch Dec 14, when I. Complained about broccoli being yellow I was given a lecture on Oxidation and told I was rude and should shop elsewhere and should apologise. It’s not my fault The Partners aren’t getting a bonus . We Have 2 M & S stores nearby so Who needs nasty service at Waitrose”

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Posted 4 years ago

“I would have put no stars. My mums beautiful bouquet looked like the photo. I buy better flowers for £5 from Aldi. Disappointed isn’t the word. Disgusting.”

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Posted 4 years ago

“I have tried many times to get an online delivery to no avail even though I am elderly and part disabled. I can only get rapid Waitrose which is limited or go to the store for home delivery. Also I like duchy non homogenised milk but can only get it in litres which is heavy and some goes off before I can use it. Several other items have been discontinued ie Twinings loose Assam tea which I bought for years. Unhappy customer”

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Posted 4 years ago

“COVID secure... I think NOT! Waitrose & Partners Hove: The worst shopping experience at Waitrose this week. We normally shop at Waitrose Brighton with pleasure and feeling safe. This week we decided to go to Waitrose Hove well never again! 9.45am NO security controlling the entrance, a mass of people at the vegetable counter, we counted 6 members on the aisles WITHOUT any PPE at all (they can't all be exempted!), 2 members of staff on the food counter wearing masks on their chins! Then the management has put a pile of newspaper at the checkout counters , given their clients NO space to pack, we had to pack on the floor. We mentioned it to the cashier who replied with a nasty attitude that it was for her protection and the other cashiers which make NO sense what so ever when the other Waitrose do not. Waitrose & Partners Hove you have a LOT of catching to do with making your shop covid secure and drop the attitude and be professional! You are a real shame to the Waitrose chain.”

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Posted 4 years ago

“Hello.. Just like to say, a Big thank you, to three of your employees. Vincent, Joela, and Sandra. At your Belgravia store. They have been most helpful. Vincent with the order of the wines, and the girls, with the shopping. Thank you. XXX”

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Posted 4 years ago

“I know that we're in the middle of a pandemic but why waste customers' time telling them to press 1 for this reason and 2 for that, only to tell them to do "whatever" online at the end of every option?!!! If you're not taking any calls please say so at the outset!!!!”

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Posted 4 years ago

“Bully by 3 managers At the nailsea Store After a Member of Staff Complain. They behaved like School bullies. That said I would be bann From the store. So I said ban me. And swore. I felt Intimidated. And shaken By the whole experience I will never shop there again Bullying customers What next”

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Posted 4 years ago

“Bully by management At nailsea Store By 3 managers After a Member of Staff complain about me They don't about Care about customers All they managers Care about is themselves And bully anyone who Upset the staff I was bully and intimidated It worse than been bully In the playground. Just for shopping. What next Avoid this store Go to Tesco instead”

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Posted 4 years ago

“The new chicken Kiev is very unpleasant. The coating separates from the meat and is far too thick and whereas before you could tell it was a chicken breast it’s now a little unidentifiable. No depth of flavour. I consider this kind of product a treat for me as I can produce it myself.”

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Posted 4 years ago

“Something is not right here...”

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Posted 4 years ago

“We had a delivery ordered between 12.00 and 1.00. The driver called our flat but did not wait for us to open the door. The receptionist on duty, who was assisting an ambulance at the time, saw the driver and confirmed that he did not wait any time. Dreadful”

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Posted 4 years ago

“I'm over 70 with heart problems i have been isolating for over 6 months and have tried get a xmas booking slot for the last few weeks and they come up full or unavailable why unavailable it seems strange.”

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Posted 4 years ago

“Has anyone else experienced sexual harrassment by a Waitrose employee at the Banbury branch?”

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Posted 4 years ago

“Fruit and veg are never up to any good standard, often old, dry, or tasteless. The worst shop in London for fresh food. Meat, and fish usually very good, why on Earth can’t they improve the fresh food. Very expensive fir what they offer. My Waitrose local Belgravia London has been turned into an off Licence, more alcohol, then fresh food, they got rid of the wonderful cheese counter, to replace it with sushi bar, that hardly anybody needs.”

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Posted 4 years ago

“We have just cooked the chicken thighs with pork and apple stuffing. The sell by date was 5th October and we opened them in 4th October. The smell when we opened them was a bit suspect but we thought this may disappear when cooked. How wrong were we!! They smelled equally as bad after 35 minutes cooking and we ended up chucking them. Sunday dinner consisted of roast veg and broccoli, how disappointing. Will never buy them again.”

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Posted 4 years ago

“I would like to comment to "Aware observer's" review of Witney Waitrose. I empathise entirely with what you have to say. This is an attitude I have observed in some other Waitrose stores in Oxfordshire. I was told by a Waitrose employee how they discriminate and here's what he said: Customer service depends on what the customer is wearing, for example, a woman wearing a transparent blouse wanted a refund, so he looked at the manager from the Customer Service desk, and the manager (who was "gay" but this employee ' didn't mind'!) shook his head, and the woman did not get a refund. My question to him was, 'so you just made something up as to why she couldn't get a refund?' his answer was a flippant 'yes'. In my opinion the majority of the staff at Waitrose need to be brought down a peg or two. Another way in which they discriminate is by checking the Waitrose card and the service delivered depends on how much money they spend in store. In other words someone who spends a lot gets better customer service. The example given was one of a customer who received £150 of groceries 'free' as an apology for not being delivered on time, based on her waitrose card records of shopping. In short the customer service is biased and prejudiced, in other words Waitrose DISCRIMINATE openly.”

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Posted 4 years ago

“My first order with Waitrose since before lockdown as they were so useless during this time. Order due day after tomorrow but unable to access website. Conclusion - still useless!”

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Posted 4 years ago

“Click & Collect.... I’m so happy with this service. So easy to order online, The most pleasant staff who are waiting for you in the car park and bring the food to your car & I got a little Complementary hamper of treats as a total surprise.”

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Posted 4 years ago

Waitrose is rated 2.7 based on 642 reviews