Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,059 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 17th March 2025

Walker and Hall 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not gotten my products ....”

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Posted 4 years ago

“I still have not received the product despite waiting over a month for it to arrive. I understand that covid has had a massive impact on businesses but maybe ensure that your products have actually arrived before sending this out!”

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Posted 4 years ago

Thank you for your feedback. We have become aware in the last couple of days that many courier deliveries have been delayed due to the high demand and health & safety implications of Alert level 3 in NZ. We hope that your delivery arrives safely and that you will consider to update this review once it has. Our orders team have been working very hard since we were able to return to work and we are sincerely grateful for your support of our NZ family owned and operated business.

Posted 4 years ago

“Such amazing customer service and prompt delivery! Great website and very user friendly :)”

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Posted 4 years ago

“Amazing service - especially in light of the current situation.”

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Posted 4 years ago

“Very professional.”

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Posted 4 years ago

“Easy process, happy with service.”

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Posted 4 years ago

“Hi , Hope you are well over this over this interesting time . I can not place as review as I have not received my order placed on 23.4.20.My confirmation stated delivery for the 5th May. I have been contact with WH online support with my concern and have been informed its up to the courier, so I am not sure where that leaves me? Please advise.”

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Posted 4 years ago

Hi Robyn, we are extremely sorry to hear that your delivery has not arrived. Unfortunately it has become clear that the courier services in NZ are struggling to cope with the huge demands that have been placed on it during Level 3 lockdown. We have been in touch with our courier service provider and the overwhelming number of packages that are being sent since the restrictions on non-essential business have been lifted, coupled with the increased requirements for health and safety have meant that they are experiencing significant delays in being able to deliver. We know that every order is important however once we have passed them onto the courier we are sadly not able to improve the delivery timeframe due to the nature of the issue they are facing. We have found over the past couple of days that the tracking updates are functioning correctly and when your order is processed to a new phase it will be shown through your tracking link. We recognise this is not the service you deserve and are open to any suggestions of what we can do to help from here. We expect that once retail stores are able to open the courier companies will have less demand and we will be able to provide the speedy service that both our customers and we expect. This is a hugely disappointing situation from our perspective as well and we are grateful for your support and understanding in what has been a very challenging time.

Posted 4 years ago

“You have been very prompt with email replies and updates during these difficult Covid 19 times.”

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Posted 4 years ago

“Excellent order process and efficient delivery.”

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Posted 4 years ago

“A beautiful necklace and delivery was quick”

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Posted 4 years ago

“EXCELLENT service especially in covid19 lockdown level 3. Purchase arrived promptly.”

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Posted 4 years ago

“Speedy order and delivery 👍🏻”

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Posted 4 years ago

“I am very happy with the service from Walker and Hall.The items arrived very quickly after the level 4 alert was reduced. Thank you.”

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Posted 4 years ago

“The service I received was excellent. I bought the necklace from a promotion on Instagram and received a lovely message congratulating me. I was kept up to date with the courier situation because of being in Covid-19 Level 4 and my parcel arrived soon after L4 was downgraded to L3.”

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Posted 4 years ago

“Quick delivery and great service. Very happy with the quality of the product. Will definitely shop with you again”

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Posted 4 years ago

“I purchased a lovely gift for my sisters birthday, and found the service to be prompt and friendly, and my online order arrived in good time and just as gorgeous as expected.”

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Posted 4 years ago

“Love my ring, thank you!”

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Posted 4 years ago

“Products arrived quickly after lockdown ended, lovely packaging, and free gift with purchase is beautiful.”

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Posted 4 years ago

“Purchased a pair of Karen Walker single stud sterling silver ear rings, love them so much, complimentary wrapping and gift card made it extra special, thank you 😉”

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Posted 4 years ago

“I was very impressed after looking at website, I asked a couple questions, reply was almost instant, very friendly response, I ordered, and kept up to date on my order, received and am very happy. Thank you Walker and Hall.”

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Posted 4 years ago

Walker and Hall is rated 4.8 based on 5,059 reviews