Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem, North Holland
Rating: 4.73

4.7 Rating 4,862 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a,
Haarlem
North Holland
2033 DK

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Waking Herbs 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product has always arrived . Unfortunately at times quality was less than par. These things happen and the work with me for the most part if I happen to have issues”

Helpful Report

Posted 2 months ago

Hi Chris, Thanks for your feedback, we appreciate that. If something does not go as expected, we always try to find a solution. We work with natural products and the quality can sometimes differ. It is always good to contact us immediately if a product does not meet expectations.

Posted 2 months ago

“This is a wonderful company that provides a true blessing of a service to the world. That said, I recently had an unfortunate experience with them. I had ordered a medicine and was awaiting the invoice to pay. Apparently, between the time I placed the order and paid the invoice (which didn’t come for a day or two), my order was sold to someone else. Please make it clear that such a thing could happen. You order confirmation email states clearly that “the order is ON HOLD” until payment is received. This was a disappointing experience with Waking Herbs. Despite this, i will continue to be a loyal customer, as the company has soul. Cheers”

Helpful Report

Posted 3 months ago

Hi Jacob, Thank you for your extensive review. We are sorry that we could not deliver this product. Of course we always do our best to prevent these kinds of situations. We have contacted you by email and solved this further.

Posted 3 months ago

“I bought a kambo stick from waking herbs a couple months ago. The medicine on each side was quite different. On one side it seemed very flaky and didn’t dissolve much at all, and it was difficult to work with. I don’t know if it is old or if there was some mould on the stick or what the issue was. I appreciate the opportunity to give this feedback. I’m definitely considering buying medicine from other sources at this point. Thank you. I bought a kambo stick approximately one year ago from you also. That medicine was good and Was happy with it”

Helpful Report

Posted 5 months ago

Hi Bart, We're sorry to hear that the quality did not meet your expectations. We will reach out to you via email to discuss this further.

Posted 5 months ago

“The first time I was very happy. The second time I ordered I didnt get what I expected.”

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Posted 6 months ago

Hi Joren, We’re sorry to hear that the order didn’t meet your expectations. We will reach out via email to discuss this further.

Posted 6 months ago

“I've been a long time customer and was always satisfied untill the last time I ordered and was mislead to believing they were stocked and I had to wait over a month for my order Cuz they didnt have it in stock.untill recently I have found a new source.”

Helpful Report

Posted 8 months ago

Hi Jenny, Apologies for not being able to deliver on time, and it was certainly not our intention to mislead you. In this case, it took longer than expected to get the product to our warehouse.

Posted 8 months ago

“Shopping and Shipping was very good. But the quality of Mimosa Hostilis was not that good. But i will buy again here.”

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Posted 10 months ago

Hi, Thanks for you review. We will contact you by email to ask you for more feedback about the product that you received.

Posted 10 months ago

“Quality has been great but I’m giving three stars for the delayed arrival of my last two orders by(still waiting) -US consumer”

Helpful Report

Posted 1 year ago

Certainly! Here's a response: Dear customer, Thank you so much for your feedback, and we truly appreciate your patience during this time. We apologize for any inconvenience caused by the delay in the delivery of your last two orders. Please be assured that we are working diligently to expedite all shipments and ensure a smoother experience for you in the future. Your support means the world to us, and we're committed to improving our service continuously. Warm regards, The Waking Herbs team

Posted 1 year ago

“I've ordered from Waking Herbs multiple times. The first order arrived in good time and was good quality. The second order took between 3 and 4 months to arrive, and the herbs were in good condition and good quality. My third order went to the wrong address, I intuitively believe the post office stole the package or mailed it to the wrong place on purpose. This fourth order to replace the third order I am still waiting for. The customer service is good, thank you for offering to replace the third order. I wish it would arrive!”

Helpful Report

Posted 1 year ago

Dear Amber, Thank you for taking the time to share your feedback with us. We sincerely appreciate your continued support and patience throughout this process. We apologize for any inconvenience caused by the delay in receiving your orders. Rest assured, we are diligently working to ensure that all orders are delivered promptly. We are glad to hear that you have found our customer service to be satisfactory, and we are committed to resolving any issues promptly. Regarding the third order, we apologize for the inconvenience caused by the misdelivery, and we are grateful for your understanding as we work to replace it. Please know that your satisfaction is our top priority, and we are doing everything in our power to expedite the delivery of your fourth order. If you have any further concerns or inquiries, please do not hesitate to contact us. Thank you once again for your patience and support. Best regards, Waking Herbs Customer Support Team

Posted 1 year ago

“Service 2/5 Product 4/5”

Helpful Report

Posted 1 year ago

Dear customer, Thank you for taking the time to share your thoughts on our service and product. We genuinely appreciate your feedback, as it helps us identify areas for improvement and better serve our customers. We're delighted to hear that you found our product to be of high quality with a rating of 4/5. However, we're sorry to learn that your experience with our service fell short of your expectations, earning a rating of 2/5. We take customer satisfaction seriously, and we want to assure you that your concerns are important to us. We have already reached out to you via email to gather more details about your experience and to address any specific issues you may have encountered. Our goal is to understand your feedback better and work towards resolving any issues promptly. If there's anything specific you would like to share with us, or if you have additional suggestions on how we can enhance our service, please feel free to respond to our email. We value your input and are committed to making improvements based on your feedback. Once again, thank you for choosing Waking Herbs, and we look forward to the opportunity to make things right and provide you with an exceptional experience in the future. Best regards, Waking Herbs Customer Support Team

