Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Christmas vegetables from the Christmas goods at waitrose cost over £30 on 22nd dec. Not a problem until I went to cook them on 25th (Christmas day) only to find they went out of date on 23rd. Not good enough. Inflated prices for unsuitable goods. Even Lidl and Aldi are better these days. I will avoid Waitrose at all costs from now on. Thanks for spoiling Christmas Dinner, you robbing morons.”

Helpful Report

Posted 2 years ago

“Usually excellent but I don’t understand how entertaining items ordered 2 months ago are unavailable. A substitution offered but it’s not what was ordered.”

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Posted 2 years ago

“Good luck with your christmas order that they have known about since November, half the order had poor substitutions”

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Posted 2 years ago

“Non-delivery of groceries two times in a row. The first time they just cancelled which was understandable because of the weather, but they didn't even bother to leave a message. This time it's my Christmas order, due to arrive this morning. I was waiting for it, I stayed in the kitchen, kept looking out the window, no van, yet they say no one was home. I'm gutted!”

Helpful Report

Posted 2 years ago

“HEARTY CHICKEN AND VEGETABLE BROTH SHOULD BE RENAMED 'HARDLY' CHICKEN AND VEGETABLE BROTH! NOT A SINGLE PIECE OF CHICKEN IN THE ENTIRE TUB, JUST THIN HAIRLIKE STRANDS OF SOMETHING THAT COULD NOT EVEN BE RECOGNISED AS CHICKEN. OVERALL THE STANDARD OF WAITROSE PRODUCTS, IN PARTICULAR THE FRESH PRODUCE IS GOING DOWNHILL RAPIDLY. DO NOT THINK THAT BECAUSE IT IS MORE EXPENSIVE IT IS BETTER QUALITY. SADLY IT WOULD SEEM THOSE DAYS ARE GONE!”

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Posted 2 years ago

“Just received my Waitrose online delivery. 10/10 for the driver, product dates, quality and availability.”

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Posted 2 years ago

“Second to none on quality and customer service. Stock a wide range to suit all budgets. Sure, you can spend a fortune on the most expensive, luxury products (if you have the means and the inclination to do so), but you can also get excellent value for money from the economy 'Essentials' range, without skimping on quality. The staff or 'partners' both in store, online and out making deliveries are polite, professional and friendly. In the rare event that a problem should arise, it is always dealt with quickly and effectively.”

Helpful Report

Posted 2 years ago

“My wife and I were VERBALLY ABUSED AND SUBJECTED TO THREATENING BEHAVIOUR by a Waitrose delivery driver. As 80 year olds we were severely concerned about this road rage as it was totally unwarranted. I complained to Waitrose HQ who said they would investigate. Today they phoned to tell me the matter had been dealt with. NO APOLOGY OR ANYTHING - made me feel as if they felt it was my fault and I deserved such treatment ! Should have gone to the Police”

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Posted 2 years ago

“Such a lovely relaxed shopping experience and always a pleasure to walk around looking for things I didn't intend to buy but because of the way they are presented I do.”

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Posted 2 years ago

“I am a very dedicated customer. For me only Waitrose and M&S have the necessary food quality that I expect as a French born person. However, recently, Waitrose has been disappointing. Nowhere enough innovations (same old). In addition, some food items, such as Guinea Fowl or Duck Breasts unavailable on line (or in store - Bromley Branch). Please remember that Waitrose is or should be for the better off - the low classes, (unfortunately for them), need and do shop in cheaper supermarkets. There must be quality, more expensive supermarkets for the better off. That is a fact of life. So, please do not lower your standards.”

Helpful Report

Posted 2 years ago

“I have been shopping at Waitrose for more than 20 years. Today I decided to quit Waitrose for good. The Christmas shopping was a nightmare last year and I was hoping it will improve this year. Unfortunately, it got worse. It is impossible to order Christmas food either online or in person. The customer service replied saying that the ordering system will be open soon, leaving it very vague. When I further questioned it in a store I was told that I have to find another branch other than the 4 branches I had already tried. What really got me angry was the apology of this person "Christmas is a busy time sorry we run out quickly". She was in her 20s meaning that I was shopping at Waitrose since around the time of her birth. She had not realised that I have been doing this every year for as long as she lived and I know how this works normally. It was probably her manager's response she was repeating. In either case the message was "we don't care, go away and stop bothering us". If you lost your work ethic then it is time for me to say good bye. I have now ordered all my Christmas food from a local farm and M&S. They are so much better and care about their customers. Good bye Waitrose and Merry Christmas :)”

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Posted 2 years ago

“We decided to give your supermarket a try the service is dreadful no customer service at all ….. never again”

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Posted 2 years ago

“What has happened to the quality of your fresh products . Very disappointing. Shopping here is not uplifting but rather a sad experience.Quality of your own brands ie chocolate digestives has also gone down . Same price but cheaper ingredients . Nothing like the quality or taste it used to be ! Not worth the money we spend there . Very sad .”

Helpful Report

Posted 2 years ago

“If you eat tortillas you will love these Manomasa manchego & green olive. Sweet taste of red peppers and green olives combined with the tangy taste of manchego cheese. A delicious Spanish tapas experience not to be missed throughly recommend.”

Waitrose 5 star review on 16th October 2022

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Posted 2 years ago

“No problems with deliveries. If an item is not available it's substituted, you are always informed. Polite delivery drivers, really good service, highly recommended.”

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Posted 2 years ago

“Convoluted voucher system. Chose vouchers and then to be told I do not have any vouchers as I need to use my Waitrose Card more. Why bother to send me voucher emails? Tesco points is so much easier.”

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Posted 2 years ago

“Good quality produce”

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Posted 2 years ago

“By mistake I had an old debit card with me and had no money with me( the joys of old age!) so I couldn't pay for the meal I'd ordered and which my two grandchildren had started eating. The manager who was called to deal with it couldn't have been more helpful and told me to enjoy the meal, pay the next time I was in and to have good day with my grandchildren. This happened today in the Waitrose branch in Gillingham. I paid the bill this afternoon. Full marks for excellent customer service.”

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Posted 2 years ago

“Bought tomatoes ,package stated no date to reduce waste , found product was already going soft , threw them all in bin , hence increasing waste , clearly a marketing strategy to increase profit , I'll be using local green grocer from now on .”

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Posted 2 years ago

“Order 1004731444 arrived on time Birthdate recipient had to pay for it ! Credit card error by whom ? Embarrassing to say the least now have to repay him. Email received saying gift not paid for, to ring them to resolve the problem told ok it has now been fixed unfortunately by the receiver ! Disappointing hesitant to use them again as from 🇨🇦”

Helpful Report

Posted 2 years ago

Waitrose is rated 2.6 based on 650 reviews