Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem, North Holland
Rating: 4.73

4.7 Rating 4,810 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,810 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a,
Haarlem
North Holland
2033 DK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my last 2 orders”

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Posted 10 months ago

Dear Neil, We hope this message finds you well. We regret to hear that you have not yet received your last two orders from us. Please accept our sincerest apologies for any inconvenience this may have caused you. Your satisfaction is incredibly important to us, and we understand the frustration that comes with delayed deliveries. Rest assured, we are taking immediate action to address this issue. We will be reaching out to you via email shortly to discuss the status of your orders and to find a satisfactory resolution. Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to rectify this situation promptly. Thank you for your continued support. Best regards, The Waking Herbs Team

Posted 10 months ago

“Good products, fair prices, but automated email-communication is a bit out of pace. Otherwise very nice experience and a big recommendation!”

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Posted 10 months ago

“Always prompt and any issues I’ve ever had have been dealt with appropriately by the wakingherbs staff. I love this company..”

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Posted 10 months ago

“I really love your products, at least those I've been able to obtain. I especially like the Anadenanthera seeds especially when they're viable. I've grown a few of these and given to friends who create Bonsai versions of them, and they truly are beautiful. I really hope I can get these again from your USA warehouse. I love your company and I embrace your philosophy. Peace and love.”

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Posted 10 months ago

“Quality has been great but I’m giving three stars for the delayed arrival of my last two orders by(still waiting) -US consumer”

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Posted 10 months ago

Certainly! Here's a response: Dear customer, Thank you so much for your feedback, and we truly appreciate your patience during this time. We apologize for any inconvenience caused by the delay in the delivery of your last two orders. Please be assured that we are working diligently to expedite all shipments and ensure a smoother experience for you in the future. Your support means the world to us, and we're committed to improving our service continuously. Warm regards, The Waking Herbs team

Posted 10 months ago

“Always happy to use Waking Herbs, I never have any doubt about the quality of their products and”

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Posted 10 months ago

“Love the commitment and honnesty of the team!!🥰 Open,kind and loving i would say. With high quality products !!!”

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Posted 10 months ago

“I've ordered several times different products and I'm always very content with the beautiful products and the service. So thank you waking herbs 🙏 please keep doing the good work.”

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Posted 10 months ago

“Great company to work with”

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Posted 10 months ago

“I've ordered from Waking Herbs multiple times. The first order arrived in good time and was good quality. The second order took between 3 and 4 months to arrive, and the herbs were in good condition and good quality. My third order went to the wrong address, I intuitively believe the post office stole the package or mailed it to the wrong place on purpose. This fourth order to replace the third order I am still waiting for. The customer service is good, thank you for offering to replace the third order. I wish it would arrive!”

Helpful Report

Posted 10 months ago

Dear Amber, Thank you for taking the time to share your feedback with us. We sincerely appreciate your continued support and patience throughout this process. We apologize for any inconvenience caused by the delay in receiving your orders. Rest assured, we are diligently working to ensure that all orders are delivered promptly. We are glad to hear that you have found our customer service to be satisfactory, and we are committed to resolving any issues promptly. Regarding the third order, we apologize for the inconvenience caused by the misdelivery, and we are grateful for your understanding as we work to replace it. Please know that your satisfaction is our top priority, and we are doing everything in our power to expedite the delivery of your fourth order. If you have any further concerns or inquiries, please do not hesitate to contact us. Thank you once again for your patience and support. Best regards, Waking Herbs Customer Support Team

Posted 10 months ago

“Very appreciate to your team for being so supportive, kind and helpful. Thank you for your great job and beautiful intention to help others 💜”

Waking Herbs 5 star review on 2nd February 2024

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Posted 10 months ago

“I was a dedicated patron until my last order. It took weeks to arrive. (literally WEEKS) The individual that I finally reached after a few people corrected the problem and got the package to me finally. The excuses were all blaming someone for not shipping the parcels. But wait... there is more! This charming individual promised that they would include a coupon for being so patient. (when in fact I just ordered from one of your competitors who easily shipped a package on time, 2 weeks after ordering from you) Beat your parcel by an absurd amount of time. And guess what. I might have given yall another shot. but I never even got a coupon. you will never see commerce from me again. good day. (P.S. The packaging was terrible and leaked a considerable amount. Needless to say it was low quality.)”

Helpful Report

Posted 10 months ago

Dear Michael, We sincerely apologize for any concerns raised by your recent review. We value your feedback and would like to address your comments promptly. To ensure a more detailed and personalized response, we will be reaching out to you via email shortly. Please keep an eye on your inbox for our message. Thank you for bringing this to our attention, and we look forward to resolving any issues you may have. Best regards, The Waking Herbs Team

Posted 10 months ago

“Everything okay.”

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Posted 10 months ago

“Always a pleasure to get from these guys. Such a great team. ☮️🌸🥰🌿☯️”

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Posted 10 months ago

Dear customer, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you find it a pleasure to order from Waking Herbs and that our team has left a positive impression on you. Customer satisfaction is our top priority, and we're grateful for your kind words. If there's anything specific you appreciate about our service or if you have any suggestions for improvement, please feel free to let us know. We value your feedback as it helps us continually enhance the experience we provide to our customers. We look forward to serving you again in the future and appreciate your trust in Waking Herbs. Best regards, Waking Herbs Customer Support Team

Posted 10 months ago

“Never received my shipment”

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Posted 10 months ago

Dear Luu, We sincerely apologize for any inconvenience caused by the delay in receiving your shipment from Waking Herbs. We understand the importance of your order and deeply regret any frustration this delay may have caused. Our team is actively investigating the issue to identify the root cause and expedite the resolution. Rest assured, we prioritize customer satisfaction, and we are committed to ensuring that you receive your order as soon as possible. To provide you with more detailed information and updates on the status of your shipment, we will be contacting you via email shortly. Our customer support team is dedicated to addressing your concerns and resolving this matter to your satisfaction. Once again, we apologize for the inconvenience and appreciate your understanding. Thank you for your patience as we work to rectify this situation promptly. Best Regards, Waking Herbs Customer Support Team

Posted 10 months ago

“a pleasure :)”

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Posted 10 months ago

“いつもお世話になっています。最高の品質で最高の目覚めをありがとうございます。”

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Posted 10 months ago

“Excellent.”

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Posted 10 months ago

“Quick delivery”

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Posted 10 months ago

“Fast shipping. Great costumer service. Top qality products and much love”

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Posted 10 months ago

Waking Herbs is rated 4.7 based on 4,810 reviews