Posted 1 year ago

“I have ordered several products from the "Shipped from USA" section. Those showed up on time.. quality products... The last order was not from the USA selection, and it did not arrive. All my orders are rated as follows: Banisteriopsis Caapi 5 STARS Psychotria Viridis 5 STARS Golden Boa Rapé 5 STARS Wooden Kuripe 5 STARS Synaptolepis Kirkii 0 STARS, NEVER received Silene Undulata 0 STARS, NEVER received. I have started to order rapé from a different store because of this issue. I may be back when the USA selection is updated”

Helpful Report

Posted 1 year ago

Dear Joel, thank you for reaching out. We will contact you via email. love and light, The Waking Herbs team

Posted 1 year ago

“the product suited my needs but the cost is too high”

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Posted 1 year ago

“Very underwhelming to be very honest”

Helpful Report

Posted 1 year ago

Dear valued customer, Thank you for sharing your honest feedback with us. We genuinely apologize for the underwhelming experience you had with our products. Your satisfaction is of utmost importance to us, and we deeply regret that we did not meet your expectations on this occasion. We take customer feedback seriously, as it helps us identify areas for improvement and ensures that we provide the best possible experience for all our customers. We understand the disappointment you must have felt, and we want to assure you that we are committed to addressing this matter promptly. We would greatly appreciate it if you could provide us with more specific details regarding your experience and any particular aspects that fell short of your expectations. This will allow us to investigate the issue thoroughly and take the necessary steps to rectify it. We value your feedback and want to make it right for you. Our dedicated customer support team is available to assist you with any concerns or questions you may have. Please do not hesitate to reach out to us so that we can personally address your concerns and work towards a resolution. Once again, we apologize for the underwhelming experience you had and assure you that we are committed to improving our products and services to regain your trust. We appreciate your feedback and the opportunity to make amends. Thank you for your understanding and patience. We look forward to the opportunity to serve you better in the future. Warm Ecuadorian Greetings, Isabel Customer Service Representative Waking Herbs

Posted 1 year ago

“Nice people”

Helpful Report

Posted 1 year ago

Dear Darrell, Thank you for your review and kind words about our team. We value your feedback and would like to understand how we can improve to earn a 5-star rating from you. We would appreciate it if you could share any specific suggestions or areas where you feel we could enhance our services. Your input is important to us, and we want to ensure we meet and exceed your expectations. Warm Ecuadorian Greetings, Isabel Waking Herbs

Posted 1 year ago

“waking herbs filled and shipped one order with tracking number of shipment just fine. product is as described. A second item paid for and ordered the same day has not been received. No tracking number provided. No product to review.”

Helpful Report

Posted 1 year ago

Hi William, Thanks for your feedback. I am sorry to hear that your order did not arrive, we will contact by email to discuss this.

Posted 1 year ago

“Quite a lot of sand in the bark. Pigment content was below average.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback. We will contact you by email to discuss this further.

Posted 1 year ago

“,I've placed several orders over the years and the products seem to be less card for than in previous times. The most recent orders took an extraordinarily long time to arrive and the process seemed more taxing than usual.”

Helpful Report

Posted 1 year ago

Dear Tatyana, thank you very much for your feedback. It is only through feedback and customers like yourself that we can continue to deliver our magic. We are very sorry that the last order didn't meet your expectations. We would like to contact you via email in order to discuss this further. Warm regards from Ecuador, Isabel

Posted 1 year ago

“Hi Guys & Gals I am grateful for your fight to get the plants to the people that desire a higher understanding of our place and purpose on this planet. Your product is always on time and excellent of quality. But I am sorry to say that your last mhrb was not as good as it has been, of the desired alkoloid, I say a rough guess would be around or less than .5% , where as its been always over 1% in the past, I am assuming thats why you had a 20% of sale on that product only, recently. I hope for better in the future , since it is a premimun price tag. But your service and shipping are all the best.”

Helpful Report

Posted 1 year ago

Hi William, Thanks for your feedback. I am sorry to hear that the product did not meet your expectations. We will contact you by email to discuss this.

Posted 1 year ago

“No complaints about the company's service. This review is completely neutral at this time, as the products have not been fully experienced.”

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Posted 2 years ago

“The product quality is good, I think you can make the recipient of the essential oil to drop directly from it without using separated plastic droppers. The problem I had with using the discount voucher and passing another invoice when I had paid already, without having that option right away in the payment and in the end not having the discount which was advertised didn't content me much. Besides that all good.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review. We're sorry to hear that something went wrong with the discount coupon. We will contact you via email and offer a solution.

Posted 2 years ago

“Paid a ridiculous amount of money for tracking on my package, then had to ask for a tracking number because i never got the email. And it was only tracked untill it got to USA. Then they stoped tracking it. Dont pay for tracking on your package. Other than that i love wakingherbs.👍”

Helpful Report

Posted 2 years ago

Hi Alan, Thanks for your review and feedback. I am sorry that something went wrong with the tracking because normally you should have received a new tracking number for the part in the US. That is certainly not the way it normally should be. It is always wise to opt for tracking so that you can track the package even though it did not go well with this order. Apologies for this.

Posted 2 years ago

Waking Herbs is rated 4.7 based on 4,862 reviews